I am looking for Greddy Profec B. Spec II for my SC300.

I found MorePower racing Company via website.

http://www.morepowerracing.com/

I ordered it via website on June 21, 2007.

The website was user friendly so I was sailing through steps and completed the order.

Boost controller is not a fabricated part so they should be able to ship it out within few days.


Today is July 10, 2007 and I am still waiting for the tracking #.

I have been calling them since June 29th.

First day phone call,
The customer service person told me that they would ship next day so call them back tomorrow.

Second day phone call,
The customer service person told me that they have not shipped it yet and she will make sure they will ship it tomorrow. Please call back for the tracking # tomorrow.

Third day phone call,
The customer service person said they have no silver face unit in stock and have no idea when it supposed to come in from Greddy.

However, they have the black face unit in stock and we can ship it tomorrow.
She said she could not believe NO ONE called me about it.

I told her to ship the black face unit.

She told me to call them tomorrow for the tracking #.

Fourth phone call,
The customer service person told me that they have not shipped the unit yet.
The unit is sitting at the off site warehouse.
She told me to hold for a few minutes so she can call the warehouse.
After holding for a few minutes, she told me to call them tomorrow for the tracking #.

I finally ran out of patient.
I told them I need this part ASAP so I wanted them to ship it via Next day Air. She said she has to talk to her manager so I was put on hold again.

She came back and said she got an approval and they would ship Second day Air so I should call back next day for the tracking #.

Fifth phone call,
Well, I was too busy last night so I ended up calling them today.

It did not ship.
The customer service person said they would make sure it ships today from the California warehouse. I said I want name and phone # of the warehouse manager so I can bug him.
She said her manager told her she couldn’t release name & phone #.

I asked her if she would ship Second day Air as they promised two days ago.
She said NO and she has no authority to ship Second day Air.
I told her I want to talk to her manager.

Her manager Mr. Andy answered the phone.
Mr. Andy said they would not ship Second day Air.
I told Mr. Andy one of their customer service person told me she would ship Second Day Air two days ago. He put me on hold for about two minutes and then he said no one at MorePower racing said such thing.

I told him this is BS and I want to make sure that they ship my order Second day Air.
I said I have been wasting my time calling them since end of June 07.
He said he would not continue this conversation.
He told me he could ship the order today or I can cancel it now.
I told him to ship the order.

What a piece of work!
No apologies for being late and not notifying the customer.
I would never order from this vendor again.
I thought about complaining on BBB.
I click on the BBB logo and found out they do not have BBB because they did not pay their dues.
I should have checked out their BBB b4 ordering online.

@#$%^&*()!

 

That sounds pretty bad, but compared to our experience with the phone company Verizon it sounds pretty good. I remember I was on hold with 3 different people for 1 hour and 20 minutes just to get transferred to the correct person.

 

That's nothing, try canceling your AOL service by phone

 

Whenever you're unsure about a website, you should always google their name followed by the word 'review' or 'rating'. Get a second and a third opinion on the company and how they do business.

 

I've done that before way back in the day. They're a buncha good for nothin tricksters

 

I've always strayed away from AOL since the Prodigy Online days.. No wonder they give out all those 2-bilzzilion free hours CD's.

 

I would have cancelled/placed a stop payment on my card. Those jerkoffs don't deserve your hard earned money.

 

Sucks when you are dealing with companies like this. They were more prevalent back when the tuner thing was in full swing, considering all that some people had to do was buy the services of a third party company to get you the parts. Basically, they would be a storefront for another company and they would never have to keep any stock. Sounds like this might be one of those cases... I hope you get your BC.

 

And you never thought to get the names of all the diff ppl you spoke to? Everytime i call anywhere i ask for a name first, 'Hi who am i speaking to...' is first followed by writing it down. Try it, you'll get better service, normally.

 

Writting down the people's names.

But with Verizon it dosen't help, I have a whole log on my computer of all the different people I talked to, I wish I wrote it in more detail because it would be funny to clean up and post on here.

 

Correct. If they give you attitude then identify yourself first, they always seem like an **** if they dont follow suit. Keep on complaining though and you'll get dropped like these customers:

http://www.news4jax.com/news/13650557/detail.html