Can't create a profile - Please Help!
Thread Starter
1st Gear
Joined: Sep 2025
Posts: 1
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Can't create a profile - Please Help!
I have a 2023 NX 350 and I can't create a profile. There is only Guest on the settings screen, and the Get Started button is faded out and cannot be pressed. I called Lexus Support, and they were no help. I am assuming the previous owner still has their profile linked to the car. I tried the system reset and it still doesn't work. On the main Drive Connect screen the Get Started button gives an error that Data Services Disabled and to use the Lexus Mobile App. Nothing is working. Does anyone have a fix?
Last edited by NX350brah; Sep 20, 2025 at 05:16 AM.
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Joined: Aug 2016
Posts: 404
Likes: 194
From: Il
I have a 2023 NX 350 and I can't create a profile. There is only Guest on the settings screen, and the Get Started button is faded out and cannot be pressed. I called Lexus Support, and they were no help. I am assuming the previous owner still has their profile linked to the car. I tried the system reset and it still doesn't work. On the main Drive Connect screen the Get Started button gives an error that Data Services Disabled and to use the Lexus Mobile App. Nothing is working. Does anyone have a fix?
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