Alignment Issue
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From: Texas
Alignment Issue - Depressed & Impressed
Noticed my brand new RX 330 was drifting slightly to the right so I took it to my dealer yesterday - they told me they didn't have the alignement software for the 330 yet, but they'd call me when they got it in (depressed) - well they called LAST NIGHT - apparently they got it in pretty quick! (impressed) So I brought it back in today, left it with 'em, took a loaner and went about my business - well I just got an update 
turns out my 330 needs some alignment bolts - and GUESS WHAT?! they don't have those new fangled bolts in - and won't get em in for a week or two - the service technician is worried it may cause un-neccessary wear on one of my tires - (depressed) so they gave me the option: I can either leave my REX with them until they get the bolts and drive a loaner, or (and this is why I love Lexus) I can drive my car until they get 'em in, then if there's wear on my tire they'll replace it with a brand new one (impressed) - I'll keep y'all posted with any further developments
turns out my 330 needs some alignment bolts - and GUESS WHAT?! they don't have those new fangled bolts in - and won't get em in for a week or two - the service technician is worried it may cause un-neccessary wear on one of my tires - (depressed) so they gave me the option: I can either leave my REX with them until they get the bolts and drive a loaner, or (and this is why I love Lexus) I can drive my car until they get 'em in, then if there's wear on my tire they'll replace it with a brand new one (impressed) - I'll keep y'all posted with any further developments
Last edited by jeffknet; May 28, 2003 at 04:17 PM.
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From: Texas
update - picked up my REX tonight and noticed slight scratches in the lugnut wells on my polished graphite wheels - where they used their lugnut wrench to remove the lugs - should I complain?
Last edited by jeffknet; May 28, 2003 at 09:31 PM.
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From: Minnesota
Originally posted by jeffknet
update - picked up my REX tonight and noticed slight scratches in the lugnut wells on my polished graphite wheels - where they used their lugnut wrench to remove the lugs - should I complain?
update - picked up my REX tonight and noticed slight scratches in the lugnut wells on my polished graphite wheels - where they used their lugnut wrench to remove the lugs - should I complain?
During a winter tire changeover two years ago, a local tire shop damaged one of my wheels - it was more than a slight scratch, and so they offered to buy me a new one. Instead, I had them try to touch them up first, and they did a very poor job, and I wish I would have chosen their replacment offer instead.
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From: NY
You can't rely on anyone nowadays...if something bad is bound to happen, it happens to me....I took one of my impact sockets that fit my wheels and I cut out a piece of thin rubber gasket material and glued it to the outside of the socket. Whenever anyone, including myself, touches the lug nuts they use this socket. I had to do this way back in 1973 when garages used impact wrenches on my Mustang's S/S Chrome Cragars. Keep the socket in your vehicle with the tire tools.
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From: Texas
took my IS in to the dealer today for my complimentary car wash - and I mentioned the RX wheel scratch issue to the service tech and at first he said it's near impossible to avoid scratching the lug wells cause they're so tight - then after I gave him "a look" and told him that I've only had the RX for 5 days - he said they'll try to buff them out next time they take the wheels off and they'll do whatever it takes to make me happy - DARN RIGHT!
Last edited by jeffknet; May 29, 2003 at 12:06 PM.
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