shock failure, 20k miles
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Joined: Mar 2012
Posts: 54
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From: GA
shock failure, 20k miles
2016 ES300h with 20k miles. I’ve been noticing rear suspension noise over uneven surfaces. Then, the dreaded oil puddle under the rear of the car. Dealer confirmed leaking shock. That was a week ago. Apparently, the part has to be shipped by motor freight since gas shocks are considered hazardous for air delivery. Wouldn’t you think a part as common as an ES shock would be more readily available? Sure, I have a loaner, but it’s annoying.
Oh, btw, they texted me to authorize the following additional work while the vehicle is at dealer’s:
wiper refills, $40.00
alignment and balance, $180.00
20000 service, $280.00 (I had it done elsewhere)
A/C refresh, $90.00
Oh, btw, they texted me to authorize the following additional work while the vehicle is at dealer’s:
wiper refills, $40.00
alignment and balance, $180.00
20000 service, $280.00 (I had it done elsewhere)
A/C refresh, $90.00
Lexus Test Driver
Joined: Dec 2012
Posts: 5,310
Likes: 1,602
From: SE PA
2016 ES300h with 20k miles. I’ve been noticing rear suspension noise over uneven surfaces. Then, the dreaded oil puddle under the rear of the car. Dealer confirmed leaking shock. That was a week ago. Apparently, the part has to be shipped by motor freight since gas shocks are considered hazardous for air delivery. Wouldn’t you think a part as common as an ES shock would be more readily available? Sure, I have a loaner, but it’s annoying.
Oh, btw, they texted me to authorize the following additional work while the vehicle is at dealer’s:
wiper refills, $40.00
alignment and balance, $180.00
20000 service, $280.00 (I had it done elsewhere)
A/C refresh, $90.00
Oh, btw, they texted me to authorize the following additional work while the vehicle is at dealer’s:
wiper refills, $40.00
alignment and balance, $180.00
20000 service, $280.00 (I had it done elsewhere)
A/C refresh, $90.00
Please tell us you didn't bite for these unnecessary suggestions... I'd find another dealer...
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