Is anyone else experiencing audio delay?
Thread Starter
Driver
Joined: Feb 2022
Posts: 84
Likes: 30
From: MS
Is anyone else experiencing audio delay?
I’ve had my 350h since February and use apple car play religiously, via Bluetooth. I’ve noticed at least a 3 second delay in conversation when I make phone calls. It doesn’t happen every time but does multiple times a week. I’ll ask a question or make a statement expecting an immediate response from the recipient but the delay seems to be on average 3 - 5 seconds before they response or appear to have heard me. I’m not sure if it’s the vehicle or my IPhone 12 Pro Max at this point. (software is up to date).
Driver School Candidate
Joined: Mar 2022
Posts: 3
Likes: 1
From: CA
I’ve had my 350h since February and use apple car play religiously, via Bluetooth. I’ve noticed at least a 3 second delay in conversation when I make phone calls. It doesn’t happen every time but does multiple times a week. I’ll ask a question or make a statement expecting an immediate response from the recipient but the delay seems to be on average 3 - 5 seconds before they response or appear to have heard me. I’m not sure if it’s the vehicle or my IPhone 12 Pro Max at this point. (software is up to date).
Racer
Joined: Apr 2015
Posts: 1,723
Likes: 810
From: Ontario
Have you tried this plugged in using wired car play?
I've noticed if you have wireless CarPlay is connected differently. Since you can connect 2 phones, the method of connection could impact the latency.
Don't know. Just throwing ideas out.
I've noticed if you have wireless CarPlay is connected differently. Since you can connect 2 phones, the method of connection could impact the latency.
Don't know. Just throwing ideas out.
Thread Starter
Driver
Joined: Feb 2022
Posts: 84
Likes: 30
From: MS
I’ve thought about doing a wired connection to see if it still does it. I just hate the idea of using cords that would be so visible. My UX had the ports in the center console.
Thread Starter
Driver
Joined: Feb 2022
Posts: 84
Likes: 30
From: MS
Instructor
Joined: Mar 2017
Posts: 856
Likes: 326
From: Illinois
We have a related problem with ours but with Android that I've posted about before. My wife will call me, I answer and say hello, I get no response, I say hello again, in my ear I hear myself say hello like I'm listening to her speaker, then she answers me. From there everything I say to her I hear in my ear as she hears it. This is with the phone connected via traditional Bluetooth not Android Auto. It's gotten so bad we bought one of those cheap Bluetooth speaker things that hangs on the visor. The dealer has looked at it and consulted someone in Chicago and we got the old "It's a known problem. we're working on it, wait for an OTA update.
Trending Topics
Thread Starter
Driver
Joined: Feb 2022
Posts: 84
Likes: 30
From: MS
I’m glad it’s not just an IPhone issue. I was thinking it was my phone and went ahead and ordered the new IPhone 14 pro max but the delay is still continuing.
With the audio delay, I feel like I’m having two different conversations when it starts to happen. The delay is becoming more significant lately.
I started using my phone via USB instead of Bluetooth, as of yesterday. So far I haven’t noticed a delay but it doesn’t always happen. I plan to speak with my local dealership soon and will keep you posted if they’re able to provide any additional information on the issue.
With the audio delay, I feel like I’m having two different conversations when it starts to happen. The delay is becoming more significant lately.
I started using my phone via USB instead of Bluetooth, as of yesterday. So far I haven’t noticed a delay but it doesn’t always happen. I plan to speak with my local dealership soon and will keep you posted if they’re able to provide any additional information on the issue.
ClubLexus Stories
Celebrating Lexus & Toyota from Around the Globe
Top 10 Most Confusing Things Lexus Has Ever Done!
Joe Kucinski
2026 Lexus ES Review: Lexus Re-Embraces Founding Principles
Michael S. Palmer
10 Lexus Bargains That are Cheaper Than a New Toyota RAV4
Joe Kucinski
8 Weirdest Things Lexus Has Ever Built
Verdad Gallardo
10 Lexus Designs That Have Aged Like Fine Wine
Verdad Gallardo
8 Tips for Improving Your Hybrid or Plug-in Hybrid's Efficiency!
Michael S. Palmer
10 Best Lexus Models No One Remembers
Joe Kucinski
TRD Off-Road Premium: Best 2026 4Runner, Except This One Thing
Michael S. Palmer
Top 10 Lexus & Toyotas to Drive Before You Die!
Joe Kucinski
Instructor
Joined: Mar 2017
Posts: 856
Likes: 326
From: Illinois
I’m glad it’s not just an IPhone issue. I was thinking it was my phone and went ahead and ordered the new IPhone 14 pro max but the delay is still continuing.
With the audio delay, I feel like I’m having two different conversations when it starts to happen. The delay is becoming more significant lately.
I started using my phone via USB instead of Bluetooth, as of yesterday. So far I haven’t noticed a delay but it doesn’t always happen. I plan to speak with my local dealership soon and will keep you posted if they’re able to provide any additional information on the issue.
With the audio delay, I feel like I’m having two different conversations when it starts to happen. The delay is becoming more significant lately.
I started using my phone via USB instead of Bluetooth, as of yesterday. So far I haven’t noticed a delay but it doesn’t always happen. I plan to speak with my local dealership soon and will keep you posted if they’re able to provide any additional information on the issue.
Thread Starter
Driver
Joined: Feb 2022
Posts: 84
Likes: 30
From: MS
Not really an update but... I contacted my salesman about the audio delay to see if they had similar issues with other customers and how it was being handled. He informed me that another salesman's customer that purchased the plug in hybrid is having the same issue and that theirs was only a 2-3 second delay. The service department at my local dealership stated that they haven't heard of this issue and asked for time to research it. They're also going to check for software updates and campaigns, in addition to the tech bulletins to see if this is being mentioned.
