Lexus Enform Won’t Work
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Joined: Oct 2002
Posts: 3,067
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From: Pennsylvania
Lexus Enform Won’t Work
I’m looking for advice. Last winter, I used the Lexus Enform remote via my iPhone, all winter, to start my 2017 RX remotely to heat it up. Worked fine. I discontinued the service to save a few buffaloes during the warm months. About a month ago, I resubscribed. But I cannot get it to work. I spent hours and hours on the phone with Lexus Enform going through multiple cycles of reset, waiting days for “pending” to clear, calling again, escalating to a higher techie etc. upon advice of the 800 guy, I scheduled with the dealer and spent 2 hours with the dealer tech last week. He was assured, in my presence, by the 800 number guy, that my “pending” wound clear in 48 hours. 8 days later I’m still in “pending” status and back to square one. I have another dealer appt in 2 days, but I don’t wanna waste my time again in the viscous cycle.
How can can I get someone’s attention to get this fixed? Might this become a Lemon Law thing if I get 3 dealer tries? Honestly I don’t expect a new car but I would like to get someone’s attention. The 800 people have been polite but I cannot understand many of their foreign accents. And they don’t call back as promised. I’ve owned Lexuses since 1989. My RX is one of the best but this problem is the first that has not been resolvable and the Enform call center isn’t up to Lexus snuff.
How can can I get someone’s attention to get this fixed? Might this become a Lemon Law thing if I get 3 dealer tries? Honestly I don’t expect a new car but I would like to get someone’s attention. The 800 people have been polite but I cannot understand many of their foreign accents. And they don’t call back as promised. I’ve owned Lexuses since 1989. My RX is one of the best but this problem is the first that has not been resolvable and the Enform call center isn’t up to Lexus snuff.
Last edited by daryll40; Nov 27, 2018 at 06:56 PM.
Lexus Test Driver
Joined: Jul 2017
Posts: 9,551
Likes: 3,393
From: NJ
I’m looking for advice. Last winter, I used the Lexus Enform remote via my iPhone, all winter, to start my 2017 RX remotely to heat it up. Worked fine. I discontinued the service to save a few buffaloes during the warm months. About a month ago, I resubscribed. But I cannot get it to work. I spent hours and hours on the phone with Lexus Enform going through multiple cycles of reset, waiting days for “pending” to clear, calling again, escalating to a higher techie etc. upon advice of the 800 guy, I scheduled with the dealer and spent 2 hours with the dealer tech last week. He was assured, in my presence, by the 800 number guy, that my “pending” wound clear in 48 hours. 8 days later I’m still in “pending” status and back to square one. I have another dealer appt in 2 days, but I don’t wanna waste my time again in the viscous cycle.
How can can I get someone’s attention to get this fixed? Might this become a Lemon Law thing if I get 3 dealer tries? Honestly I don’t expect a new car but I would like to get someone’s attention. The 800 people have been polite but I cannot understand many of their foreign accents. And they don’t call back as promised. I’ve owned Lexuses since 1989. My RX is one of the best but this problem is the first that has not been resolvable and the Enform call center isn’t up to Lexus snuff.
How can can I get someone’s attention to get this fixed? Might this become a Lemon Law thing if I get 3 dealer tries? Honestly I don’t expect a new car but I would like to get someone’s attention. The 800 people have been polite but I cannot understand many of their foreign accents. And they don’t call back as promised. I’ve owned Lexuses since 1989. My RX is one of the best but this problem is the first that has not been resolvable and the Enform call center isn’t up to Lexus snuff.
Lexus Champion
Joined: Nov 2013
Posts: 13,181
Likes: 1,832
From: WA
When you got help, did you do it through the SOS button in your car?
I recently had the exact same issue on my GS. Multiple phone calls with no help. Finally one of them told me to do it from the SOS button on the car as they have a different tech team there. I did that and they were able to fix it within minutes.
I recently had the exact same issue on my GS. Multiple phone calls with no help. Finally one of them told me to do it from the SOS button on the car as they have a different tech team there. I did that and they were able to fix it within minutes.
Thread Starter
Pole Position
Joined: Oct 2002
Posts: 3,067
Likes: 456
From: Pennsylvania
When you got help, did you do it through the SOS button in your car?
I recently had the exact same issue on my GS. Multiple phone calls with no help. Finally one of them told me to do it from the SOS button on the car as they have a different tech team there. I did that and they were able to fix it within minutes.
I recently had the exact same issue on my GS. Multiple phone calls with no help. Finally one of them told me to do it from the SOS button on the car as they have a different tech team there. I did that and they were able to fix it within minutes.
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Thread Starter
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From: Pennsylvania
They are happy to do that. But it doesn’t compensate me for the fact that this is an important feature to me in a cold climate. It’s (somewhat) like not having A/C in the summer. It’s a reason I own this car.
Lexus Champion
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Driver School Candidate
Joined: Mar 2018
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From: VA
Probably fine but at this point, it's worth a check.
Frank
Lexus Test Driver
Joined: Jul 2017
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From: NJ
Well it's not REALLY like NOT having AC in the summer. Your heat works, your remote start does not.
Thread Starter
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Joined: Oct 2002
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From: Pennsylvania
I am guessing here but perhaps the car and the phone are not communicating. How did you resubscribe? Under iPhone-settings-cellular is cellular data on? What is the setting for wi-fi calling? Also, check under the Lexus Enform setting is cellular data on?
Probably fine but at this point, it's worth a check.
Frank
Probably fine but at this point, it's worth a check.
Frank
Thread Starter
Pole Position
Joined: Oct 2002
Posts: 3,067
Likes: 456
From: Pennsylvania
