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Head damage caused by Inform update
Thread Starter
5th Gear
Joined: May 2022
Posts: 5
Likes: 1
From: Ca
"Infotainment System" crash caused by Inform update
Has anyone else had this issue? If so, what were you able to do to fix the problem? What did Lexus do to help?
Rick
Rick
Last edited by Kumler; May 3, 2022 at 05:41 AM. Reason: Misunderstanding
Moderator
Joined: Apr 2017
Posts: 3,069
Likes: 978
From: Indiana
What is an inform update, and what kind of head damage? Is it on one bank or two?
The head functions mechanically. The timing is tied to gears, and engine oil pressure helps it all move and sing. It’s very hard to imagine a software update hurting your heads, but there are smarter people on this forum than me.
The head functions mechanically. The timing is tied to gears, and engine oil pressure helps it all move and sing. It’s very hard to imagine a software update hurting your heads, but there are smarter people on this forum than me.
Thread Starter
5th Gear
Joined: May 2022
Posts: 5
Likes: 1
From: Ca
Sorry, I guess it should be titled "infotainment System Crash"
[QUOTE=Kumler;11280273]Has anyone else had this issue? If so, what were you able to do to fix the problem? What did Lexus do to help?
I saw it called several things and "Head Damage " was the most common. I failed to realize it would be mistaken for the engine head. The inform software is what is used to run the Map, Media, wifi and Phone. I believe they are talking about the Hard drive head which runs those systems.
Rick
I saw it called several things and "Head Damage " was the most common. I failed to realize it would be mistaken for the engine head. The inform software is what is used to run the Map, Media, wifi and Phone. I believe they are talking about the Hard drive head which runs those systems.
Rick
Rookie
Joined: May 2017
Posts: 44
Likes: 48
From: IL
[QUOTE=Kumler;11280803]
What year is your car and did you attempt to update yourself? If so I'd say you're on your own.
Has anyone else had this issue? If so, what were you able to do to fix the problem? What did Lexus do to help?
I saw it called several things and "Head Damage " was the most common. I failed to realize it would be mistaken for the engine head. The inform software is what is used to run the Map, Media, wifi and Phone. I believe they are talking about the Hard drive head which runs those systems.
Rick
I saw it called several things and "Head Damage " was the most common. I failed to realize it would be mistaken for the engine head. The inform software is what is used to run the Map, Media, wifi and Phone. I believe they are talking about the Hard drive head which runs those systems.
Rick
Rookie
Joined: May 2011
Posts: 37
Likes: 21
From: CA
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Thread Starter
5th Gear
Joined: May 2022
Posts: 5
Likes: 1
From: Ca
Inform data update took out the head unit that controls the map, wifi, phone and medi
This was a wifi update requested by "Inform" when update was completed it just keeps turning on and off again. Never rebooting
Moderator
Joined: Nov 2016
Posts: 9,612
Likes: 4,800
From: GA
This seems like an issue with the head unit. What year and model do you have? Maybe a little more about what you have tried would also help us to narrow down the problem.
I would also add that, to prevent further confusion, OP is referring to "Enform" which is the remote services software in these cars.
I would also add that, to prevent further confusion, OP is referring to "Enform" which is the remote services software in these cars.
Last edited by arentz07; May 4, 2022 at 07:22 AM.
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