There are some years in there were Lexus had numbers in the 70s...its not that its a "crisis" but its indicative of a problem and from a PR standpoint for Lexus, this is a crisis.

I drive a lot of cars, and I really don't think the Lexus system is horrible. Its way behind almost everybody else, no doubting that, but there are still systems that are worse and companies that have just replaced systems that are worse, etc.

 

This is what happens when you sit back and cut back. For the past 10 years Lexus has not made any significant moves in power or technology. This should be a wake up call for Toyota.

 

I respectfully disagree with you. Look on the RX thread, specifically the thread about excessive noise and vibration. There are over 900 entries on this post, not all unique but still yet a lot of drivers (myself included) are fed up with paying $60K for a car that hesitates, droans and vibrates. All the while, Lexus has chosen to do NOTHING about it.

 

The major thing I never unsderstood with Lexus was the refusal to deal with problems and changes to an already released car. When Lexus presents a model its stays the very same to the day its taken out of production = 6-8 years. Yes I know they do facelifts and so on, but all the major things stays the very same and so does the "problems" and issues . Maybe a new color now and then , but that´s about it.

But I do think that Lexus and Toyota always will be among the most reliable cars to own. I remember back in the 90ties when I had BMW:s and Audi:s and I got worried before every road trip I did , will the car break down or not ? Had all kind of assistance numbers written down on every trip Lexus errased that problem completely.

 

Power is not a measure of a vehicle's reliability....all else equal, it simply determines is how fast you go when you press the gas pedal. Technology may or may not be a measure of reliability, depending on how reliable it is and how it is implemented. But, again, the absence of technology (or of up-to-date features) does not guarantee unreliability.

 

it's not good, especially when it's in USAToday, and when a key to Lexus' success has been its reputation for reliability and no drama/problems.

just to clarify, i didn't say lexus is horrible, just that some cars out there are, and i think most are worse in design than modern phones and an ipad for example.

 

You nailed it right there

If I love a car I can tolerate little issues here and there, but I cant tolerate how boring and bland they have become ...... I don't see any noticeable differences between Honda/Acura and Lexus now , in design and performance.

I'm actually finding myself pulling a complete 180 from my former self, and I'm really excited about what the Americans are doing ...making fast, fun, cool cars at affordable prices . They are definitely making waves in the performance world and making an impression on me as well.

Regarding this survey , I don't doubt its true but it really doesn't mean a whole lot

Mercedes are one of the worst cars imaginable and yet they are still at the top....and at the end of the day Lexus will still be lexus and kia/Hyundai will still be Kia/Hyundai.

 

This is exactly the case IMO. JD power mentioned this is some quotes for an article on this subject. Compare the infortainment system between a 2017 LS460 system to the current system in the 5 or 7 series. The LS is the same thing since 2013 whereas the BMW systems has seriously improved.

 

I am willing to say it is horrible. Not trying to offend anyone but I had in my previous CT and using in my parents ES confirmed it for a second time. Add in the goofy idea of not having a AC hard button or any radio presets and you are bound to **** off a lot of people.

Now take a look at the BMW systems, they at least have hard buttons or redundancy buttons that just make it simply easier to use. I think Genesis does this too and both have touch screen as well as the iDrive remote as well as hard buttons.

 

Here's another article from USNEWS dated May 17, 2017 which indicated "Lexus takes the crown as the most reliable car brand, according to J.D. Power" , quite a contradicting picture compared to the article written by NBC, here's the link to the article: https://cars.usnews.com/cars-trucks/...ble-car-brands

 

it's all about da clicks...

 

^^ they're different surveys and measures of performance. i'm not at all surprised to see lexus at the top reliability wise.

that said, echoing bitkahuna, it's all about the clicks.

 

More interesting to me is not a slide in Lexus satisfaction, as their numbers are basically unchanged, but quite the massive surge of improvement by several other makes. Impressive to see. Lexus will have some work to do if they want to get back to the top.

FWIW (not much), both my previous 2014 IS350 and my current GS350 are rattle free.

 

They would complain they can't use the infotainment system. and that would make them unsatisfied because they can't use a very important feature of their car. So, I think they make more than a blip in the ranking.

 

I am very tech savvy and my 2016 RX navi is crap. Paying a few thousand for a outdated system. It looks very large & pretty on my dash. That's it.