RR-Racing upgrade tune MyGenius
Intermediate
Joined: Mar 2019
Posts: 406
Likes: 117
From: Colorado
well, I gave the folks over in the VForest camp a couple shots, but they're also zero percent interested in working with the Lexus community. Apparently, there are too many Tundra owners with too much money beating down their doors to give me more than a cursory blow-off.
I'm about 85% sure I can make do with their suite, but I already have over 5 grand of junk Lexus parts laying around, so I've tapped out of this fight. It was no fun from the beginning. This isn't even my car...I have a 06 QCLB CTD 2500, 74 Corvette and 76 Wagoneer that were actually built to be maintained, unlike any of this toyotacult crap.
I'm about 85% sure I can make do with their suite, but I already have over 5 grand of junk Lexus parts laying around, so I've tapped out of this fight. It was no fun from the beginning. This isn't even my car...I have a 06 QCLB CTD 2500, 74 Corvette and 76 Wagoneer that were actually built to be maintained, unlike any of this toyotacult crap.
I just recently install on my GS350. Very nice Tune. They seem to have nailed the Toyota/Lexus Tunes.
https://d3performance.net/index.php/...ormance-tuner/
https://d3performance.net/index.php/...ning-software/
https://d3performance.net/index.php/...ormance-tuner/
https://d3performance.net/index.php/...ning-software/
discontinued for is350
For anyone reading this thread, I thought I'd drop my unsolicited .02 cents.
I have eye-balled this tune (2is 350 RWD) since it first came out and you literally had to mail in your ECU. RR-Racing found a way around that roadblock buy supplying the programing interface to the user. Fast forward many years and I decided to order the tune. I had a few questions, so I called RR and, wait for it, I spoke with a an actual human being that answered all my questions which I'm sure they get daily. The tune was sitting in my cart as I got my questions answered. As soon as I hung up, I placed my order. It arrived quickly. The box was a little beat up, and yes, it appeared to have been opened. No stickers or shirt, but I wasn't expecting that - maybe that was a promotional or sale thing. I followed the instructions which were obviously printed on a desktop printer, and I was able to get the tune installed. Do I care that the MyGenius was opened; no. Do I care if there were fingerprints, no, because I'm sure I put plenty of my own on there. Long story short, once you get the tune installed, you will probably never use the device again anyway. If the tune didn't work, just call and let them make things right. Airing your dirty laundy on the internet; especially where RR hase a great reputation, doesn't make you look good and probably won't help you with RR in getting your problem resolved. There is always a chance that your ECU has a fluke. I'm sure you aren't the first and probably won't be the last, but please don't say they were lying to you when 99% of the time thats what they see. What you claim to be a delay tactic, I see as customer support who wants to find the root of the problem so it doesn't happen agian. Rafi and his team aren't Amazon or a major manufacturer. They dedicate themselves to making performance parts when no one else will. Give them some slack as well as the opportunity to make it right. You did buy a Tune, so if you flash your ECU and the tune worked, you got what you paid for. If there are issues with the tune, let them help you. Don't worry about packaging, and ddon't be so rushed for time. I'm sure RR could easily spend more $$ on making everything look perfect out of the box, but I don't want to spend $30-$50 more for that.
Good luck on getting the problem resolved, but I think you need to let go of your issues with the packaging; thats all.
Oh, and as to the You-Tubers showing a NIB "opening'. I hate to break the news to you. They already opened the box and checked everything over prior to re-sealing everything and starting the video. They also have many takes, so please don't assume their video is really a first time opening of the box. Have you spoken to any other people that ordered a tune besides what you can find on the internet? Well, I'm one, and I can say your expectations may be too high.
I hope your issues get worked out. And hurry up and buy RR's LCA bushings. You won't regret that purchase. Keep in mind they do ship wrapped in bubble wrap, loose in a box. Once installed you forget about how things were shipped......
