new bumper, huge gaps
Thread Starter
Instructor
Joined: Jan 2014
Posts: 778
Likes: 130
From: texas
new bumper, huge gaps
Took my LS460 to an official Lexus Dealer's collision center for bumper/fender repair hoping for proper results. When picking up, shocked to see huge gaps between the new bumper and car body. SA said probably its due to the aftermarket bumper per the insurance policy.
I've replaced/repaired bumpers several times on my previous cars at Toyota/Lexus dealers and indy shops and this is the first time to see this kind of quality, from an official Lexus Dealer. Regardless the source of parts, I would expect a better QA/QC. Will redo with an OEM bumper.
Lead Lap
Joined: Oct 2012
Posts: 722
Likes: 61
From: Co
The insurance adjuster and the body shop have to get this right. Call the insurance co. now that the body shop pretty much failed you. They will get you taken care of. If you used a credit card protest the charge.
Thread Starter
Instructor
Joined: Jan 2014
Posts: 778
Likes: 130
From: texas
Yes Geico immediately called the Lexus dealer, ordered an OEM bumper. Wasted over $1000 in an attempt to save $200.
I'm just so surprised about the QA/QC of the Lexus collision center. How could they deliver a service/repairment of this level of quality, this is so non-Lexus
I'm just so surprised about the QA/QC of the Lexus collision center. How could they deliver a service/repairment of this level of quality, this is so non-Lexus
Thread Starter
Instructor
Joined: Jan 2014
Posts: 778
Likes: 130
From: texas
Last year I used the WS Lexus collision center and they would insist on OEM parts only. Now it all make sense since OEM parts prevent problems.
This time I picked the NS Lexus since on their website they boasts "winner of the Lexus Certified Collision Center of the Year".
The SA told me that they would try the AM parts first, confirming fitment and then proceed to painting & final assembly.
somehow the fitment problem was not caught in time, causing $1000+ additional cost to the insurance company and waste of time to me.
I wonder maybe the Lexus dealer needs to shoulder some of the re-work cost. Now it seems my insurance company paid the bill immediately.
This time I picked the NS Lexus since on their website they boasts "winner of the Lexus Certified Collision Center of the Year".
The SA told me that they would try the AM parts first, confirming fitment and then proceed to painting & final assembly.
somehow the fitment problem was not caught in time, causing $1000+ additional cost to the insurance company and waste of time to me.
I wonder maybe the Lexus dealer needs to shoulder some of the re-work cost. Now it seems my insurance company paid the bill immediately.
Racer
Joined: May 2010
Posts: 1,472
Likes: 154
From: Kansas
Took my LS460 to an official Lexus Dealer's collision center for bumper/fender repair hoping for proper results. When picking up, shocked to see huge gaps between the new bumper and car body. SA said probably its due to the aftermarket bumper per the insurance policy.
I've replaced/repaired bumpers several times on my previous cars at Toyota/Lexus dealers and indy shops and this is the first time to see this kind of quality, from an official Lexus Dealer. Regardless the source of parts, I would expect a better QA/QC. Will redo with an OEM bumper.
I know there is a clip and one screw that hold that section on. I wonder if they forgot.
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Aug 22, 2016 07:12 AM