New owner
Thread Starter
Rookie
Joined: Sep 2006
Posts: 88
Likes: 0
From: il
New owner
Just bought a certified rx 330 but dealer never gave me a survey to fill out cause he knew my experience wasn't the best , where do i complain about this ? Should i call lexus corp and what number ???
Lead Lap
Joined: Sep 2004
Posts: 509
Likes: 5
From: California
800-255-3987 Option 4.
CL Community Team
Joined: Apr 2001
Posts: 16,603
Likes: 1,402
From: Austin, TX
Buyer has the right to change his/her mind befoe taking the delivery. If it was then start by making a phone appointment with sales manager
Salim
Thread Starter
Rookie
Joined: Sep 2006
Posts: 88
Likes: 0
From: il
Yeah i have a few issues which i didn't see when i picked up the car at night and now they are refusing to fix. Will see how it goes. I bought it at arlington lexus in palatine il.
Trending Topics
ClubLexus Stories
Celebrating Lexus & Toyota from Around the Globe
Lexus NX 350h: A Fuel-Sipping Secret Hot Hatch???
Michael S. Palmer
5 Best & 5 Worst Lexus Daily Drivers
Joe Kucinski
Top 5 Hottest Lexus & Toyotas in 2026 (Hardest To Buy)
Brett Foote
2026 Lexus IS 350 F Sport Review: The Last of Its Kind Still Rocks
Michael S. Palmer
Top 10 Most Confusing Things Lexus Has Ever Done!
Joe Kucinski
2026 Lexus ES Review: Lexus Re-Embraces Founding Principles
Michael S. Palmer
10 Lexus Bargains That are Cheaper Than a New Toyota RAV4
Joe Kucinski
8 Weirdest Things Lexus Has Ever Built
Verdad Gallardo
10 Lexus Designs That Have Aged Like Fine Wine
Verdad Gallardo
Lead Lap
Joined: Sep 2004
Posts: 509
Likes: 5
From: California
I picked mines up at nightime as well. But, I had the dealer write me a letter stating that if I find something wrong on the car, for example, dents, etc...that I could bring it back and they will take care of it. They agreed no problem.
Thread Starter
Rookie
Joined: Sep 2006
Posts: 88
Likes: 0
From: il
They will need to fix it. What's the problem? It should still be under warranty.
I picked mines up at nightime as well. But, I had the dealer write me a letter stating that if I find something wrong on the car, for example, dents, etc...that I could bring it back and they will take care of it. They agreed no problem.
I picked mines up at nightime as well. But, I had the dealer write me a letter stating that if I find something wrong on the car, for example, dents, etc...that I could bring it back and they will take care of it. They agreed no problem.
I do have such a letter for the stuff i saw before i picked it up , when i told salesperson the next day about the stuff i didn't see he told me he'll take care of it and last night that s. o. .b told me it wasn't there when delivery occured. He spoke to sales manager and they refused to take care of it.
It's a curb rash on 2 of the wheels and some loose material on the back of the front seats which looks like it's ripped out.
Lead Lap
Joined: Sep 2004
Posts: 509
Likes: 5
From: California
I do have such a letter for the stuff i saw before i picked it up , when i told salesperson the next day about the stuff i didn't see he told me he'll take care of it and last night that s. o. .b told me it wasn't there when delivery occured. He spoke to sales manager and they refused to take care of it.
It's a curb rash on 2 of the wheels and some loose material on the back of the front seats which looks like it's ripped out.
It's a curb rash on 2 of the wheels and some loose material on the back of the front seats which looks like it's ripped out.
Is time to call Lexus headquarters! Be prepared to give them the dealership info. Lexus headquarters will contact the dealer. Next time you go there they will be on their knees! You watch.
