How does TSB work?
Thread Starter
Lexus Champion
Joined: Jul 2002
Posts: 2,159
Likes: 4
From: Maryland
How does TSB work?
I have 2004 LS430, and been having problem with slow crank. After taking it to dealership, they said I have to replace Fuel Pump ($750 est for part and labor). But I did notice there was recall on Fuel Pump...
http://www.tsbdata.com/tsb/2004-lexu...3l-3uz-fe.html
Technical Service Bulletin Titles for 2004 Lexus LS 430 V8-4.3L (3UZ-FE)
JULY 2004 Recall - Automatic Transmission Replacement
JULY 2004 Recall - Fuel Pump Replacement
I believe this was never done on my car, that's why it's failing now. Even if warranty is over, shouldn't the Dealership cover Recalls if it was never performed??? Am I wrong about this?
http://www.tsbdata.com/tsb/2004-lexu...3l-3uz-fe.html
Technical Service Bulletin Titles for 2004 Lexus LS 430 V8-4.3L (3UZ-FE)
JULY 2004 Recall - Automatic Transmission Replacement
JULY 2004 Recall - Fuel Pump Replacement
I believe this was never done on my car, that's why it's failing now. Even if warranty is over, shouldn't the Dealership cover Recalls if it was never performed??? Am I wrong about this?
Thread Starter
Lexus Champion
Joined: Jul 2002
Posts: 2,159
Likes: 4
From: Maryland
Make : LEXUS Model : LS 430 Year : 2004
Manufacturer : TOYOTA MOTOR NORTH AMERICA, INC.
Service Bulletin Number : 4 Date of Bulletin : JUL 20, 2004
NHTSA Item Number : 10008841
Component : FUEL SYSTEM, GASOLINE: DELIVERY:FUEL PUMP
Summary :
SPECIAL SERVICE CAMPAIGN 4LB - FUEL PUMP REPLACEMENT. THE IMPELLER INSIDE THE FUEL PUMP MAY HAVE BEEN IMPROPERLY MOLDED DUE TO A MANUFACTURING ERROR. *TT
http://www-odi.nhtsa.dot.gov/cars/pr...sb/results.cfm
Manufacturer : TOYOTA MOTOR NORTH AMERICA, INC.
Service Bulletin Number : 4 Date of Bulletin : JUL 20, 2004
NHTSA Item Number : 10008841
Component : FUEL SYSTEM, GASOLINE: DELIVERY:FUEL PUMP
Summary :
SPECIAL SERVICE CAMPAIGN 4LB - FUEL PUMP REPLACEMENT. THE IMPELLER INSIDE THE FUEL PUMP MAY HAVE BEEN IMPROPERLY MOLDED DUE TO A MANUFACTURING ERROR. *TT
http://www-odi.nhtsa.dot.gov/cars/pr...sb/results.cfm
Instructor
Joined: Jan 2006
Posts: 757
Likes: 4
From: WA
I have no idea what the correct answer for this is, but here is my guess.
This should be covered and replaced for free under the TSB providing the work hasn't already been done. The TSB shows it was a defective part and describes the problem. Lexus became aware of the problem and put out a fix for vehicles that suffer the problem. You might now have that problem.
Same thing if this was for the trans TSIB. It was found to be defective and a fix issued.
Let us know what the dealer or Lexus says on this!
This should be covered and replaced for free under the TSB providing the work hasn't already been done. The TSB shows it was a defective part and describes the problem. Lexus became aware of the problem and put out a fix for vehicles that suffer the problem. You might now have that problem.
Same thing if this was for the trans TSIB. It was found to be defective and a fix issued.
Let us know what the dealer or Lexus says on this!
Lexus Champion
Joined: Oct 2007
Posts: 2,489
Likes: 107
From: AZ
Have you dealer search your car's service records on his computer. All your Lexus service records are there. He should be able to quickly determine whether your fuel pump was replaced under the recall. Ask him for a printout. If it hasn't been done, I would think they would honor the recall and do the job.
If you go to Lexus.com and establish myLexus account you can then access your Lexus service files for your car, including previous owner records. You can even edit it and install service you have had done by other people.
If you go to Lexus.com and establish myLexus account you can then access your Lexus service files for your car, including previous owner records. You can even edit it and install service you have had done by other people.
Last edited by jayclapp; Sep 2, 2009 at 08:25 AM. Reason: typo
Lead Lap
Joined: Mar 2006
Posts: 4,189
Likes: 16
From: NY/NJ
I'm not 100% sure, but TSB (Technical Service Bulletins) are not the same as recalls. Recalls are to cover a defect that could cause problems as outlined by the HTSB (or whatever initial they are) and usually cover a particular VIN range, and replacement/fix are free. TSB are known issues that may or may not occur, but the TSB instructs on the specific instructions on how to rectify the problem. TSB repairs are NOT free, unless it still falls under warranty the repair.
The two recalls for transmissions and fuel pump only cover a certain VIN range. My '04 LS430 did not fall into that range, so it's not part of that recall. If my transmission (knock on wood it does not) blows up tomorrow, it's on me and Lexus to try to come to good terms on pricing, but cause the VIN does not fall within the recall range.
Maybe with your vehicle, this is the case. That it did not fall under the defective fuel pump VIN, but your fuel pump just happened to fail and so it's on you. Hopefully if the mileage is low, Lexus can do a discount for you.
