I submitted what I thought was a legitimate question about our new 4RX to the Lexus Customer Service forum in December but it wasn't "accepted" (posted on the forum) and I didn't receive any feedback about it from them. Anyone else had this experience?

 

My understanding the group in Lexus that staffs this has had some significant turnover and as a result their response has been a bit spotty. There are a lot of other threads also unresponded to, so don't think yours is singled out

I updated our announcement some time back to try to set expectations

https://www.clublexus.com/forums/lex...lub-lexus.html

We'll continue to reach out to them as I think this is a valuable format for them to interact

 

It's too bad they don't allocate more resources to it as it could be a tremendous source of good will. Good work on helping manage expectations though. I admit I hadn't seen it.