Headlight Issue please help - ClubLexus - Lexus Forum Discussion


RX - 2nd Gen (2004-2009) Discussion topics related to the 2004 -2009 RX330, RX350 and RX400H models

Headlight Issue please help

Reply
 
 
 
Thread Tools Search this Thread
Old 02-21-14, 01:02 AM   #1
Uzairlexus
Driver School Candidate
Thread Starter
 
Join Date: Jul 2013
Location: Ca
Posts: 41
Thanks: 0
Thanked 0 Times in 0 Posts
Default

This is a long issue and I appreciate for you to read through it, I'm going to provide as much details as possible. I bought the vehicle (RX 400h) in early July of last year and it has been great up until now. I notice allot of headlight moisture in the passenger headlight about a month after purchasing The vehicle and the passenger headlight would sometimes not turn on. At around 75,000 miles I took the vehicle to the dealer for the issue and was informed that it's a common issue on the RX second and first gen and the warranty doesn't cover it. Very disappointed, I decided not to use the vehicle at night time until I can find a alternative to a $2000 headlight. Many months later I got the headlight extended warranty letter in the mail (late January). I took it back to the dealer and immediately was given a loaner car with the dealer being very nice. The day after taking the car to the dealer, I get a call from my service advisor telling me that they are going to be replacing the computer, hid bulb, ballast, assembly and what not and that it's going to take around 2-3 weeks to get the parts. Luckily the dealer got the parts within a week and installed them. I got my car back and just a few days of have the car back, the headlight was puddling and not turning on. Very frustrated, I took the car back and the dealer said they are going to be warranting the parts and replacing then (another week). After getting the headlight replaced twice, I took the car from the dealer and without a doubt condensation and extreme moisture in the headlight but the headlight was working. I called the dealer and informed my service advisor of the issue and that obviously physics can't be altered condensation was going to occur but just gave me advisor a heads up. A week after the heads up, the headlight would intermittently go out. Extremely angry, I went back to the dealer and demanded an explanation this is what I was served with Headlight Issue please help-image-2583847121.jpg. The pervious owners high beams must've went out some time and replaced after market high beam bulbs. The fog light system is very independent of the headlight system the way I have it wired up, the factory fog light harness isn't even being used, I have put hids in the fog lights (they're projectors with a cut off so why not ) and I've wired them to be drawing power from the inverter fuse and the battery ground. If the foglight system is the reason why this is occurring then shouldn't it be happening to both sides, if anything? Dealer ship said that I can "restore" the car to "factory" condition and then they are "willing" to charge me $330 for a diagnostics, because they "believe" it's a problem from "behind" the headlight connector. The dealership couldn't "replicate" the problem. Even though when i brought the car into the service drive the last time it wasn't working Headlight Issue please help-image-1830508853.jpg (this is the last time I took it in to the service drive) Headlight Issue please help-image-976346303.jpg this is a photo of a brand new headlight which is currently installed and sometime inoperative in the daytime with the headlight working. ( That ISN'T a blurry photo it's the headlights actual condition
Headlight Issue please help-image-409827854.jpg This the car with the headlights turn on and the headlight not working (sorry for the blurry photo) , here's another photo Headlight Issue please help-image-1288944849.jpg As you can see from The reflection the left headlight is on and operational but he right one Is off and annoying. Any help and opinions would be appreciated.
Uzairlexus is offline   Reply With Quote
Old 02-22-14, 08:00 PM   #2
neelnaik
Pole Position
 
neelnaik's Avatar
 
Join Date: Aug 2012
Location: Oklahoma
Posts: 336
Thanked 5 Times in 5 Posts
Default

I would take your car to another Lexus dealer and have them warranty the headlight. It's really unfortunate that you have received multiple replacement lights that still end up leaking. Once you get it fixed, I would consider sealing them (see link), so hopefully it does not leak again.

https://www.clublexus.com/forums/rx-...post-19-a.html
neelnaik is offline   Reply With Quote
Old 02-22-14, 11:05 PM   #3
Uzairlexus
Driver School Candidate
Thread Starter
 
Join Date: Jul 2013
Location: Ca
Posts: 41
Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by neelnaik View Post
I would take your car to another Lexus dealer and have them warranty the headlight. It's really unfortunate that you have received multiple replacement lights that still end up leaking. Once you get it fixed, I would consider sealing them (see link), so hopefully it does not leak again. https://www.clublexus.com/forums/rx-...post-19-a.html
Should I tell them of the whole story?
My dealer said that it is an updated part. I wonder why this is keep happening.


Thanks for the reply, I was starting to think this site it dead.
Uzairlexus is offline   Reply With Quote
Old 02-22-14, 11:18 PM   #4
neelnaik
Pole Position
 
neelnaik's Avatar
 
Join Date: Aug 2012
Location: Oklahoma
Posts: 336
Thanked 5 Times in 5 Posts
Default

It shouldn't really matter. Lexus dealers can look up work done by other Lexus dealers, so they are going to see the work when they put your vin into the computer.

I don't know if the part has changed any. http://www.lexusreimbursement.com/cu...cation-letter/ doesn't say anything about an updated design. Also, I don't think Toyota would spend the R&D money to change the part design for a "mostly cosmetic" issue.

No problem! No, this site is definitely not dead. We have several active members, with several that have been active on this site for many years.
neelnaik is offline   Reply With Quote
Old 02-23-14, 08:39 AM   #5
Uzairlexus
Driver School Candidate
Thread Starter
 
Join Date: Jul 2013
Location: Ca
Posts: 41
Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by neelnaik View Post
It shouldn't really matter. Lexus dealers can look up work done by other Lexus dealers, so they are going to see the work when they put your vin into the computer. I don't know if the part has changed any. http://www.lexusreimbursement.com/cu...cation-letter/ doesn't say anything about an updated design. Also, I don't think Toyota would spend the R&D money to change the part design for a "mostly cosmetic" issue. No problem! No, this site is definitely not dead. We have several active members, with several that have been active on this site for many years.
Thank you soo much. I really appreciate your input. I'll keep this updated on what happens
Uzairlexus is offline   Reply With Quote
Old 02-24-14, 11:15 AM   #6
kickin8
2IS/2RX
iTrader: (1)
 
kickin8's Avatar
 
Join Date: Feb 2007
Location: SF Bay Area
Posts: 6,835
Thanked 4 Times in 4 Posts
Default

I would let them fix it until you are satisfied with that....

Fremont Lexus?
kickin8 is offline   Reply With Quote
Old 02-24-14, 09:32 PM   #7
Uzairlexus
Driver School Candidate
Thread Starter
 
Join Date: Jul 2013
Location: Ca
Posts: 41
Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by kickin8 View Post
I would let them fix it until you are satisfied with that.... Fremont Lexus?
Yes fremont lexus
They say they need $330 diagnostics fee
Uzairlexus is offline   Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
eBay VIPMotoz LED Headlights Icy350 IS - 2nd Gen (2006-2013) 134 12-01-17 12:42 PM
Gathering Interest 3 ways to have perfect lighting Organized Garage Status Club Lexus Vendor Product Announcements 0 11-26-15 02:33 PM
[OWI] Headlight Sweeping Mode Inop Jack10 Lexus Customer Service (archive) 2 06-02-15 10:13 AM
12 ISF headlight haze nrgizeman IS F (2008-2014) 8 09-24-13 02:20 PM


Tags
wwwlexusreimbursementcom

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump


All times are GMT -7. The time now is 08:33 PM.


Copyright © 2000-2017 Internet Brands, Inc. All Rights Reserved We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: