Rx450h cpo - warranty
#1
Rx450h cpo - warranty
Hi, I purchased a cpo rx450h 2010 w. 32k early January of 2014 from Rallye lexus in NY. The car now has 40091 and has not been in any accidents by me and none by previous owner from what the car fax shows.
Last month I was pulling out my driveway and realized a clunk sound and found transmission fluid all across my driveway. The car was towed to the nearest Lexus (lexis of queens) and found that my axle has disconnected from the crankcase? To make it quick Warranty repaired the issue as the the techs could not figure out how it has happened since there were no signs of impact or damage. about a month later I notice accumulation of water in my drivers side headlight. Again I went to Lexus of queens and they notified me that this is not covered under warranty, but the mechanic/service rep had a concern. He informed me that it seems the headlight was tampered with or repaired previously. There was a sign of epoxy used in various areas of the headlight and I was REALLY surprised this passed through the eyes of my original Lexus dealer as this was not told to me before the car was sold.
I called Rallye and was informed by my sales person from Rallye to drive it back to their location to inspect further. I had Lexus of queens put everything back and made my appt. got there to Rallye and mechanic had a look and reported the same concern that the headlights were indeed tampered with/repaired at one point, but this time they pretty much had the look it was my fault and blamed me this was his words in quote "because you had an aftermarket brush bar installed along with a hid fog light that it could have been you who damaged it" and walked away. They pretty much left me dry with no explanation and my salesmen didn't even know what to say. He asked me to wait at the waiting area as hell talk to the manager. After 30-40 mins passed noone came back, I did see that they left my car at the front entrance, not at valet pickup and told a random lady "I was told to give you this" which were my keys. All service advisors I spoke with somehow vanished and even the service team tried calling and couldn't find them. I got the hint and of course left, I called Lexus corporate and a service rep stated a member will contact me back in 2 business days.
I am of course a bit frustrated and at a lost of words. All I did was contact corporate for now, are there any other steps I should take?
Last month I was pulling out my driveway and realized a clunk sound and found transmission fluid all across my driveway. The car was towed to the nearest Lexus (lexis of queens) and found that my axle has disconnected from the crankcase? To make it quick Warranty repaired the issue as the the techs could not figure out how it has happened since there were no signs of impact or damage. about a month later I notice accumulation of water in my drivers side headlight. Again I went to Lexus of queens and they notified me that this is not covered under warranty, but the mechanic/service rep had a concern. He informed me that it seems the headlight was tampered with or repaired previously. There was a sign of epoxy used in various areas of the headlight and I was REALLY surprised this passed through the eyes of my original Lexus dealer as this was not told to me before the car was sold.
I called Rallye and was informed by my sales person from Rallye to drive it back to their location to inspect further. I had Lexus of queens put everything back and made my appt. got there to Rallye and mechanic had a look and reported the same concern that the headlights were indeed tampered with/repaired at one point, but this time they pretty much had the look it was my fault and blamed me this was his words in quote "because you had an aftermarket brush bar installed along with a hid fog light that it could have been you who damaged it" and walked away. They pretty much left me dry with no explanation and my salesmen didn't even know what to say. He asked me to wait at the waiting area as hell talk to the manager. After 30-40 mins passed noone came back, I did see that they left my car at the front entrance, not at valet pickup and told a random lady "I was told to give you this" which were my keys. All service advisors I spoke with somehow vanished and even the service team tried calling and couldn't find them. I got the hint and of course left, I called Lexus corporate and a service rep stated a member will contact me back in 2 business days.
I am of course a bit frustrated and at a lost of words. All I did was contact corporate for now, are there any other steps I should take?
#2
Lexus Customer Service
Mike, we're sorry to hear about the poor experience you had with Rallye Lexus. Our representative will be in contact with you soon to discuss what we will be able to do to assist you in regards to the experience you had.
We cannot offer any solutions or suggestions at this time, as our representative needs to speak with the dealership as well. We apologize for the inconvenience.
We cannot offer any solutions or suggestions at this time, as our representative needs to speak with the dealership as well. We apologize for the inconvenience.
#3
Mike, we're sorry to hear about the poor experience you had with Rallye Lexus. Our representative will be in contact with you soon to discuss what we will be able to do to assist you in regards to the experience you had.
We cannot offer any solutions or suggestions at this time, as our representative needs to speak with the dealership as well. We apologize for the inconvenience.
We cannot offer any solutions or suggestions at this time, as our representative needs to speak with the dealership as well. We apologize for the inconvenience.
#5
Lexus Test Driver
Wheather you want to do this or not, the quick fix is to drill a tiny holes underneath the headlamp. It should take care of the problem. A lot of time dealers may not even know of damages/ repairs by previous owners thats why it is important to independently inspect the car prior!
#6
Pole Position
iTrader: (1)
Wheather you want to do this or not, the quick fix is to drill a tiny holes underneath the headlamp. It should take care of the problem. A lot of time dealers may not even know of damages/ repairs by previous owners thats why it is important to independently inspect the car prior!
I'm thinking, I would personally feel much more comfortable having a Lexus dealer inspect the vehicle since their 'sharp eyes' can (should) quickly spot anomalies since they should know what a 'normal' un-tampered car should look like.
To the OP, I'm happy you got some resolution with this issue.
#7
Lexus Test Driver
Though I agree with you about getting the car inspected......
I'm thinking, I would personally feel much more comfortable having a Lexus dealer inspect the vehicle since their 'sharp eyes' can (should) quickly spot anomalies since they should know what a 'normal' un-tampered car should look like.
To the OP, I'm happy you got some resolution with this issue.
I'm thinking, I would personally feel much more comfortable having a Lexus dealer inspect the vehicle since their 'sharp eyes' can (should) quickly spot anomalies since they should know what a 'normal' un-tampered car should look like.
To the OP, I'm happy you got some resolution with this issue.
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#10
Yes, the cars headlight was previously tampered with. It seems a repair was made by using epoxy which was smothered all around the back and top areas of the headlight under the weather strips.
The light is being covered this week so I definitely will not touch/modify the existing headlight since this will void it.
i guess it's a lesson learned, next time buy new and avoid all possible lease returns (most cpo's) since I've read enough horror stories with what individuals do or neglect to do to the vehicles.
The light is being covered this week so I definitely will not touch/modify the existing headlight since this will void it.
i guess it's a lesson learned, next time buy new and avoid all possible lease returns (most cpo's) since I've read enough horror stories with what individuals do or neglect to do to the vehicles.
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