Apple CarPlay issues
Thread Starter
7th Gear
Joined: Jun 2023
Posts: 7
Likes: 8
From: ontario
Apple CarPlay issues
Newly purchased 2023 NX350h. Wince day one, its been having issues with apple carplay (randomly disconnects, sound glitches, sometimes doesn't even connect at all). Went to the dealership and they said multiple people have reported the same issue, no solution currently. What are your experiences with your NX?
Advanced
Joined: Mar 2023
Posts: 536
Likes: 218
From: Florida
I have a 2023 450h+ and it works fine 97% of the time. The 3% it doesn't connect. I've learned now to either not pull out of the garage until it loads. If not at home, I just power off and restart and it usually works.
My biggest complaint is the car doesn't know who the driver is. I'll get in and it says hello Lynda. Hello, my name isn't Lynda. But then if CarPlay connects, it's my wife's settings and not mine. None of the seat settings are right, the Apple iPhone is the wrong one, the Navigation doesn't have the favorites to display. This whole new Infotainment System and settings is the worst I've ever seen. Although I despised the mouse tracker in the older Lexus models, at least the system worked. NO Lexus dealer had one for me to demo or did I ever read anything about this system until I owned it. I probably would not have purchased the car had I known. And they seem to be reluctant to fix anything.
Just my opinion.
My biggest complaint is the car doesn't know who the driver is. I'll get in and it says hello Lynda. Hello, my name isn't Lynda. But then if CarPlay connects, it's my wife's settings and not mine. None of the seat settings are right, the Apple iPhone is the wrong one, the Navigation doesn't have the favorites to display. This whole new Infotainment System and settings is the worst I've ever seen. Although I despised the mouse tracker in the older Lexus models, at least the system worked. NO Lexus dealer had one for me to demo or did I ever read anything about this system until I owned it. I probably would not have purchased the car had I known. And they seem to be reluctant to fix anything.
Just my opinion.
Thread Starter
7th Gear
Joined: Jun 2023
Posts: 7
Likes: 8
From: ontario
YES!!! If I knew the infotainment was going to be this ****, I would have never purchased the car in the first place. The funny thing when I went by the dealership, almost every rep I spoke with seems to know about the issue with NX model and its ****ty CarPlay system but yet they never mention it. While I had my car checked out, the rep casually says, "yeah its an ongoing issue with NX models and CarPlay, don't know how we can help you"
Intermediate
Joined: Mar 2020
Posts: 437
Likes: 225
From: Canadian Pacific Coast
I don't think it's "all" NX models...
I have issues with my carplay connecting maybe 2% of the time. Usually a restart of the infotainment gets it to connect. Sometimes, I just drive off and it connects shortly after. If I do that, I do notice that when I stop and switch to park, it may briefly disconnect and then reconnect.
Never has my car called me a different name that isn't a stored profile. Sometimes, when I get in with the missus, it might think it's her, especially if she was the last to drive the car; she uses an Android. But it's not a hassle to go into settings and switch it back to me.
I find it very strange that your car will welcome you with random names which aren't profiles you previously set up or show random phones which you did not previously connect.
That's just very very odd
I have issues with my carplay connecting maybe 2% of the time. Usually a restart of the infotainment gets it to connect. Sometimes, I just drive off and it connects shortly after. If I do that, I do notice that when I stop and switch to park, it may briefly disconnect and then reconnect.
Never has my car called me a different name that isn't a stored profile. Sometimes, when I get in with the missus, it might think it's her, especially if she was the last to drive the car; she uses an Android. But it's not a hassle to go into settings and switch it back to me.
I find it very strange that your car will welcome you with random names which aren't profiles you previously set up or show random phones which you did not previously connect.
That's just very very odd
Advanced
Joined: Mar 2023
Posts: 536
Likes: 218
From: Florida
I don't think it's "all" NX models...
I have issues with my carplay connecting maybe 2% of the time. Usually a restart of the infotainment gets it to connect. Sometimes, I just drive off and it connects shortly after. If I do that, I do notice that when I stop and switch to park, it may briefly disconnect and then reconnect.
Never has my car called me a different name that isn't a stored profile. Sometimes, when I get in with the missus, it might think it's her, especially if she was the last to drive the car; she uses an Android. But it's not a hassle to go into settings and switch it back to me.
I find it very strange that your car will welcome you with random names which aren't profiles you previously set up or show random phones which you did not previously connect.
That's just very very odd
I have issues with my carplay connecting maybe 2% of the time. Usually a restart of the infotainment gets it to connect. Sometimes, I just drive off and it connects shortly after. If I do that, I do notice that when I stop and switch to park, it may briefly disconnect and then reconnect.
Never has my car called me a different name that isn't a stored profile. Sometimes, when I get in with the missus, it might think it's her, especially if she was the last to drive the car; she uses an Android. But it's not a hassle to go into settings and switch it back to me.
I find it very strange that your car will welcome you with random names which aren't profiles you previously set up or show random phones which you did not previously connect.
