We have a 2023 NX and a 2024RX. We are so enjoying the tech in each. For years read so many comments here how Lexus is far behind other manufacturers in this area. Comments were basically true. Lexus is slow bringing new things to the table. They do this because they want to make sure they have it right before having customers using it. In 2022 the NX came out with a new interface for technology. Waiting Lexus is now #2 in Tech experience behind Genesis.

 

No way. The system in the Range Rover Sport for example, blows the Lexus system away. And so does the latest BMW iDrive. Lexus can't even deliver simple fixes like returning the infotainment unit to the station list for Sirius/XM, when the screen transitions back and forth to receive a text. And of course it has no split screen mode to allow Car Play/Waze to be used along side the radio. There is a very long thread here on the things the infotainment system is lacking.

Software doesn't work that way - you don't need some kind of guarantee that its "right" before sending it out to the cars. Send out the fixes/enhancements you have, and then a month later send out some more. Look at Tesla, how often they change the software that runs the head unit.

 

All I can say is a majority of Lexus,BMW and Range Rover owners disagree with you. This study surveyed 84,000 owners of 32 manufacturers with an average of 2,600 owners per. In summary 2,600 disagree with YOU but you are right.

 

We get updates twice a month, sometimes once a week for the entire car. Tesla also gathers telemetry data from its fleet via its cameras and sensors, crash data/g-forces, etc and updates the safety aspects including airbags of the vehicle as well. The amount of features, new features, security updates/patches/upgrades/updates we get is mind blowing. On top of it all, done so extremely reliably, despite all the tech.

Even when I had my Lexus, my gripe was how far behind legacy auto is on tech. And it's not just Lexus, it's BMW, Mercedes etc. The issue is all those legacy makers are using ancient supply chains, oem suppliers etc. their technology is lagged to begin with and cannot develop quickly enough to meet expectations. i've even talked to non-car people that own teslas and they say they can't go back, even if they don't like the tesla itself. it spoils you w/ tech and features.

 

Glad you’re happy with it Freds. My 2016 VW has better media software than the RX. The safety stuff is better even if I do have much of it turned off.

 

Double post

 

As much as I appreciate Lexus reliability for the most part, I disagree fully on the software capability of Lexus - it is not behind because Lexus waits to deliver the latest software, but because Lexus chooses NOT to invest in software. Its about their lack of business priority towards software, and associated lack of investment by Lexus.

And this is not just about capability - its so much about lacking attention to detail in simple implementation, which wouldn't even need money to fix - that truly bothersome. I cannot make the Nav map stick to my set and preferred 3D view every time the car powers up. I cannot set the audio volume level of Nav instructions to stick across power-ups, to a lower audio volume than default. This would've just taken good management and processes for their engineering teams in their software division to fix, even with just an update. That shows that they just don't care. My 2015 Audi had better implementation rigor and thoughtfulness than my 2024 Lexus.

One thing I do like is that Lexus have not based their software on Google's, but built it in-house. I would also also never buy a Tesla for a multitude of reasons - and a major one among them being lack of data-privacy with software. So I picked my poison. That said, I will definitely look for software capability and quality as a strong factor in an EV I might buy next.

 

Again Lexus owners and Volkswagen owners disagree with you. One opinion versus thousands I take the thousands.

 

If I bought my RX for the computer power and interface, I may be disappointed. I didn't, for me it was the whole package. From that standpoint, I couldn't be happier.

 

I am a multi Lexus Owner and agree that Lexus is FAR behind others in high tech, specially infotainment, digital key, and the new software driven items. They mastered the old technology, but they just don't understand software and they are not able to send fixes out on a regular basis (Monthly or more). There are still tons of glitches with the infotainment system that was introduced 3 years ago. They are about to release a new platform, but abandoned the "old" platform. With this methodology, I would not expect the new one to be any better.

 

Updates? What updates? Not much has changd in the almost two years I've had my Lexus. Frankly, I don't want to be part of a monthly Agile scrum. Develop the use cases and get most of it right the first or second time. I would say of all the things in our Lexus, the infotainment system is one of the worst.

 

my priority is a car that I don't have to take in for repairs, so far so good.

 

The issue I find with the survey is age to be blunt. The average Lexus owner is close to 60, and many just don't care about tech, don't understand tech, or they use very little of what is available in the vehicle. Now are these the best folks to complete a survey about tech? Probably not.

I can see Lexus being number 2 when surveying Lexus owners. But remember, they are surveying Lexus owners and not necessarily tech savvy owners.

I consider myself extremely tech savvy, I would have a very difficult time putting Toyota products anywhere near the top 5. But like I said, they are not surveying a bunch of tech savvy people so the survey is really asking the question..... "Are you happy with the tech? Yes or no? Not if it is the best thing since sliced bread. And when a loyal Toyota customer is only buying Toyota products, they have nothing else to compare the tech to.

 

I think you are right about the average Lexus owner.
I got my 1st service this week. When I called to
make an appointment I mentioned I had a couple personalized settings I wanted changed. Surprisingly, the customer service rep did not know what I was talking about. He has been working as a CSR for over a year and he told me he had NEVER had a customer ask him about the personalized settings…

When I arrived at the dealer for my service I gave the CSR the list of changes the owner can make and the list the dealer has to make. I told him I felt he or the salesman owed it to the customer to let them know about the settings when they do their first service.

 

Lexus is dropping the current infotainment. Rav4 2026 shows the future