Originally Posted by bruceko

My local Lex dealer was charging $150 for each 5k service.
for the first 4 intervals I had it in for warrant work. I asked the sevice write a couple of times what oil they were using since it didn't stat it on the invoice.
The answer was always vague other than 5w30.
One day I had a test drive with a tech so I asked him. They were using bulk Dino oil.
No more oil changes at the dealer

Originally Posted by Silverpaws

Wouldn't you like to believe that a Lexus dealer would maintain certain standards and give the customer the option of whether synthetic or regular oil was being used. Then they would actually perform the service in accordance with the customer's wishes. Sadly, with many dealers, it is all about money and the customer's best interests are a distant second.