I'll definitely keep you updated on the progress.
I'll definitely keep you updated on the progress.
Thread Starter
Driver
Joined: Feb 2022
Posts: 84
Likes: 30
From: MS
The service department stated that there were 30 posts regarding the audio delay issue on the NX, which is for all 2022 model types. Here’s the thing, this issue is not covered under warranty, and if you bring the vehicle into the dealership to have the software update done, then you’re out of pocket for that service.
This update is done through the “cloud” and can be completed by the vehicle owner; however, I was warned that each step needs to be conducted in a specific order or else the system will crash. The service department emailed me a copy of the steps and I may attempt to try the update myself after work today or the weekend. If it’s successful then I wouldn’t mind sharing the document with you. It sounds like this is at your own risk if you choose to conduct this yourself.
If you want your dealership to send you a copy of this document it’s under their Lexus Technical Service Information Bulletin, in the Service Category (Audio/Visual/Telematics), Section (Navigation/Multi Info Display), dated March 21 2022, title: Head Unit Software Update (Panasonic), with a documentation number: L-SB-0007-22. The document does confirm that this is not covered under warranty.
Intermediate
Joined: Sep 2020
Posts: 379
Likes: 267
From: Florida
I have an update:
The service department stated that there were 30 posts regarding the audio delay issue on the NX, which is for all 2022 model types. Here’s the thing, this issue is not covered under warranty, and if you bring the vehicle into the dealership to have the software update done, then you’re out of pocket for that service.
This update is done through the “cloud” and can be completed by the vehicle owner; however, I was warned that each step needs to be conducted in a specific order or else the system will crash. The service department emailed me a copy of the steps and I may attempt to try the update myself after work today or the weekend. If it’s successful then I wouldn’t mind sharing the document with you. It sounds like this is at your own risk if you choose to conduct this yourself.
If you want your dealership to send you a copy of this document it’s under their Lexus Technical Service Information Bulletin, in the Service Category (Audio/Visual/Telematics), Section (Navigation/Multi Info Display), dated March 21 2022, title: Head Unit Software Update (Panasonic), with a documentation number: L-SB-0007-22. The document does confirm that this is not covered under warranty.
The service department stated that there were 30 posts regarding the audio delay issue on the NX, which is for all 2022 model types. Here’s the thing, this issue is not covered under warranty, and if you bring the vehicle into the dealership to have the software update done, then you’re out of pocket for that service.
This update is done through the “cloud” and can be completed by the vehicle owner; however, I was warned that each step needs to be conducted in a specific order or else the system will crash. The service department emailed me a copy of the steps and I may attempt to try the update myself after work today or the weekend. If it’s successful then I wouldn’t mind sharing the document with you. It sounds like this is at your own risk if you choose to conduct this yourself.
If you want your dealership to send you a copy of this document it’s under their Lexus Technical Service Information Bulletin, in the Service Category (Audio/Visual/Telematics), Section (Navigation/Multi Info Display), dated March 21 2022, title: Head Unit Software Update (Panasonic), with a documentation number: L-SB-0007-22. The document does confirm that this is not covered under warranty.
Pit Crew
Joined: Jan 2022
Posts: 139
Likes: 88
From: MS
I have an update:
The service department stated that there were 30 posts regarding the audio delay issue on the NX, which is for all 2022 model types. Here’s the thing, this issue is not covered under warranty, and if you bring the vehicle into the dealership to have the software update done, then you’re out of pocket for that service.
This update is done through the “cloud” and can be completed by the vehicle owner; however, I was warned that each step needs to be conducted in a specific order or else the system will crash. The service department emailed me a copy of the steps and I may attempt to try the update myself after work today or the weekend. If it’s successful then I wouldn’t mind sharing the document with you. It sounds like this is at your own risk if you choose to conduct this yourself.
If you want your dealership to send you a copy of this document it’s under their Lexus Technical Service Information Bulletin, in the Service Category (Audio/Visual/Telematics), Section (Navigation/Multi Info Display), dated March 21 2022, title: Head Unit Software Update (Panasonic), with a documentation number: L-SB-0007-22. The document does confirm that this is not covered under warranty.
The service department stated that there were 30 posts regarding the audio delay issue on the NX, which is for all 2022 model types. Here’s the thing, this issue is not covered under warranty, and if you bring the vehicle into the dealership to have the software update done, then you’re out of pocket for that service.
This update is done through the “cloud” and can be completed by the vehicle owner; however, I was warned that each step needs to be conducted in a specific order or else the system will crash. The service department emailed me a copy of the steps and I may attempt to try the update myself after work today or the weekend. If it’s successful then I wouldn’t mind sharing the document with you. It sounds like this is at your own risk if you choose to conduct this yourself.
If you want your dealership to send you a copy of this document it’s under their Lexus Technical Service Information Bulletin, in the Service Category (Audio/Visual/Telematics), Section (Navigation/Multi Info Display), dated March 21 2022, title: Head Unit Software Update (Panasonic), with a documentation number: L-SB-0007-22. The document does confirm that this is not covered under warranty.
https://dot.report/bulletins/10214327
Last edited by ctripps2k; Sep 22, 2022 at 06:22 AM.
Thread Starter
Driver
Joined: Feb 2022
Posts: 84
Likes: 30
From: MS
Thread Starter
Driver
Joined: Feb 2022
Posts: 84
Likes: 30
From: MS
and you’re right, the current HU version is 1025 and that’s what I have. I just contacted the service department and let them know.
Last edited by Kimberly88; Sep 22, 2022 at 06:34 AM.