IS - 3rd Gen (2014-present) Discussion about the 2014+ model IS models

First complimentary service

Old 11-13-18, 06:07 AM
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lychee416
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Default First complimentary service

Hello, does the dealer help you change oil in the first complimentary service and will they rotate your tires?
Old 11-13-18, 06:44 AM
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Complimentary First Scheduled Maintenance Service: Six Months or 5,000 Miles Lexus provides your first scheduled maintenance service at no charge. The service is performed at six months or 5,000 miles, whichever occurs first. To obtain this service, contact your Lexus dealership. Your complimentary service will include these items: • Inspect and adjust all fluid levels • Program Lexus Personalized Settings, if requested • Reset maintenance reminder light • Rotate tires • Visually inspect brake pads, calipers and rotors • Inspect wiper blades • Check installation of driver’s floor mat • Road-test vehicle

Looks like a no on oil change and yes on rotating tires. However, if you are driving a F sport, they have staggered wheel and thus wouldn't be rotated.
Old 11-13-18, 10:46 AM
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That sucks. No oil change sucks.
Old 11-13-18, 11:12 AM
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Originally Posted by lychee416
That sucks. No oil change sucks.
You can ask for one. In fact, you should, if you feel you need it. That being said, the synthetic oil we use can last till 10,000 no problem unless you're driving in a harsh environment (i.e. dusty/dry).
Old 11-13-18, 11:45 AM
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Sybaritic
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Since you're a fellow Ontarian, there are two free services for Canadian models. First one if it's a new car is an "inspection and test drive" to make sure everything is good at 1,600km, and also a customer touchpoint so they can keep building the business relationship with you. The second free service is the 8,000km service which will include the free oil change.

These are luxury cars and service isn't cheap. The oil changes are typically $135 at most dealers in Ontario, and our cars need new front brakes every 40-50,000km.
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Old 11-13-18, 12:46 PM
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Originally Posted by Sybaritic
Since you're a fellow Ontarian, there are two free services for Canadian models. First one if it's a new car is an "inspection and test drive" to make sure everything is good at 1,600km, and also a customer touchpoint so they can keep building the business relationship with you. The second free service is the 8,000km service which will include the free oil change.

These are luxury cars and service isn't cheap. The oil changes are typically $135 at most dealers in Ontario, and our cars need new front brakes every 40-50,000km.
Thanks for letting me know. I am close to 7,000 km, so will they let me book an appointment before 8000km to change engine oil?
Old 11-13-18, 03:05 PM
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Originally Posted by lychee416
Thanks for letting me know. I am close to 7,000 km, so will they let me book an appointment before 8000km to change engine oil?
For sure they will. Book it.
Old 11-16-18, 07:33 AM
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I got into a heated argument with a service representative at Erin park Lexus where I purchased my is 300 AWD. The lady said it is not advised to get the oil change at 8,000 km, but the service schedule says it should be done at 16,000 km or 6 months whichever first for the oil change. I thought full synthetic oil is only good for 8000km. I feel more comfortable with getting the oil change at 7500.
Old 11-16-18, 07:36 AM
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That's wrong it should've every 4 months or 8,000km. It's so funny, when these dealers have to give something it's always with caution but when it comes to them selling work it needs to be done now, lol.
Old 11-16-18, 07:40 AM
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Originally Posted by Sybaritic
That's wrong it should've every 4 months or 8,000km. It's so funny, when these dealers have to give something it's always with caution but when it comes to them selling work it needs to be done now, lol.
The lady told me to check the service schedule in my manual. I even called Lexus canada. There is nothing I can do. Maybe call another dealership? The lady at Lexus Canada says the 2016 and up models require oil changes at higher mileage. I told her the oils don't last that long.
Old 11-16-18, 07:56 AM
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^ Hmm... interesting. I only have 610 miles since I bought the car this past June - it's essentially be garaged most of the time, with short trips here and there. Guess I won't be needing an oil change in a long time lol
Old 11-16-18, 08:17 AM
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Originally Posted by lychee416
The lady told me to check the service schedule in my manual. I even called Lexus canada. There is nothing I can do. Maybe call another dealership? The lady at Lexus Canada says the 2016 and up models require oil changes at higher mileage. I told her the oils don't last that long.
the service schedule did mention oil change every 10k miles or a year nowadays for full synthethic. Some oil like mobil1 even offer oil that supposedly last 15k miles..

Now most of us arent use to following that number, I say, if you arent comfortable and they arent willing to give that to you, just spend a couple bucks get your oil change elsewhere and avoid a drama, heated argument and needless worry
Old 11-16-18, 10:06 AM
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If it's free, the dealer doesn't have to do it until you're around what the manufacturer calls for. Which is 10k.

No need to yell at someone for that. They're just doing their jobs. They don't see these as unicorn cars as some owners might. If you want an oil change sooner, that's fine, but just DIY if you're that concerned.

Honestly there's nothing wrong with waiting until 10k. Lexus engineers know what they're doing when they made the requirements. Modern oil with good filtration can go long. Longer than 10k. Rest assured there's a buffer built into the 10k requirement. They would not make 10k the hard limit. You can probably go 15 even.

Personally I think 7.5k changes is the sweet spot. Just peace of mind. Plus I drive very hard.

If you're that fanatical, stop going to the dealer and learn to DIY.
Old 11-16-18, 10:37 AM
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Originally Posted by Sybaritic
That's wrong it should've every 4 months or 8,000km. It's so funny, when these dealers have to give something it's always with caution but when it comes to them selling work it needs to be done now, lol.
8,000 km? The Lexus Canada maintenance schedule is every 16,000 km for oil change ("Service #2"). The 8,000 km service ("Service #1) is just an inspection of oil level, and other things. Just check your maintenance schedule online and go by that...
Old 11-16-18, 11:39 AM
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Originally Posted by Burrcold
8,000 km? The Lexus Canada maintenance schedule is every 16,000 km for oil change ("Service #2"). The 8,000 km service ("Service #1) is just an inspection of oil level, and other things. Just check your maintenance schedule online and go by that...
Hi! It sounds like Lexus changed this for the newer IS models since you and the OP are saying it's 16K, in which case I will stand corrected. It's 8K for my 2014, so now I feel even better doing it myself.

For the OP, just take the car to change the oil, and then go back to them at 16K for the complimentary service. It's very easy to do if you have some hands in experience. If you don't, just take it to any good shop or a Toyota dealer to get it done and just pay it.

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