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Genesis Dealer Experience

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Old Feb 16, 2020 | 01:05 AM
  #61  
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Check this video out. Comical.




Originally Posted by mmarshall
Exactly. Not only that, but several well-known billionaires drive ordinary everyday mid-size cars......not brand-new ones, either.
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Old Feb 16, 2020 | 05:53 PM
  #62  
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FWIW Genesis is at the bottom of JD Power's 2019 Sales Satisfaction Index For Luxury Brands.
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Old Feb 16, 2020 | 06:18 PM
  #63  
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Originally Posted by lexusrus
Buick #1? Land Rover dead last. WOW!
^^^^^ Believe it. I've bought two new Buicks in the last decade, and, each time, the dealership (actually, more so than the manufacturer) has bent over backwards to be courteous and make it a good experience. Same in the service department.
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Old Feb 17, 2020 | 05:03 AM
  #64  
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Originally Posted by lexusrus
Buick #1? Land Rover dead last. WOW!
Keep in mind that one factor of dealer satisfaction is customer expectations.
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