I know you're also active on the Geneis forum... am i wrong about my comments that people have had mixed experiences with Genesis dealers/corporate? There's plenty of documented cases on there where people have left the brand b/c it hasn't been what they expected. The G90 is a great car and an even better value - that's not my gripe. It's the dealer and service experience that I've read about and experienced when I've gone to look at the G90 (I've tried every dealer here in LA and haven't been pleased by any of them). They're nowhere near Lexus level, even at the standalone Genesis dealers! If they want to compete at the luxury level, they need to step up their game. Their sales show this IMO. We will see how the new G80 and GV80 fare sales wise. I have yet to see either here on the road in LA (except for someone in the neighborhood who works for Hyundai corporate and has brought demos home).

 

You are not alone with the dealer experience.

https://www.jdpower.com/cars/ratings...hip-experience

 

What bizarre factors went into the criteria for Chevy to be ranked above every major luxury brand (including Lexus), and Volvo and Land Rover to be ranked lower than Kia?

 

Every KIA dealer around my area are small, cramped and look like there were from the late 80s or early 90s. Very little parking for guests and visitors. Inside the showroom only a handful of models can be put on display.

In contrast, Chevrolet, Nissan Ford and Toyota have all been modernized. Hyundai is finally up speed for their dealers but I really dislike their new brown themed appearance but that is a matter of personal preference

 

So here's the deal here from someone who is as big a follower of this segment as anybody. Yes, there is an issue with dealer support for Genesis. Thats a given, they don't have a dedicated dealer network and their concierge support is highly variable depending on your region.

BUT, you have to consider the price chasm and the differences in the vehicles we are talking about here. If we were comparing an LS500 that has great dealer support AND is just as good a flagship sedan as the G90, maybe you pay the extra to get the LS like I did in 2017, or you accept an LS not as well equipped to get the better dealer support. But, thats not the case. The LS500 is inferior to the G90 in room, ride comfort, drive, and interior quality and features unless you spike way up in price. So in order to get a better dealer experience with Lexus you have to accept a car that is not nearly as good a car for its intended segment.

How much time do you really spend at the dealer? An LS needs an oil change every 10k miles. You really just have to deal with the dealer if you have an issue, which is more unlikely than likely.

Are you buying a car you will love driving every day or a dealer you might spend 15 minutes in once a year? If you took your G90 to a Lexus dealer for service, they would service it and take your money lol

If you can pay way more money than the G90 you can get great dealers and a great flagship sedan, but you have to go up to an S Class or a 7 Series or an A8. For me since I lease we're talking a few hundred dollars a month. The difference in the lease payment between a G90 V8 and my S560 is about the same as my cell phone bill (which is stupid high but thats another topic). But, if you're buying these cars are nearly twice as much as a G90...

If you like a flagship luxury sedan and you can only spend $75,000, the G90 is the best option.

 

Very valid points and well said Steve!!

 

I think the LS500 is a stunningly gorgeous car....with that you get a smaller interior but you get some really nice materials and design elements. I think the Lexus would stand out more.and..makes a better impression as well.

 

It is a beautiful car, but it isn't nearly as good a flasghip luxury car as a G90. I don't buy these cars for how they appear to other people, I buy them for how they feel and drive and make me feel. No materials in the LS500 that are better than whats in a G90, the design is just different.

 

I would get the G90 with the V8, a sightly used one to get it at a much better price, knock off some of the depreciation hit. I think the G90 is a really nice package, it is refreshing that you can still get a older school lux car with mostly physical controls/buttons, it looks like a nice place to be, you are not overwhelmed by a car trying to be/look too techy, modern, minimalist like you are with most flagships now, the only other one I like aside from a Bentley is the S class that has a more classic interior that looks like a nice place to be. If you keep it a long time you don't have to worry much about depreciation and you end up saving money in the long run, I don't care too much about the dealership experience, I want to deal with and spend as little time as possible at the dealership, I really care just about the car.

LS500 is just a huge disappointment to me, not sure what they were going for, almost seemed like they tried to make it something not many people, including previous customers would like or buy so they don't have to make it anymore or put much effort into it which is a shame. It looks like a big Nissan with a lot of flair to me, looks too close to a ES, interior does not look warm or inviting and in many ways does not even look much like a luxury interior, it is annoying to use, it has lost a few features, room, etc. It does not ride as well and the lack of V8 is just a deal killer.

 

Why is no one taking the value of the trade-in into account

Lou

 

Yes, some of the older Kia shops are unimpressive, but you should come down here and check out Ourisman Kia of Chantilly. It is enormous, beautiful, and state-of-the-art, one of many new state-of-the-art dealerships in the giant Chantilly Auto Park near Dulles Airport.

Steve has seen it, and can also vouch for it....it is right across street from the also-huge FCA dealership where he got his Pacificas.

https://www.ourismankia.com

https://www.google.com/maps/@38.9016.../data=!3m1!1e3

https://www.google.com/maps/@38.9030...7i16384!8i8192

And while we're the subject of the G90 and LS500, one can check out the G90 at Hyundai/Genesis of Chantilly, about two blocks or so away from the Kia dealership....and equally huge and modern. .

https://www.google.com/maps/@38.8994...7i16384!8i8192

And the LS500 at Pohanka Lexus, about two miles away down U.S. 50, at another, smaller, older Pohanka-dealer-park, next to Pohanka Acura/Chevrolet.

https://www.google.com/maps/@38.8924...7i16384!8i8192

 

If price is a factor keep the 2013 LS

if reliability is a factor keep the 2013 LS

if value matters keep the 2013. Ls


The new LS500 is not a better car than the 2013 and the G90 for sure isn’t a better car. A new g90 will not outlast a 2013 ls460, the metallurgy of the internals are no where near the quality of what Toyota uses. This matters in time and engine cycles.

This is a clear case where I would adamantly Petition the buyer to keep what he has because newer In this case is NOT better, especially if he values his money.

I’m in the same boat with my wife’s LS460. There is not a better car out there to replace it with and until there is it’s a keeper. Newer yes. Better ride maybe? But not better overall.

 

Reading the responses....want, desire, emotion, passion, dynamics, prestige, style....seems like the LS500 fits that description....Lexus is also a better brand. G90 is value, more function, more sedate, and doesn’t look as great....if that is the goal...then get the G90. Who cares about resale and all that jazz...

 

You just get to a point where you want a new car. No matter how great my LS460L was, and it was a fabulous car, I was just ready for something new. Something that looks different inside and out, newer and different tech, etc.

A new redesigned LS would have scratched that itch for me, but the LS500 didn't live up to what I want out of this type of car so I had to leave the brand.

 

I saw a blue Maserati today....(not sure the name) but I instantly started thinking LS500......it seems a new direction and demographic is what Lexus is after.