Lexus Tops J.D. Power Dependability Study for 7th Straight Year
The industry as a whole improved 9% with an average score of 142, the first improvement since 2013. “For the most part, automotive manufacturers continue to meet consumers’ vehicle dependability expectations,” said Dave Sargent, Vice President, Global Automotive at J.D. Power. “A 9% improvement is extremely impressive, and vehicle dependability is, without question, at its best level ever. For people looking for a new or used model, now is a good time to find that special vehicle.”
Unsurprisingly, the most common issues plaguing new vehicles come from technology features. Most complaints stem from the Audio/Communications/ Entertainment/Navigation category. The worst offenders of all are built-in voice recognition and Bluetooth-connectivity.
Toyota scored the most individual segment wins with six (out of 19), with Lexus taking home four of them. The CT ranked as the best small premium car, the GS best midsize premium car, the ES best compact premium car, and the RX best midsize premium SUV.
Despite the big shakeup in overall rankings, it’s nice to know that Lexus hasn’t wavered from its original mission. Buying a Lexus has always been a largely trouble-free experience, and that doesn’t look likely to change any time soon.
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