Communication Module Activation Failed - NEW TERMS AND CONDITION
Thread Starter
10th Gear
Joined: Mar 2024
Posts: 10
Likes: 8
Communication Module Activation Failed - NEW TERMS AND CONDITION
IOS got updated, and Lexus app up got updated. Lexus app asked to redo whole setup, while doing it, I declined something terms. Then series of emails came, and whole remote app connectivity is disabled on the vehicle RX350h. SOS indicator goes red, and green few times, and goes to red. Satellite icon in screen has stikethrough.
Then accepted all terms, and condition. issue was not resolved. Reached out to dealer, and dealer gave a number, and they lexus support will resolve it in 10mins.
I called support (8Oct2024), they knew exactly what happened, we tried few things uninstalling app and reinstalling, and pressing SOS button. no resolution. Took to another dealer similar actions. Called again 19oct, no resolution.
Any idea or suggestions
(We had the app on 2 phones. surprising that declining in app did not warn or to confirm again. first time app as setup by dealer in my phone. no idea what all he accepted 6 months ago )
Then accepted all terms, and condition. issue was not resolved. Reached out to dealer, and dealer gave a number, and they lexus support will resolve it in 10mins.
I called support (8Oct2024), they knew exactly what happened, we tried few things uninstalling app and reinstalling, and pressing SOS button. no resolution. Took to another dealer similar actions. Called again 19oct, no resolution.
Any idea or suggestions
(We had the app on 2 phones. surprising that declining in app did not warn or to confirm again. first time app as setup by dealer in my phone. no idea what all he accepted 6 months ago )
Thread Starter
10th Gear
Joined: Mar 2024
Posts: 10
Likes: 8
Oh. Ok. Thanks.
I have accepted terms twice before for same vehicle. Simple action on the phone app with no option to revert is little frustrating. I wish they do not keep changing terms and condition on updates of app.
I'll have to wait then
I have accepted terms twice before for same vehicle. Simple action on the phone app with no option to revert is little frustrating. I wish they do not keep changing terms and condition on updates of app.
I'll have to wait then
Last edited by carvenum; Oct 20, 2024 at 06:19 AM.
Thread Starter
10th Gear
Joined: Mar 2024
Posts: 10
Likes: 8
Apparently Lexus did not enable all the feature. When they called to confirm, I was asked press SOS. It was routed to emergency instead of safety connect. Support person on me phone immediately knew setup was not complete. After few more days, got an email. Then I started seeing notification on my phone.
It is great that they fixed everything remotely...it took 3 weeks overall. Everyone I spoke to are all very nice
It is great that they fixed everything remotely...it took 3 weeks overall. Everyone I spoke to are all very nice
Intermediate
Joined: Oct 2001
Posts: 390
Likes: 57
From: NJ
They are all geared up for you, the owner, to just accept whatever they propose. Anything less, and it’s like reinventing the wheel. If you go to the Privacy section on their www.Lexus.com, and actually read the material, you may not be so happy that you “trusted” them. Basically, they take the position that they can collect any data that they can get off the car. They can even collect pictures, you an supposedly opt in/opt out, though I’m not sure what the default.
The more people go out of their way tell you that your privacy is important to them, the more careful you need to be!
2nd gear
Joined: Jun 2026
Posts: 2
Likes: 0
Trending Topics
2nd gear
Joined: Jun 2026
Posts: 2
Likes: 0
IOS got updated, and Lexus app up got updated. Lexus app asked to redo whole setup, while doing it, I declined something terms. Then series of emails came, and whole remote app connectivity is disabled on the vehicle RX350h. SOS indicator goes red, and green few times, and goes to red. Satellite icon in screen has stikethrough.
Then accepted all terms, and condition. issue was not resolved. Reached out to dealer, and dealer gave a number, and they lexus support will resolve it in 10mins.
I called support (8Oct2024), they knew exactly what happened, we tried few things uninstalling app and reinstalling, and pressing SOS button. no resolution. Took to another dealer similar actions. Called again 19oct, no resolution.
Any idea or suggestions
(We had the app on 2 phones. surprising that declining in app did not warn or to confirm again. first time app as setup by dealer in my phone. no idea what all he accepted 6 months ago )
Then accepted all terms, and condition. issue was not resolved. Reached out to dealer, and dealer gave a number, and they lexus support will resolve it in 10mins.
I called support (8Oct2024), they knew exactly what happened, we tried few things uninstalling app and reinstalling, and pressing SOS button. no resolution. Took to another dealer similar actions. Called again 19oct, no resolution.
Any idea or suggestions
(We had the app on 2 phones. surprising that declining in app did not warn or to confirm again. first time app as setup by dealer in my phone. no idea what all he accepted 6 months ago )
It is so simple just disconnect the wire on the right dashboard speaker and loop the connection from the center speaker then it will be ok
ClubLexus Stories
Celebrating Lexus & Toyota from Around the Globe
10 Lexus Bargains That are Cheaper Than a New Toyota RAV4
Joe Kucinski
8 Weirdest Things Lexus Has Ever Built
Verdad Gallardo
10 Lexus Designs That Have Aged Like Fine Wine
Verdad Gallardo
8 Tips for Improving Your Hybrid or Plug-in Hybrid's Efficiency!
Michael S. Palmer
10 Best Lexus Models No One Remembers
Joe Kucinski
TRD Off-Road Premium: Best 2026 4Runner, Except This One Thing
Michael S. Palmer
Top 10 Lexus & Toyotas to Drive Before You Die!
Joe Kucinski
Top 10 Lexus/Toyotas With The LEAST 5-Year Depreciation
Joe Kucinski
Lexus LC500 Convertible Auction: A Preview of Rising Values?
Brett Foote
Thread
Thread Starter
Forum
Replies
Last Post
YWW
RX - 4th Gen (2016-2022)
2
Sep 29, 2023 01:19 PM