The two recalls for transmissions and fuel pump only cover a certain VIN range. My '04 LS430 did not fall into that range, so it's not part of that recall. If my transmission (knock on wood it does not) blows up tomorrow, it's on me and Lexus to try to come to good terms on pricing, but cause the VIN does not fall within the recall range.
Maybe with your vehicle, this is the case. That it did not fall under the defective fuel pump VIN, but your fuel pump just happened to fail and so it's on you. Hopefully if the mileage is low, Lexus can do a discount for you.
Last edited by AlexusAnja; Sep 2, 2009 at 11:42 AM. Reason: falls under warranty
Thread Starter
Lexus Champion
Joined: Jul 2002
Posts: 2,159
Likes: 4
From: Maryland
after more research on the net, found out Recall or TSB (both same) must be covered under warranty period 4yr/50k miles... This sucks... I'm pretty sure the service was never done on my car. Doesn't matter with the vin # issues. I however was able to find the part for lot less and someone I know can install it for free. super easy job coming from him.
Lead Lap
Joined: Mar 2006
Posts: 4,189
Likes: 16
From: NY/NJ
Safety issues
after more research on the net, found out Recall or TSB (both same) must be covered under warranty period 4yr/50k miles... This sucks... I'm pretty sure the service was never done on my car. Doesn't matter with the vin # issues. I however was able to find the part for lot less and someone I know can install it for free. super easy job coming from him.
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Instructor
Joined: Dec 2002
Posts: 1,043
Likes: 31
From: CA
TSB= Technical Service Bulletin. That's all it is, a notice on a new procedure or notice that is not in the service manual.
Some TSBs might be as inane as 5w/20 oil is now approved for service or do this to replace a wiper blade instead of original instructions.
A TSB for a particular repair will say under what conditions the work will be covered by warranty. You need to read the whole TSB.
Some TSBs might be as inane as 5w/20 oil is now approved for service or do this to replace a wiper blade instead of original instructions.
A TSB for a particular repair will say under what conditions the work will be covered by warranty. You need to read the whole TSB.
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TSB's are covered under the normal warranty if it applies otherwise you pay for repair. I'm pretty sure recalls are regardless of vehicle mileage. Recalls are typical for defects in design that exist no matter how many miles are on the vehicle. Example defective component that COULD cause a fire in the engine bay. If even after 100K miles, the piece still exists that could cause a fire, so why would it not be covered?
Your relationship with your dealer also dictates how much they would be willing to do. Never hurts to drop by.
Lexus Test Driver
Joined: Nov 2006
Posts: 1,410
Likes: 1
From: SoCal
I work as a service writer, not for Lexus (I wish I did)
TSB's are usually done to the car if the vehicle is affected by it within the warranty period.
Recalls are done to the car no matter what (expired warranty, salvaged, 2nd owner, etc.)
But, based on your service records, and how bad you complain to consumer affairs. You can have it done under warranty as "goodwill" on their part. If they do not want to pay all, They may be willing to cover parts and or part of labor depending on how much they are willing to help you out.
Each situation is different though, hopefully it gets resolved with no $ out of pocket.
Keep us posted!!
TSB's are usually done to the car if the vehicle is affected by it within the warranty period.
Recalls are done to the car no matter what (expired warranty, salvaged, 2nd owner, etc.)
But, based on your service records, and how bad you complain to consumer affairs. You can have it done under warranty as "goodwill" on their part. If they do not want to pay all, They may be willing to cover parts and or part of labor depending on how much they are willing to help you out.
Each situation is different though, hopefully it gets resolved with no $ out of pocket.
Keep us posted!!
Lead Lap
Joined: Mar 2006
Posts: 4,189
Likes: 16
From: NY/NJ
Recalls by government are different than "service campaigns." The sludge issue with the RX300 extending to 8 years/100K or something like that was a "service campaign" that had a limit, not a gov't recall because it posed no hazard. A recall, like I said before, is basically for a safety issue that isn't just going to disappear or not happen because the car has x-miles or y-years.
Anyway, your fuel pump issue is probably not covered because of VIN, so it's all "goodwill" battle now.
Anyway, your fuel pump issue is probably not covered because of VIN, so it's all "goodwill" battle now.
Thread Starter
Lexus Champion
Joined: Jul 2002
Posts: 2,159
Likes: 4
From: Maryland
Recalls by government are different than "service campaigns." The sludge issue with the RX300 extending to 8 years/100K or something like that was a "service campaign" that had a limit, not a gov't recall because it posed no hazard. A recall, like I said before, is basically for a safety issue that isn't just going to disappear or not happen because the car has x-miles or y-years.
Anyway, your fuel pump issue is probably not covered because of VIN, so it's all "goodwill" battle now.
Anyway, your fuel pump issue is probably not covered because of VIN, so it's all "goodwill" battle now.
Instructor
Joined: Dec 2002
Posts: 1,043
Likes: 31
From: CA
I have no idea why so many people are making generalizations in order to make a bad guy out of someone.
Each individual TSB and recall is different. Read the actual specific TSB and it will specifically say what circumstances the work is covered.
Each individual TSB and recall is different. Read the actual specific TSB and it will specifically say what circumstances the work is covered.
Lead Lap
Joined: Mar 2006
Posts: 4,189
Likes: 16
From: NY/NJ
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