Problem with the dealership
Thread Starter
Lexus Test Driver
Joined: Jul 2008
Posts: 1,269
Likes: 2
From: Philly, Yes Philly is a state!!
Problem with the dealership
Ok so look i got the extended warranty on my car and the stupid back subwoofer keeps blowing. 
I mean litereally this is the 3rd time. Not only is this pissing me off but now the dealer is pissin me off too. 
They are clearly stating that i have to come to them to get it fixed. The problem isnt that i live in Philly and they're in jersey but everytime i try to make an appointment, they're ALWAYS booked for some reason. I even scheduled a day off last week for this week so i could go there and when i call (today) monday morning they say that they're booked until next friday!!!!!!! WTF!!!!! I even politely asked can i get the work done and get reembursed. They damn near laughed in my face. Ok so i'm really pissed now. Question is do you guys think i should keep waiting and try to schedule this appointment or just get the speaker replaced on my own with an aftermarket woofer with a higher watt rating?
I mean litereally this is the 3rd time. Not only is this pissing me off but now the dealer is pissin me off too. They are clearly stating that i have to come to them to get it fixed. The problem isnt that i live in Philly and they're in jersey but everytime i try to make an appointment, they're ALWAYS booked for some reason. I even scheduled a day off last week for this week so i could go there and when i call (today) monday morning they say that they're booked until next friday!!!!!!! WTF!!!!! I even politely asked can i get the work done and get reembursed. They damn near laughed in my face. Ok so i'm really pissed now. Question is do you guys think i should keep waiting and try to schedule this appointment or just get the speaker replaced on my own with an aftermarket woofer with a higher watt rating?
Driver School Candidate
Joined: May 2008
Posts: 35
Likes: 0
From: NJ
Is the dealership Cherry Hill Lexus?
If so, I would be very surprised. My wife has had her RX300 serviced at this dealership and they treated her like gold (they even offered her freshly baked chocolate chip cookies).
If so, I would be very surprised. My wife has had her RX300 serviced at this dealership and they treated her like gold (they even offered her freshly baked chocolate chip cookies).
i would just schedule ahead of time a date for ur car to get worked on... and when ur there.. mention the lemon law with ur subwoofer lol.. that might scare them a lil.. i dunno if its valid in this situation but it'll get them thinking... i would call another Lexus dealer also b4 you do this and check to see if you can have the work done with them instead.
Driver School Candidate
Joined: May 2008
Posts: 35
Likes: 0
From: NJ
I purchased 2 cars from Autolenders. As they have their own service facility, and a 90 day bumper-to-bumper warranty is included when you purchase their vehicles, it's understandable that they would want you to have them service your vehicle. I just don't understand why you're having difficulties in getting an appointment. Perhaps you can have someone else (spouse, friend) call and make the appointment for you (since they already know your voice). Just a suggestion!
Lead Lap
Joined: Mar 2006
Posts: 4,189
Likes: 16
From: NY/NJ
Autolenders
oh, why are most used car places just so scummy?????
Thread Starter
Lexus Test Driver
Joined: Jul 2008
Posts: 1,269
Likes: 2
From: Philly, Yes Philly is a state!!
Dont get me wrong it was a good experience except for the price haggling but all i'm sayin is they're service dept is ALWAYS booked!! I tried to make an appt 3 times and each time "sorry sir we're booked clear thru next week".
Just a lil pissed that i cant get in to get my car serviced. Not that they even care that i live in another state......
Just a lil pissed that i cant get in to get my car serviced. Not that they even care that i live in another state......
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Lead Lap
Joined: Mar 2006
Posts: 4,189
Likes: 16
From: NY/NJ
Service and maintenance
Dont get me wrong it was a good experience except for the price haggling but all i'm sayin is they're service dept is ALWAYS booked!! I tried to make an appt 3 times and each time "sorry sir we're booked clear thru next week".
Just a lil pissed that i cant get in to get my car serviced. Not that they even care that i live in another state......
Just a lil pissed that i cant get in to get my car serviced. Not that they even care that i live in another state......
60k maintenance that you pay - "Oh hello Mr. Smith, 60K maintenance, no problem, we have an opening tomorrow morning, just bring it right in."
That's the way I look at it...
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Rookie
Joined: Sep 2008
Posts: 67
Likes: 0
From: IL
Doesn't sound like a Lexus store to me. If it is, I'd call Lexus to complain, or even just call and ask for the GM to get involved if you have tried the Service Manager and have not gotten anywhere as of yet..
Thread Starter
Lexus Test Driver
Joined: Jul 2008
Posts: 1,269
Likes: 2
From: Philly, Yes Philly is a state!!
Lead Lap
Joined: Mar 2006
Posts: 4,189
Likes: 16
From: NY/NJ
Autolenders
Sad to hear this news as this place was one of the places I was actively working with and pursueing a vehicle with, but if this is the kind of "after" service, then no thank you.
