I know this question was not directed at me, but the obvious answer is that Stellantis produces vehicles that are strongly image-based, appeal to those who consider their vehicles an extension of their own personalities (as I am with Buick LOL), and are improving some in reliability compared to their less-than-stellar past. In the case of the Charger and 300, they remain the only large American-badged sedans still in production (the Cadillac CT5 is more of a mid-sizer)....one reason why the 300 sells so well with seniors.

 

so these are the reasons people show high satisfaction on CR surveys? pretty much all brands are 'strongly image-based' (except maybe Mitsubishi ) and most consumers do consider their vehicles representing their personalities whether subconscious or not (toyota sensible, Dodge Challenger not sensible, lol).

 

According to the survey that was linked here Tesla was ranked #1 for Satisfaction so your experience mirrors the general survey results.

 

That doesnt mean you can't compare the content on one forum to the content on another...because that reality is true for all forums so the playing field is equal.

But it can't do great doing those things if its always in the shop and leaves you stranded...thats the issue.

 

Mitsubishi definitely has an image LOL.

 

These surveys/reviews are like stock market articles. They have a 50% chance getting it right. Seriously it’s lame to separate reliability from satisfaction. How can one be satisfied knowing they have potential reliability issues? For me I really like my daily. It’s probably the best daily I have had because I can use for daily purposes and most family/weekend uses. But I’m no where near satisfied. This thing while is nice can go South wihen I least anticipate. On the other hand, I hate to drive my wife’s daily. But I am totally satisfied with the vehicle.

 

Because most people don't keep their new cars long enough for there to be any serious reliability issues, especially when it's under the warranty period. It's not something they encounter on a day-to-day basis, where the real meat of their satisfaction with the vehicle comes from. Land Rover and Tesla have proven that questionable reliability doesn't stop cars from selling.

 

No where did it say that reliability is separate from satisfaction. Reliability simply isn't the end all and be all of owning a car. I've had 2 Camrys and they were super reliable and I hated them...complete brain lobotomy to drive and barely satisfied with the vehicles (hand me downs). I had a G35 coupe which wasn't super reliable especially toward the end of its life but was extremely satisfied with the car even with its occasional hiccups. To each his own.

 

Poor reliability can be a huge issue within warranty and early in a car's life. Ask me how I know...

 

You can have the occasional lemon, but the days of people having their new cars leaving them stranded on the side of the road are far over.

 

How do you know....don't answer that

 

I've had 3 warranty repairs - 2 minor and 1 not so minor on my MS that is now 5.5 years old. As far as I'm concerned (and yes I'm only one data point) - it's been anything but "questionably" reliable.

 

i just don't believe there's that many of those. has your current pacifica left you stranded and is it 'always' in the shop?

 

Unfortunately, thats just not true...I know more than one Land Rover owner who's new Range Rover left them stranded...and check out the Pacifica forums, it happens...

Its not like "all" of them are that way, but these cars have a LOT of problems, and you certainly are statistically more like to have problems buying one over say, a Toyota.

My current Pacifica is much better, its only been in the shop once for a failure in the first year, but it wasn't fixed and has to go back in again. The 2017 Pacifica though was in the shop 27 times in 2.5 years. Thats pretty bad. It was off the road total over 40 days. It was traded with only 23,000 miles on it. Mine never left me stranded, but they leave people stranded on the Pacifica forum. There are now over 15 owners who have suffered engine failure before 60,000 miles.

And before you say "thats just forums" what forums here do you routinely see that people with new cars leave them stranded...ever? Where is there discussion of engine failure?

 

Like you said, you are just one data point. It's difficult to claim that Tesla is a reliable brand when they've been sitting under JDP and Consumer Reports reliability rankings for years now.

I'm sure it happens, but a few dozen forum posts at most can never truly gauge the reliability of a vehicle that sells in the tens of thousands of units each year. I'm not saying Land Rover or Pacifica's are reliable, but if every one left their owner stranded when new, their brands wouldn't even exist today with the insane warranty work they would have to perform. Cars in general have become more reliable than they've ever been.