Lexus Enform
Thread Starter
Rookie
Joined: Dec 2014
Posts: 92
Likes: 0
From: New York
Lexus Enform
Just received a letter from Lexus saying my Inform services are about to expire. They want $374.59 for another year of coverage.
It's disappointing that a luxury car company is nickel and dimeing its customers for a service that basically, costs nothing for them to provide. I don't think I'm extending this service.
It's disappointing that a luxury car company is nickel and dimeing its customers for a service that basically, costs nothing for them to provide. I don't think I'm extending this service.
Instructor
Joined: Dec 2011
Posts: 765
Likes: 19
From: AZ
I just renewed mine for the Lexus Security and Enform remote only for $219. I don't need the directions service.
I think that all car companies with this type of technology will give it to you free for 6 to 12 months free and then charge you afterward. I know that GM does this is and it is way more expensive.
I think that all car companies with this type of technology will give it to you free for 6 to 12 months free and then charge you afterward. I know that GM does this is and it is way more expensive.
Lead Lap
Joined: Aug 2009
Posts: 647
Likes: 26
From: Poquoson, VA
Just received a letter from Lexus saying my Inform services are about to expire. They want $374.59 for another year of coverage.
It's disappointing that a luxury car company is nickel and dimeing its customers for a service that basically, costs nothing for them to provide. I don't think I'm extending this service.
It's disappointing that a luxury car company is nickel and dimeing its customers for a service that basically, costs nothing for them to provide. I don't think I'm extending this service.
Driver School Candidate
Joined: Dec 2014
Posts: 49
Likes: 0
From: Nj
Just received a letter from Lexus saying my Inform services are about to expire. They want $374.59 for another year of coverage.
It's disappointing that a luxury car company is nickel and dimeing its customers for a service that basically, costs nothing for them to provide. I don't think I'm extending this service.
It's disappointing that a luxury car company is nickel and dimeing its customers for a service that basically, costs nothing for them to provide. I don't think I'm extending this service.
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Lexus Champion
Joined: Feb 2013
Posts: 2,954
Likes: 235
From: SoCal
The Enform App Suite is free. The Enform Remote app and remote start are tied (and has an additional subscription) to the Enform Safety Connect subscription, which includes: "the peace of mind of knowing that assistance will be there when you need it most. Whether you're involved in a collision and unable to call for help, your vehicle is stolen, or there is some other type of emergency, assistance can be sent directly to your vehicle's GPS location."
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Driver School Candidate
Joined: Dec 2014
Posts: 49
Likes: 0
From: Nj
The Enform App Suite is free. The Enform Remote app and remote start are tied (and has an additional subscription) to the Enform Safety Connect subscription, which includes: "the peace of mind of knowing that assistance will be there when you need it most. Whether you're involved in a collision and unable to call for help, your vehicle is stolen, or there is some other type of emergency, assistance can be sent directly to your vehicle's GPS location."
Driver School Candidate
Joined: Dec 2014
Posts: 49
Likes: 0
From: Nj
Lead Lap
Joined: Nov 2013
Posts: 4,297
Likes: 1,225
From: IL
rwickens and dchar are correct, fob start functions are enabled only with current subscription
to Lexus Enform Remote.
When Lexus provided '80 range remotes for $500 the threads flamed with complaints about
the short range (and that they shut off when the door was opened)
Now that they provide virtually infinite range and guest driver monitor and car finder and status
reports plus the handy fob start here we are lamenting a fee. Would it be better to just charge
a thousand extra whether you use it or not?
to Lexus Enform Remote.
When Lexus provided '80 range remotes for $500 the threads flamed with complaints about
the short range (and that they shut off when the door was opened)
Now that they provide virtually infinite range and guest driver monitor and car finder and status
reports plus the handy fob start here we are lamenting a fee. Would it be better to just charge
a thousand extra whether you use it or not?
Lexus Champion
Joined: Oct 2015
Posts: 2,424
Likes: 192
From: CA
Just received a letter from Lexus saying my Inform services are about to expire. They want $374.59 for another year of coverage.
It's disappointing that a luxury car company is nickel and dimeing its customers for a service that basically, costs nothing for them to provide. I don't think I'm extending this service.
It's disappointing that a luxury car company is nickel and dimeing its customers for a service that basically, costs nothing for them to provide. I don't think I'm extending this service.
basically costs them nothing? and how do you figure?
the system requires linking to Cell phone towers/repeaters to be able to locate your vehicle and send commands.
Lexus, like every other car manufacturer pays cell providers like Verizon, AT&T, T-Mobile, the privilege of using their cell towers.
Additionally do you think it is magic that the car connects to your phone app? somewhere there are banks of servers with your account information the hardware and software to run those servers are not free.
also there are banks of developers that created and have to maintain the apps, I'm betting their salaries are not free.
While $30 a month may seem a lot for road side assistance and emergency help if in an accident, it is competitive with other car manufacturers operator vehicle assist features:
BMW
GM
Ford
Hyundai/Kia
MBZ
The Lexus Enform system is only $0.17 a month more than I paid for OnStar and it actually has many more features.
Intermediate
Joined: Jan 2004
Posts: 280
Likes: 2
From: Nevada
I think if you forgo the Enform sub, you can still start via the fob but not from your phone.
Lexus Champion
Joined: Oct 2015
Posts: 2,424
Likes: 192
From: CA
no the fob remote start in the Lexus is tied in and activated through the Enform app. no subscription = no remote start.
I went through this with my dealer, I couldn't get the remote start to work from the fob. The dealer had not activated my Enform Remote subscription.
once they did the fob remote start worked just fine.
---
GM cars are wired different, there is a separate module for the remote start and for OnStar, in the Lexus they are tied together.
BTW Lexus doesn't use OnStar for their Safety Connect service, they use Sirius/XM Safety Connect. (different service than Sirius/xm radio, but same company).