Remove NAV screen coating

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Oct 16, 2017 | 12:29 PM

merkin

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From: WI

Remove NAV screen coating

First post here.
Makeup removing wipes can remove all the coating in 15 minutes.
Now need to fix the condensating driver side headlight and interior plastic scratches...

Coming from Audi and BMW, the IS is a good compromise between driving and reliability.

Oct 16, 2017 | 01:23 PM

MrJamison

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From: TN

Before everyone starts to try this, make sure you're out of warranty. If you're still within warranty, Lexus will replace the screen cover within the 4yr/50k mile warranty.

Oct 16, 2017 | 02:00 PM

specONE

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This can be covered under Warranty, There is TSB (technical service Bulletin) about this issue
Also the condensation in headlamp as well, there is TSB about it.
Search the forums about these two, its been talked about many times.

if vehicle is still within warranty, I'd bring it to dealership to see if they can take car of both of those for you.

Oct 16, 2017 | 02:02 PM

MrJamison

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Quote:

Originally Posted by specONE

Keep in mind that a TSB doesn't mean that it's covered. Vehicle still has to be within 4yr/50k miles range.

Oct 16, 2017 | 06:36 PM

merkin

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From: WI

I bought it with 54k so I'll be doing my own work. Nothing new coming from VW/Audi ownership.

Oct 26, 2017 | 12:33 PM

xsrhaym

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From: Texas

For those who are no longer under warranty: I was getting some PDR done and the collision center wiped off some of the coating on my display. Being the lucky person that I am, the warranty of my car ran out while it was at the collision center. Called my Lexus dealer and they said it'll cost about $314 to fix. So we contacted the collision center and they said there was nothing they could do but they recommended talking to our Lexus dealer about the Goodwill Warranty Program. A week later, took my car in for a state inspection and I mentioned my NAV screen coating was coming off and that I was no longer under warranty. I asked my service advisor about the Goodwill Program, he explained it to me, and so I asked if we could do that. He agreed and they filed a claim to Lexus. While I was waiting, he came up and notified me that the claim was approved and they'd fix it free of charge. Took less than 45 minutes.

Aug 15, 2018 | 09:07 AM

atr39

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From: British Columbia

When I purchase my IS350 it had a scratch right in the middle so I took it to the dealership and they charged me $180 CAD to get the screen replaced. I think that's a reasonable price to avoid the hassle of looking at small marks on the screen every time I drive (I'm very detail oriented haha).