How do you contact Lexus zone rep?
Thread Starter
Joined: Mar 2002
Posts: 2,747
Likes: 15
From: East of Philly
How do you contact Lexus zone rep?
Can anyone tell me how I can contact the local Lexus zone/district rep? Where does one find contact info for such a person?
I need to get the white pearl yellowing paint problem resolved - and the dealer isn't satisfying me.
I need to get the white pearl yellowing paint problem resolved - and the dealer isn't satisfying me.
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Originally Posted by engin_ear
Can anyone tell me how I can contact the local Lexus zone/district rep? Where does one find contact info for such a person?
I need to get the white pearl yellowing paint problem resolved - and the dealer isn't satisfying me.
I need to get the white pearl yellowing paint problem resolved - and the dealer isn't satisfying me.
The Lexus Customer Assistance Center
1-800-255-3987, prompt #4
Monday – Friday, 6:00 a.m. – 5:00 p.m., PT.
Fax: 1-310-468-2992
Address:
P.O. Box 2991 – Mail Drop L202
Torrance, CA 90509-2991
Now I did have my GS repainted even though I had 100k miles. There is a TSB for it, they did it as a one time courtesy.
Lexus Champion
Joined: May 2002
Posts: 2,781
Likes: 6
From: Georgia
Only the service manager at the dealer knows who is the DOM( District Op Manager) in your area is. You're in N.J and you may be on district 3or 4 that covered the north eastern part of U.S. They may have about 60 Lexus dealerships in that area and about 5 DOMs to take care of their designated dealers.
I'm in the district 5( South eastern) which has 55 dealers in 8 states. Our DOM alway change every years. DOM only show up at the dealer once a month and service manager will set up all the appointments with the customers that need to talk to DOM in that day, because he traveling a lot from city to city.
I'm in the district 5( South eastern) which has 55 dealers in 8 states. Our DOM alway change every years. DOM only show up at the dealer once a month and service manager will set up all the appointments with the customers that need to talk to DOM in that day, because he traveling a lot from city to city.
Lexus Champion
Joined: May 2002
Posts: 2,781
Likes: 6
From: Georgia
Originally Posted by 1SICKLEX
The yellow on the plastic cladding? I would call Lexus customer serivce then, since you tried to resolve at the dealer.
Now I did have my GS repainted even though I had 100k miles. There is a TSB for it, they did it as a one time courtesy.
Now I did have my GS repainted even though I had 100k miles. There is a TSB for it, they did it as a one time courtesy.
Thread Starter
Joined: Mar 2002
Posts: 2,747
Likes: 15
From: East of Philly
Thanks for the info. My service manager wouldn't do anything unless I could show him the specific TSB. After searching the TSB's, I conclude that there is NO TSB for this specific thing. However, I do consider it a factory defect. My car was under the 100K warranty, and I am on record as having complained about it before the warranty was up. So I'd like to talk to the "DOM" directly to see if I can get anywhere, even if they'll pick up SOME of the cost. Apparently getting access to these people is like trying to meet with a CIA operative.
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