The top USB port in my console doesn’t work. Any suggestions on where to start and what to look for?

 

My first thought is to double check the cable you are using. If that is good, I'd check the fuse box. I had my cigarette lighter port in my IS F blow a fuse before.

 

I'd get it fixed under warranty.

Do you have something plugged into the bottom USB? Only one USB works with the radio at a time.

 

no I don’t. I’ll have to see if it’s still under warranty.

 

It's probably the port in the console that went bad and may need replacing. Had this happen to a previous IS and have heard its relatively common. I

 

Assuming it's an IS 500 you will be under warranty. Lexus is 4 years bumper to bumper 👍

 

This happened to a few people including me. https://www.clublexus.com/forums/is-...ion-issue.html

Happened right as i got my iphone 15 so figured it was something with the move to USB-C and never did anything about it. Maybe should ask next time I'm at the dealer but given it happened to others i havn't bothered yet.

 

The top usb port doesn’t charge for me as well. Tried swapping out a different cable with the Lexus cable and Logi cable. Issue follows top port but not the bottom port.

dealership said it’s a known issue. The IS and ES have this issue and top port is not compatible with UsB C port they said.

I have issue with charging my iPhone 15 pro max only on top port tho.

Dealership said it will be covered under warranty. Let’s see.

 

I have the same issue. From the research I've done there doesn't seem to be a solution either.

 

The weird thing is that dealership said they can claim warranty for me ONCE for this top USB port issue. Sounds like after replacing it once they will refuse to fix it again if the issue comes back.

I thought the car comes with 4 years bumper to bumper warranty.

I’m an electrical engineer and this is very frustrating the fact that they admit this is a Lexus design issue but don’t want to fix it later even though it’s under warranty.

Did anyone else get the same response from the dealership?

I don’t get it. It’s not even their call to say deny warranty. It should be Lexus America corporate not the dealership.

 

I seem to recall one of mine didn't work right after I bought the car and since the other one did, I didn't dig into it that much .

 

My top port has worked fine the whole time. I had to replace the cable I had plugged into it, since it was getting bent and over time wore out. I am on my second IS of this latest refresh and have not had issues. I'd be making a racket at the dealer if I did.

 

What phone do you have though?

 

Guess I should revisit my ports to make sure they both work before the warranty expires.

 

iPhone 15 pro max. Also a iPhone 15 pro that has the same issue.