Genesis Dealer Experience

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Feb 16, 2020 | 01:05 AM

#61

lexusrus

Pole Position

Joined: Aug 2013

Posts: 2,634

Likes: 256

From: CA

Check this video out. Comical.

Quote:

Originally Posted by mmarshall

Exactly. Not only that, but several well-known billionaires drive ordinary everyday mid-size cars......not brand-new ones, either.

Feb 16, 2020 | 05:53 PM

#62

LexBob2

Lexus Champion

Joined: Aug 2006

Posts: 12,554

Likes: 279

From: Illinois

FWIW Genesis is at the bottom of JD Power's 2019 Sales Satisfaction Index For Luxury Brands.

Feb 16, 2020 | 06:18 PM

#63

mmarshall

Lexus Fanatic

Joined: Oct 2003

Posts: 94,471

Likes: 252

From: Virginia/D.C. suburbs

Quote:

Originally Posted by lexusrus

Buick #1? Land Rover dead last. WOW!

^^^^^ Believe it. I've bought two new Buicks in the last decade, and, each time, the dealership (actually, more so than the manufacturer) has bent over backwards to be courteous and make it a good experience. Same in the service department.

Feb 17, 2020 | 05:03 AM

#64

tex2670

Lexus Champion

Joined: Apr 2007

Posts: 11,054

Likes: 103

From: Southeastern PA

Quote:

Originally Posted by lexusrus

Buick #1? Land Rover dead last. WOW!

Keep in mind that one factor of dealer satisfaction is customer expectations.

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