I hope you get everything straightened out 
CPO car NOT??????????????WTF
Driver
Joined: Feb 2008
Posts: 192
Likes: 3
From: Massachusetts
Hi all,
I have purchased 3 CPO lexus vehicles in the last 10 years. The CPO from Lexus is a great piece of mind for us.
Manny735, on your case, I would contact the dealer you bought the CPO LS460 in person along with your purchase of sale agreement. I understand that your previous sales consultant is no longer there. As always, ask for sales manager and provide him/her your situation in a professional manner
. I'm sure you'd get what you should.
All Lexus dealers are afraid of not getting their annual ELITE DEALER or REGION BEST awards. This means $$ to them. Their holdback percentage is 4% last I check. With winning the award(s) above....this 4% is now increased. I'm sure "the person" you talk with WOULD blame the sales consultant which was/is fired from the job.
You're in control here Manny735.
Take care
Ned
I have purchased 3 CPO lexus vehicles in the last 10 years. The CPO from Lexus is a great piece of mind for us.
Manny735, on your case, I would contact the dealer you bought the CPO LS460 in person along with your purchase of sale agreement. I understand that your previous sales consultant is no longer there. As always, ask for sales manager and provide him/her your situation in a professional manner
. I'm sure you'd get what you should.All Lexus dealers are afraid of not getting their annual ELITE DEALER or REGION BEST awards. This means $$ to them. Their holdback percentage is 4% last I check. With winning the award(s) above....this 4% is now increased. I'm sure "the person" you talk with WOULD blame the sales consultant which was/is fired from the job.
You're in control here Manny735.
Take care
Ned
Thread Starter
Lead Lap
Joined: Jun 2008
Posts: 441
Likes: 4
From: Vancouver
Just a little update,I got a call from a women from Lexus headquarters,she heard my case and asked me to fax her anything that shows that the car was CPO,I faxed in what i had...havent heard nothing since Monday...should I wait or follow up?
Originally had plan to sell the LS,but have decided that I want to keep it...its been bullet proof for the last year..2 oil changes,new brake pads and a one tire replaced...would be nice to have the extended warranty...will keep everyone posted.
Originally had plan to sell the LS,but have decided that I want to keep it...its been bullet proof for the last year..2 oil changes,new brake pads and a one tire replaced...would be nice to have the extended warranty...will keep everyone posted.
Lexus Champion
Joined: Feb 2011
Posts: 2,404
Likes: 9
From: Florida
Thread Starter
Lead Lap
Joined: Jun 2008
Posts: 441
Likes: 4
From: Vancouver
Sorry for the lack of updates,my son was born a month ago so havent really had any time...Got a call about 2 months ago from Lexus headquarters,after faxing over my proof they were not able to take my side...my salesman was fired and the GM at Tri County Lexus denied my claim...cant bother wasting time on this..lets just hope my LS stays trouble free for another 2 years
Racer
Joined: May 2004
Posts: 1,717
Likes: 89
From: FL
Sorry for the lack of updates,my son was born a month ago so havent really had any time...Got a call about 2 months ago from Lexus headquarters,after faxing over my proof they were not able to take my side...my salesman was fired and the GM at Tri County Lexus denied my claim...cant bother wasting time on this..lets just hope my LS stays trouble free for another 2 years
I am speechless. As I have expressed in other threads, I am not a believer in the CPO process because I've simply seen too many problems and things missed to trust it as more than just an extended warranty in many cases. This said, my view on CPO is irrelevant in your case, and I can't believe that having documentation that proves your car is CPO, the GM denied your claim. It surely says something about them.
I hear you on the lack of time (same boat here), and it's up to you whether to let it go or not, but I imagine it feels difficult to not go after them. It is even more disappointing that Lexus did not do anything. They take the whole "dealerships are independently owned" idea too far... Yes, they are independently owned, but when a dealership behaves unscrupulously, it affects the image of the brand, and corporate should come down on them. I wonder what kind of proof they wanted from you that would have made them do something.
Best of luck with everything.
ClubLexus Stories
Celebrating Lexus & Toyota from Around the Globe
Top 10 Lexus & Toyotas to Drive Before You Die!
Joe Kucinski
Top 10 Lexus/Toyotas With The LEAST 5-Year Depreciation
Joe Kucinski
Lexus LC500 Convertible Auction: A Preview of Rising Values?
Brett Foote
GX 550 vs TX 550: Best 3-Row Luxury Lexus Family Hauler
Michael S. Palmer
9 Best Lexus Models You Can Buy for Half Price (And 1 You Shouldn't!)
Joe Kucinski
2026 Lexus NX Buyer's Guide: Models, Features, Prices & More!
Brett Foote
Top 10 Reasons to Buy a Lexus TX 550h+ (& 3 Reasons to AVOID!)
Michael S. Palmer
Top 10 Lexus & Toyota Models of the 1990s RANKED!
Joe Kucinski
10 Great Toyotas That Could Have Been Lexus Models
Joe Kucinski
Instructor
Joined: Jun 2002
Posts: 810
Likes: 0
From: USA
Sorry for the lack of updates,my son was born a month ago so havent really had any time...Got a call about 2 months ago from Lexus headquarters,after faxing over my proof they were not able to take my side...my salesman was fired and the GM at Tri County Lexus denied my claim...cant bother wasting time on this..lets just hope my LS stays trouble free for another 2 years
Thread
Thread Starter
Forum
Replies
Last Post
GSLEX0586
GS - 3rd Gen (2006-2011)
12
Oct 4, 2010 03:41 PM
buy, card, certification, cpo, dealership, expired, fraud, honoring, lexus, mclublexus, negotiable, one, owned, pre, prices, send
