02 Rx300 Rear Brakes Binding! Please Help!
Thread Starter
Driver School Candidate
Joined: Aug 2009
Posts: 14
Likes: 0
From: NH
Well I did contact them and of course got someone speaking half english. Turns out I wont be able to return them. One because I installed them and there is a little bit of damage and 2 becasue I dont have the boxes they came in anymore. I can honestly say this company is really difficult to deal with and I most likely wont deal with them again, and of course I do not recommend them to anyone!
Lexus Champion
Joined: Nov 2005
Posts: 2,110
Likes: 77
From: OH
Sounds like it's time to place an ad for some very slightly used FWD rear rotors.
That sucks, hopefully you can recoup some of the $.
Might want to try to dispute it with your credit card company. They might be able to charge it back.
That sucks, hopefully you can recoup some of the $.
Might want to try to dispute it with your credit card company. They might be able to charge it back.
CL Community Team
Joined: Apr 2001
Posts: 16,579
Likes: 1,394
From: Austin, TX
This is what I have learned in auto parts business ..
The electronic parts are non returnable [only warranty issues (doa) are exchanged.
Mechanical parts are accepted as returns as long as they can be resold [box, packaging and all printed material] and no physical marking of being installed.
If the part was sold as incorrect part then the shop takes it back even with some mounting marks, but without the box, you can expect to pay some re-stocking fee (read it as not full value). If the shop is willing to go the extra mile, they may take the "new box" ... from the correct part.
I hope it works out for you.
Salim
The electronic parts are non returnable [only warranty issues (doa) are exchanged.
Mechanical parts are accepted as returns as long as they can be resold [box, packaging and all printed material] and no physical marking of being installed.
If the part was sold as incorrect part then the shop takes it back even with some mounting marks, but without the box, you can expect to pay some re-stocking fee (read it as not full value). If the shop is willing to go the extra mile, they may take the "new box" ... from the correct part.
I hope it works out for you.
Salim
Driver School Candidate
Joined: Mar 2007
Posts: 39
Likes: 1
From: CA
I sure wouldn't take the hit for their mistake. I don't toss boxes for a week or two because things like this always come up, one time out of ten....I'd go in with the parts and a copy of these postings, speak only to a manager, and you'll probably walk away with your money back or like above poster said, the correct parts minus the new boxes (so the manager can return them to the company for their credit) (even suggest this to manager, because they will realise that this is the best course of action, and easiest)
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