I have a new 2007 SC430 in Chardonnay Pearl. The dealership delivered the car without the clear bra (even though it was spec'ed and paid for with one) and I got a chip in the paint on the hood in the first week. The dealership paid to have the hood repainted. But the hood is now more of a copper color and does not match the car. The paint shop, selected by Lexus, says they have had four cars with this color come through their shop and they can't match it. Lexus local dealership and national don't care. Has anyone else had problems like this? Any suggestions on how to get Lexus to properly resolve this problem?

Thanks in advance.

 

Ummm...try the SC430 section...until then, call up Corporate Lexus Customer Relations and share with them your frustration with the dealership, and how your local dealership has "turned their backs on you"...

Just my 2¢

 

I have tried National Cust. Service. So far they have been ineffective.

I will move this to the SC430 forum, where it should have been in the first place.

 

you should get the clear bra also, if its part of the deal. I have a friend that apply clear bra for a living (he wont touch freshed painted panel) it would take a while for the paint to cure and if the 3M clear bra removed it might take the paint with it.
So you may wait a month or 2 before putting a clear bra on it. just my 2 cents.

you can ask the dealer to correct it and if you have a strong evidence/ case you may have a shot to go for a lawyer.