Dash Rattle
03-13-15, 05:32 PM
#1
Dash Rattle
Hey there,
I own a 2011 IS350 RWD. My 4 year warranty just expired. So when it comes to rattles, the 4yr/50k miles no longer cover my rattle concern.
I spent about my 3rd year on a rattle that seems like only occurs when its cold. I live in southern california, so its usually pretty warm. But on cold days/morning, this rattle between the dash will come and it sounds like a bolt is loose, and is moving around or something like that along the lines of that.
So right before my 4th year mark came, I brought it in one last time to hope they can get rid of it.
Once I got the car back, it was during winter.. so it still happened, but instead it was a lot louder than before.
Is there anything I can do? Since I've been trying to bring it in to get it checked out for a good year, I'm hoping there's a way for the dealership to honor that one concern I have with my IS.
Other than this rattle, I love my car. The rattle can get pretty bad/annoying especially when you're on a phone call.
I bring this issue up during every oil change to get it checked out.
I own a 2011 IS350 RWD. My 4 year warranty just expired. So when it comes to rattles, the 4yr/50k miles no longer cover my rattle concern.
I spent about my 3rd year on a rattle that seems like only occurs when its cold. I live in southern california, so its usually pretty warm. But on cold days/morning, this rattle between the dash will come and it sounds like a bolt is loose, and is moving around or something like that along the lines of that.
So right before my 4th year mark came, I brought it in one last time to hope they can get rid of it.
Once I got the car back, it was during winter.. so it still happened, but instead it was a lot louder than before.
Is there anything I can do? Since I've been trying to bring it in to get it checked out for a good year, I'm hoping there's a way for the dealership to honor that one concern I have with my IS.
Other than this rattle, I love my car. The rattle can get pretty bad/annoying especially when you're on a phone call.
I bring this issue up during every oil change to get it checked out.
03-16-15, 03:28 PM
#2
Lexus Customer Service
Join Date: Nov 2013
Location: CA
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I am sorry to hear about your vehicle concerns. Our procedure for out-of-warranty assistance is that you have your vehicle inspected at a Lexus dealership, so that our technicians may diagnosis the concern and provide an estimate for repair. Since the vehicle is outside of warranty, our dealerships do charge a diagnostic fee At this time, Lexus cannot commit to any out-of-warranty assistance until vehicle has been inspected. Even though your vehicle is outside of warranty, Lexus will still review your concerns, but I cannot provide any guarantees for assistance. Once an estimate is prepared please PM me here or contact us by phone here: http://www.lexus.com/contact/ we will have one of our Case Managers review and follow-up accordingly. We apologize for any inconvenience this information may cause.
03-16-15, 06:46 PM
#3
Driver School Candidate
Hi Lang,
There is bulletin, for dash rattle. I've brought my car 4 times (IS F 2010), until they fixed it. My Lexus Dealer in Brossard, Canada is just great
Hopefully, when they'll find out that they've missed the bulletin, they'll fix your car for free.
Good luck.
n
There is bulletin, for dash rattle. I've brought my car 4 times (IS F 2010), until they fixed it. My Lexus Dealer in Brossard, Canada is just great
Hopefully, when they'll find out that they've missed the bulletin, they'll fix your car for free.
Good luck.
n
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