Advice needed
Thread Starter
Driver School Candidate
Joined: Dec 2011
Posts: 14
Likes: 0
From: Wi
Advice needed
I recently bought a 2010 RX 350 from a Honda dealership with 62,000 miles on it.
It’s been 3 weeks and yesterday I just started noticing a rubbing noise coming from the back left wheel. I took it over to the Lexus Service center this morning and they showed me how the axle threading is striped and there was a third party replacement party on the car (this third party part voids the warranty) according to Lexus. The only thing holding the wheel on was the caliper. They need to replace the axle (~$2000).
I do have a printout from the Honda dealership that indicated they replaced all the tires, and did a balance, aliment, and care inspection, the Lexus service rep said this should have been easily noticed the axle.
My question is, is there anything I can do/ request from the Honda dealership, I’ve only had the car for 18 days.
Has anyone ever experienced anything like this before?
It’s been 3 weeks and yesterday I just started noticing a rubbing noise coming from the back left wheel. I took it over to the Lexus Service center this morning and they showed me how the axle threading is striped and there was a third party replacement party on the car (this third party part voids the warranty) according to Lexus. The only thing holding the wheel on was the caliper. They need to replace the axle (~$2000).
I do have a printout from the Honda dealership that indicated they replaced all the tires, and did a balance, aliment, and care inspection, the Lexus service rep said this should have been easily noticed the axle.
My question is, is there anything I can do/ request from the Honda dealership, I’ve only had the car for 18 days.
Has anyone ever experienced anything like this before?
Lexus Champion
Joined: Nov 2013
Posts: 13,260
Likes: 1,884
From: WA
I'm not sure how much I can help because I have not had this situation happen to me before. However, I think it is appropriate to contact the selling dealership, Honda in this case, and explain to them that you just bought a car from them and just a few days later it needs a major repair to fix an issue that was obviously present when you purchased it. A stand up dealership will help you out in an effort to gain future business.
Just be personable and professional in your discussions with them, and I think they will be more likely to work with you.
Good luck!
Just be personable and professional in your discussions with them, and I think they will be more likely to work with you.
Good luck!
Lexus Champion
Joined: Nov 2013
Posts: 13,260
Likes: 1,884
From: WA
Perhaps this site can help you:
http://www.dot.wisconsin.gov/safety/...dealerprob.htm
http://www.dot.wisconsin.gov/safety/...dealerprob.htm
Dealerships perform a used vehicle inspection and complete a window disclosure label before offering a vehicle for sale. They test drive the vehicle, and check the exterior of the vehicle, the underside, and under the hood for problems. They also review any paperwork they have for the vehicle, including the vehicle title. The dealership then completes a window label called the Wisconsin Buyers Guide. The Buyers Guide tells you if the vehicle has any existing problems or important history you should know about. Dealerships are required to list any problems they should reasonably have known about based on their inspection, test drive and paperwork check. They do not have to take vehicles apart or run diagnostic tests to find hidden problems. They also do not have to tell you about future problems your vehicle may develop because of its current age or condition.
If you have a problem with a used car you bought from a Wisconsin dealership, Wisconsin Department of Transportation's (WisDOT) Dealer & Agent Section may be able to help. However, Wisconsin law says that before it can investigate your case, you must tell the dealership about the problem and give it an opportunity to resolve the situation. Keep a record of any contact with the dealership, including whom you talk to and when. Get an invoice for any repairs, or write down the date, time, and repair person’s name. Be reasonable and friendly with the dealer. Make clear exactly what you would like the dealership to do to resolve your problem. If you don’t resolve your dispute with the dealer, contact WisDOT's Dealer & Agent Section at (608) 266-1425 or by e-mail at dealers.dmv@dot.wi.gov.
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Thread Starter
Driver School Candidate
Joined: Dec 2011
Posts: 14
Likes: 0
From: Wi
Thank you all for you insights.
Lexus Champion
Joined: Nov 2013
Posts: 13,260
Likes: 1,884
From: WA
Intermediate
Joined: Jul 2004
Posts: 433
Likes: 19
From: Ontario Canada
Most dealers will not give you worry some details about used cars, hope that they can get away but reputable dealers like Honda will give you 30+ days to find anything wrong and they should fix it for free. Unless they sold the car "as is", and even then they typically charge for parts. Do a complete check and take back to Honda.
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