I dropped off my IS300 at the local Lexus Dealership last week. After dropping $800 bucks on new front wheel bearing/hub, and a transmission flush... I picked up my car on Monday and found these issues:

-Car only vacuumed, not washed
-Someone tampered with my S2K push start button (work was done outside, not inside the car)
-rear car seats have red stains


I don't service my car there often because I do most of my work. I'm sorry but this is ridiculous. I called the service manager but he is gone for the day. What should I ask in return for this poor service?

 

as far as I know, you are given the option to choose whether or not you want a wash or not (for fear of putting swirlmarks). what do you mean by 'tampering'?

let the manager know of this. If he does not sympathize, contact corporate

 

My initial question would be did they document somewhere your concerns when you picked up the car and the damages you have? I hope so as that will strengthen your case. Persoanlly I wont have them was my car for obvious reasons.

I wouldnt recommend a corporate attack. They wouldnt do anything. Start with your advisor, then Service Manager, then Service Director if none of those work go to General Manager of dealer. I have done this and been met very positively. Also if the work was warranty work you could also get a survey, that alone is enough of an "ace in the hole" you can play with management to get your needs met.