HI all, new to this forum.. i have my 2014 rx350 since new.. its not really driven much. only 31k km right now, so about 20k miles..i went in for my scheduled 32k km service.. and the service was done.. i was billed a little more than $800 bucks...i mean thats insane. it was 560 in labour. and only about 150 for parts..

heres whats been done, does this sound right? Ive been told that i should expect one major service like this every 2 year or so.. i think ill take my car somewhere else next time...


Current Service 32,000 km Maintenance Service Replace engine oil & filter Remove & inspect engine air filter element (replace if required, additional charge) Lubricate locks, latches & hinges Confirm lights, horn & wipers function properly Check coolant, brake, transmission & washer fluid levels Perform battery service and comprehensive electrical charging system evaluation Inspect valve clearance (audibly) Inspect drive belts for damage, adjust tension if required Check steering gear box, linkage and shock absorbers for looseness, damage or leakage Inspect ball joints and dust covers, driveshaft and steering rack boots, chassis nuts & bolts for looseness or damage Remove wheel and brake drum, check pad/shoe thickness. Examine brake calipers, wheel cylinders and brake lines. Inspect fuel and exhaust systems for leaks or damage Examine tires for damage and wear, check & adjust pressure (rotate if required, additional charge). Perform road test. Brake Service with Fluid Replacement Replace Cabin Air Filter

 

Yea, that is a rip off. Most of those things are done at Jiffy Lube. You don't need a certified tech to look at things. Sounds like they took a flash light under the car and that is about it. You could have done it yourself in about 20 minutes. Not sure why they changed the brake fluid at 20K. (if ever)

 

Did they not give you an estimate when you dropped of the vehicle? You must sign and authorize the work. Additional work needs over the phone (verbal) permission.
At this time you can ask for itemized labor charge and discuss it with the service manager for "book hours" for each item the tech worked on.

3 yrs is the right time to replace (purge) brake fluid.

Salim

 

The 20,000 miles service is a tire rotation and an oil change which should total $100. Every 10,000 miles I get an oil change and tire rotation at the Lexus dealership. This should be less than $100. Every 30,000 miles the brake fluid needs to be changed and again about $100. Every 20,000 miles change the air and cabin filters. This combined takes five minutes and the air filter can be bought on line at Lexus Parts World for $18. The cabin air filter can be bought at Walmart for $18, It is the Fram Fresh Breeze #10285 with carbon and baking soda to filter the air. Wiper blade inserts again can be bought at Lexus Parts World for $20 for both refills and takes five minutes to replace. You are done until 100,000 miles. At Lexus Parts World use cl5 in the promo code for 10% discount. If you go in and ask for the 10,000, 20,000 30,000 maintenance you will be paying big bucks for a lot more items you do not need checked and inspected. Once a year replace the key fob battery cr2032. Keep receipts for everything. I take my oil filter bought at Lexus Parts World and 5 quart jug of Mobil 1 purchased at Walmart for $24 to my local Toyota dealer and they charge me $20 labor.

 

Yep you got ripped off. Inspecting things that don't need to be inspecting. Lubing hinges that don't need lubing.

 

You provide them a 5qt jug of oil for an engine that takes a little over 6 quarts for an oil change?

 

ES, I take them Walmart's five quart jug. For our RX , I take the jug plus one quart that I get at Costco from a box of six. Costco currently has $10 of the box of six and priced at $27.

 

How many hours labor did they charge you? It is expensive, but if those are all the items listed in the logbook that needed to be tended to and they took the time to do them, and do them properly, it would take a couple of hours. Not 5 hours I wouldn't think though, the $$ per hour may explain things.

Brake fluid change takes a little while and should have been done.