I have eye-balled this tune (2is 350 RWD) since it first came out and you literally had to mail in your ECU. RR-Racing found a way around that roadblock buy supplying the programing interface to the user. Fast forward many years and I decided to order the tune. I had a few questions, so I called RR and, wait for it, I spoke with a an actual human being that answered all my questions which I'm sure they get daily. The tune was sitting in my cart as I got my questions answered. As soon as I hung up, I placed my order. It arrived quickly. The box was a little beat up, and yes, it appeared to have been opened. No stickers or shirt, but I wasn't expecting that - maybe that was a promotional or sale thing. I followed the instructions which were obviously printed on a desktop printer, and I was able to get the tune installed. Do I care that the MyGenius was opened; no. Do I care if there were fingerprints, no, because I'm sure I put plenty of my own on there. Long story short, once you get the tune installed, you will probably never use the device again anyway. If the tune didn't work, just call and let them make things right. Airing your dirty laundy on the internet; especially where RR hase a great reputation, doesn't make you look good and probably won't help you with RR in getting your problem resolved. There is always a chance that your ECU has a fluke. I'm sure you aren't the first and probably won't be the last, but please don't say they were lying to you when 99% of the time thats what they see. What you claim to be a delay tactic, I see as customer support who wants to find the root of the problem so it doesn't happen agian. Rafi and his team aren't Amazon or a major manufacturer. They dedicate themselves to making performance parts when no one else will. Give them some slack as well as the opportunity to make it right. You did buy a Tune, so if you flash your ECU and the tune worked, you got what you paid for. If there are issues with the tune, let them help you. Don't worry about packaging, and ddon't be so rushed for time. I'm sure RR could easily spend more $$ on making everything look perfect out of the box, but I don't want to spend $30-$50 more for that.
Good luck on getting the problem resolved, but I think you need to let go of your issues with the packaging; thats all.
Oh, and as to the You-Tubers showing a NIB "opening'. I hate to break the news to you. They already opened the box and checked everything over prior to re-sealing everything and starting the video. They also have many takes, so please don't assume their video is really a first time opening of the box. Have you spoken to any other people that ordered a tune besides what you can find on the internet? Well, I'm one, and I can say your expectations may be too high.
I hope your issues get worked out. And hurry up and buy RR's LCA bushings. You won't regret that purchase. Keep in mind they do ship wrapped in bubble wrap, loose in a box. Once installed you forget about how things were shipped......
i agree with this post. The complaining in this thread is a moot point because who cares if the device isn’t brand new. You aren’t paying for the device you really are trying to get the tune. Like wtf? Talk about an attempted “smear campaign” if I’ve ever seen one not related to the crap show in our national political realm.
seriously shame on you for going out of your way to complain about an issue that really isn’t an issue. It’s like buying a digital item such as that from a popular computer game and having the usb driver that has the file on it be delivered with a scratch. Yet the usb drive is incapable of ever being used for any other purpose and once you get your digital file on to your computer/account the usb drive has zero further use. Like wtf? Who cares about the usb drive then. Where did common sense go? It should be called rare sense because it seems that way of practical and stress-less thinking has taken a back seat in favor of dramatic bickering about issues that technically have no basis and no standing.
Thread Starter
Intermediate
Joined: Mar 2021
Posts: 364
Likes: 64
From: MO
I have been advised to give it a rest to the subject and move on, but seeing others do not, I have no choice but to once again keep on beating on a dead horse.
To say I bought only a tune is not accurate. RR-Racing offers a tune only option, they send you the device which is returned once the installation is complete. I bought the tune and the device, I paid for a new item, and I do not expect anything less.
________________________________________________________
"Having some damage on the corner of a box is not a reason for us to refund $50, or ship a programmer back to the manufacturer in Italy. The product is not defective, and we provided timely, effective, and extensive customer support to this customer from start to finish."
- Rafi
________________________________________________________
YES, IT IS! and no, you did not provide extensive customer support. I resolved the issue myself. The issues with the shifting is also NOT specified on the site. Now you come out stating that this yr, or this particular model is how it behaves, and the driver needs to do this. The customer is kept blind sighted, not covered in the FAQs.
And notice he does not say a word about the headers... and that is another story I have not posted on CL.
To say I bought only a tune is not accurate. RR-Racing offers a tune only option, they send you the device which is returned once the installation is complete. I bought the tune and the device, I paid for a new item, and I do not expect anything less.
________________________________________________________
"Having some damage on the corner of a box is not a reason for us to refund $50, or ship a programmer back to the manufacturer in Italy. The product is not defective, and we provided timely, effective, and extensive customer support to this customer from start to finish."
- Rafi
________________________________________________________
YES, IT IS! and no, you did not provide extensive customer support. I resolved the issue myself. The issues with the shifting is also NOT specified on the site. Now you come out stating that this yr, or this particular model is how it behaves, and the driver needs to do this. The customer is kept blind sighted, not covered in the FAQs.
And notice he does not say a word about the headers... and that is another story I have not posted on CL.
Last edited by GrizzlyMan; Apr 23, 2022 at 10:44 AM.
Thread
Thread Starter
Forum
Replies
Last Post
MooreIS300
Mobile Audio/Video Classifieds
1
Feb 21, 2007 03:54 PM