That's just very very odd
I still don't understand why the door has to be locked to reset the system. I would think that if the car was shut down and you exit the vehicle, the next person with a key would be recognized. But it appears to only notice the change if the vehicle is locked. Strange in my opinion.
Rookie
Joined: Apr 2022
Posts: 44
Likes: 21
From: ONT
It is not just Apple CarPlay, Android Auto does the same things. Random disconnect, or never connect. Loss of music for a split second. The main reason I don't love my NX is because of all these software bugs: Android Auto connection issues every now and then, wrong profile loaded every now and then, seat & mirrors not moving to right position every now and then, randomly asking for PIN while I am driving every now and then.
Thread Starter
7th Gear
Joined: Jun 2023
Posts: 7
Likes: 8
From: ontario
It is not just Apple CarPlay, Android Auto does the same things. Random disconnect, or never connect. Loss of music for a split second. The main reason I don't love my NX is because of all these software bugs: Android Auto connection issues every now and then, wrong profile loaded every now and then, seat & mirrors not moving to right position every now and then, randomly asking for PIN while I am driving every now and then.
Trending Topics
Intermediate
Joined: Sep 2022
Posts: 264
Likes: 117
From: FL
Never buy a first year car. Especially one with a completely new infotainment system.
These problems will never be at 100 percent. There is just way too many variables to keep on top of. Hundreds of different models of cell phones. Constant updates with them.
Toyota / Lexus will always be behind the curve
These problems will never be at 100 percent. There is just way too many variables to keep on top of. Hundreds of different models of cell phones. Constant updates with them.
Toyota / Lexus will always be behind the curve
ClubLexus Stories
Celebrating Lexus & Toyota from Around the Globe
8 Tips for Improving Your Hybrid or Plug-in Hybrid's Efficiency!
Michael S. Palmer
10 Best Lexus Models No One Remembers
Joe Kucinski
TRD Off-Road Premium: Best 2026 4Runner, Except This One Thing
Michael S. Palmer
Top 10 Lexus & Toyotas to Drive Before You Die!
Joe Kucinski
Top 10 Lexus/Toyotas With The LEAST 5-Year Depreciation
Joe Kucinski
Lexus LC500 Convertible Auction: A Preview of Rising Values?
Brett Foote
GX 550 vs TX 550: Best 3-Row Luxury Lexus Family Hauler
Michael S. Palmer
9 Best Lexus Models You Can Buy for Half Price (And 1 You Shouldn't!)
Joe Kucinski
2026 Lexus NX Buyer's Guide: Models, Features, Prices & More!
Brett Foote
Pit Crew
Joined: Aug 2015
Posts: 194
Likes: 60
From: Oregon
Newly purchased 2023 NX350h. Wince day one, its been having issues with apple carplay (randomly disconnects, sound glitches, sometimes doesn't even connect at all). Went to the dealership and they said multiple people have reported the same issue, no solution currently. What are your experiences with your NX?
Thread Starter
7th Gear
Joined: Jun 2023
Posts: 7
Likes: 8
From: ontario
Racer
Joined: Mar 2004
Posts: 1,930
Likes: 203
From: Florida
Thread Starter
7th Gear
Joined: Jun 2023
Posts: 7
Likes: 8
From: ontario
Up to you if you want to believe me or not. I'm just pissed that I downed almost 80k on a car with trash infotainment system that the company is well aware of its on-going glitches. Infotainment is one of the basic things in a car. For a company to not get it right and still be okay with it is mind boggling
Driver
Joined: Apr 2019
Posts: 74
Likes: 22
From: Toronto, Ontario
1 keyfob since day 1 and I think because of that my wireless android auto sometimes needs to retry. Whenever I connect using wired, no issues.
Once I get my 2nd keyfob, I will then play with the profile, otherwise it might be a hit and miss.
Hope there will be some OTA soon for bugfix.
Once I get my 2nd keyfob, I will then play with the profile, otherwise it might be a hit and miss.
Hope there will be some OTA soon for bugfix.
Instructor
Joined: Mar 2017
Posts: 856
Likes: 326
From: Illinois
Not when someone else is having the same issue. As several others are too, including my wife and I. We've resolved ourselves to accepting the multiple issues and the tech at our dealer scratching their *** and saying "Duhhhh, I don't know" and keeping the car. But we wished we hadn't bought it. Bluetooth to our phones is so bad that we've bought one of those things that clips to the visor. Also, I think I've read people with 2023's still having issues so that kind of negates the don't buy a first year release argument.
Pit Crew
Joined: Oct 2022
Posts: 110
Likes: 22
From: CA
Not when someone else is having the same issue. As several others are too, including my wife and I. We've resolved ourselves to accepting the multiple issues and the tech at our dealer scratching their *** and saying "Duhhhh, I don't know" and keeping the car. But we wished we hadn't bought it. Bluetooth to our phones is so bad that we've bought one of those things that clips to the visor. Also, I think I've read people with 2023's still having issues so that kind of negates the don't buy a first year release argument.