Remote Start not appearing in App

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May 14, 2020 | 10:03 AM

JillL

Thread Starter

Driver School Candidate

Joined: May 2020

Posts: 2

Likes: 0

From: IL

Remote Start not appearing in App

I have the Lexus app (black with the L in the middle) and have used it many times to remote start both of our Lexuses (2019 RX350 and 2019 UX250h) in our "garage". I probably haven't used it on over 2 months - given the current milder weather. Now, when I open the app, the remote start and door locking feature is gone for both cars. The remote start shows up in the list of services available for each car. I tried deleting the app and readding - but still no remote capabilities. Any ideas? Thank you!

May 14, 2020 | 10:28 AM

jrobe

Intermediate

Joined: Nov 2007

Posts: 250

Likes: 160

From: WI

Did your subscription expire? As i recall, I received the remote start feature for free for 1 year and then it is disabled if you don't pay. I have no idea though if it disappears off the app screen. Obviously, this seems like BS on a $50K car but it is what it is.

May 14, 2020 | 10:36 AM

JillL

Thread Starter

Driver School Candidate

Joined: May 2020

Posts: 2

Likes: 0

From: IL

Nope - just renewed one (that actually still doesn't expire for a week) and the other is good until the end of June

May 14, 2020 | 05:22 PM

MKenM

Advanced

Joined: Apr 2015

Posts: 577

Likes: 88

From: NJ

Is the app possibly in Demo Mode?

Does the screen after you log in have a check mark along side Status?

Last edited by MKenM; May 14, 2020 at 05:25 PM.

May 15, 2020 | 01:18 AM

bee144

Rookie

Joined: Apr 2020

Posts: 49

Likes: 14

From: IN

There were two recent app updates. One like 48 hours ago and another 1 week ago. Some have reported that logging out and in resolved the issue. Have you tried that?

Feb 23, 2024 | 05:32 PM

BradP350

Driver

Joined: Sep 2019

Posts: 59

Likes: 8

From: Texas

remote

Mine will still work on the key fab but the motor turns off when you open the door. I never use its just not something i use. My car stays in the garage so it warms up fast.