I get it. You love JD power. Their IQS is valuable to manufacturers so they can fix customer annoyances like infotainment, etc. They pay for the surveys and pay to run ads with the award. Their IQS is valuable to a segment of consumers who think the IQS is a reflection of quality and not opinion. It has no value to me. ¯\_(ツ)_/¯.

 

OK My turn. Buying and owning a new car is a very complicated thing, much like buying a home or condo. A simple survey does not truly flesh out your overall experience of what that journey was like. And it continues to be ongoing while you continue to own it.

So as a manufacturer, you've determined you have a critical issue with something within your manufacturing process, so much so that you issue a STOP SALE order. Hmm, no sale no customer no issue to complain about to J.D. or CR. Already got a few out in the hands of customers, offer them loaners.
Are these surveys catching these sort of things accurately? Are wait times for delivery a 'problem' too?

You buy a new car and begin to learn how all this new tech operates and what you can adjust on it. What is a 'problem' in the customer's eyes? Are you the type of person that is inquisitive and willing to learn and will take maybe the first 90 days to figure things out before you start trash talking it. Or maybe the dealer offers a Delivery and Technology Specialist who can help you with these features. Personal mindsets on how each of us 'view' a vehicle is everything with a survey. Talk about being an early 'Influencer' who can trash talk the new car you're upset with in a survey, this approach has been going on for years! As they say 'Do not trust any statistics you did not fake yourself'

To begin with unless you're laying on the miles you may not even have had an opportunity to step into your dealership for your initial oil change yet in 90 days. At what point would you consider something broke or a 'problem'.

I remain impressed with Toyota's and Lexus' approach to their vehicle issues. Most often they begin their campaigns or recalls VOLUNTARILY and don't wait for things to fester and sour their owners mindset or the local government agency to investigate and arrive at findings and force a recall notice. I find settlements to be fair even with engine failures. Look at how the competition handles them.

I know this is in Canada only, but I was impressed when I read this article on the outcome of the notorious 'Cable Gate' issue for Toyota hybrids here in Canada. Toyota settled quickly and went well beyond the plaintiffs expectations too.

https://driving.ca/features/maintena...tlement-canada

GM 6.2 L V8 recall explained:

You Tube

 

Extending cable warranty from 3-4 to 8 years on select models only after class action lawsuit hardly qualifies as "voluntary" or good outcome.
Most will not notice problems until after 8 years. And then what, pay some 7 grand for the whole new cable? Recall is not issued, nor preventive maintenance TSB, nor cheaper repair at dealer post warranty for the obvious engineering failure.
And it's matter of time until it corrodes costing dearly in fuel economy in addition to all kinds of issues. Most cars are supposed to last longer than 8 years.

I doubt if I would buy Toyota/Lexus if I would live close to salted roads. They are not famous for corrosion resistance.

 

You are what they call a right fighter. I could see if I posted this on a BMW or Tesla web site. Assuming you have a Lexus and you are fighting they are not showing your manufacturer as #1 25 out of 29 years. Tell us all what service is more accurate. Of course there is none. I know it is accurate because on our six Lexus and have not had one problem. Friends with Lexus and Toyota say the same thing. Friends with vehicles in the bottom ten ALL have said they car is junk constantly breaking down. Strange how people are different. Someone post something here about an accessory they buy or an opinion and I just say wow that is ugly but would never ever post it. Again you are a right fighter. Will make your day you are right. J D Power sucks not accurate. Feel better!!! I told my wife when I posted this what will happen with some. Thanks for confirming.

 

Read the article please. The courts in Canada are run very differently then in the US. And Quebec has 'for the most part' a separate judiciary system on it's own. So a class action was begun in Quebec because we don't have 'lemon laws' like is the case in most US states. Toyota answered the call with this case expeditiously and made a monumentous settlement in record braking time. And gave the plaintiffs more then what they initially asked for.

I can attest to seeing many Toyota's and Lexus, even on my street, That are 10-15 years old and I can honestly say the owners do not even wash these vehicles! None have the typical wheel well rust etc seen on just about every other car made with the exception of European model cars, who know how to make a car that withstands rusting from salt.

 

I don’t care what JD power iqs says. You do. We don’t agree about this. I feel fine about that. ¯\_(ツ)_/¯ I prefer consumer reports, and we already discussed this. Quantity/vs quality of surveys (plus one does actual testing), not going to rehash. Not sure why people get so worked up over this. I’m ok with people not agreeing with me. I certainly don’t talk to my wife about forum arguments. 😂 I currently own one Lexus, one Toyota and two dodges. Owned Chevy, Toyota, Honda, Chrysler and Pontiac in the past. When I started my career at company that supplied tier 3 material to auto manufacturers a long time ago, I quickly learned what manufacturers accepted lower quality material (some cases much lower), and have made my daily driver purchases accordingly. After all if they buy crappy substrate, how much do they care about the rest of the parts? One thing about the chart… Ford, king of recalls the last few years, right around average quality. That was a good one.
Thanks for stopping by, have a nice day.

 

I agree with that! I've worked over 25 years in the Auto sector at Tier 3 supplier manufacturing plants. Most 'sorted' in the quality of what we sold. Meaning we made out of spec parts, couldn't control the process sufficiently so we sorted out the bad from the good. Guess what, an incoming spot audit on our parts at the customer's docks could prove this in 30 minutes of sorting them there selves. Sold to Ford, GM, Chrysler, Nissan, Polaris, Bombardier Recreational Products (BRP). Tried to sell to Toyota and Honda and Mercedes could never pass their in house durability testing. Their standards were easily double what we could achieve. This was thoughout the '90's and early '2000's. I'm sure it's worse now.

Here's a recent article from an auto engineer explaining planned obsolescence in the auto industry.

https://www.thetruthaboutcars.com/ca...sable-44514856
"During the interview, he cites plenty of specific examples and names the relevant components. Contemporary examples included the troubled 6.2-liter L87 V8"