DiscountTireDirect.com Negative Experience
#1
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Thread Starter
DiscountTireDirect.com Negative Experience
I recently had a bad experience with DiscountTireDirect.com. I was ready to place my order using the same tires that I've been using for years and I received a phone call telling me that they would not sell me the tires. I asked why not and they told me that the load bearing index or something wasn't sufficient. They then recommended a tire much too large for my wheel. I took my business to tirerack.com that had no problem with my specific tire sizes.
Anyhow, has anyone experienced this from DiscountTireDirect? When did they change their policy?
Anyhow, has anyone experienced this from DiscountTireDirect? When did they change their policy?
#2
Driver School Candidate
I recently had a bad experience with DiscountTireDirect.com. I was ready to place my order using the same tires that I've been using for years and I received a phone call telling me that they would not sell me the tires. I asked why not and they told me that the load bearing index or something wasn't sufficient. They then recommended a tire much too large for my wheel. I took my business to tirerack.com that had no problem with my specific tire sizes.
Anyhow, has anyone experienced this from DiscountTireDirect? When did they change their policy?
Anyhow, has anyone experienced this from DiscountTireDirect? When did they change their policy?
#4
I haven't had a bad experience with them but I've always used their eBay site. I've purchased a set of tires a year ago and a set of rims just a few weeks ago. They only thing they contact me for was to confirm my address since I live in a newly developed area. Maybe the experience is a bit different on eBay vs. their website?
#5
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Thread Starter
I haven't had a bad experience with them but I've always used their eBay site. I've purchased a set of tires a year ago and a set of rims just a few weeks ago. They only thing they contact me for was to confirm my address since I live in a newly developed area. Maybe the experience is a bit different on eBay vs. their website?
#6
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Thread Starter
another reason for this post is that they got really nervous and apologetic about me posting about the whole experience and wanted to talk to me in-depth about my problem with the company before writing here on the club lexus forum. damage was already done and so here i am, posting about the experience.
#7
I've done business with both. I do like tirerack more than discount tire. Mainly because the staff at tirerack is awesome and very friendly.
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#9
live.love.laugh.lexus
iTrader: (42)
lame, but doesnt sound all that bad. They're playing it safe. They may have got into serious legal issues with customers or insurance companies selling tires with mismatch load bearing indices. who knows. In all honesty, I believe they would have sold you the tires if you pushed for it. They would probably make you sign a waiver or something stating that you understand about the load bearing index mismatch and they cant be held liable yada yada yada
#10
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Thread Starter
lame, but doesnt sound all that bad. They're playing it safe. They may have got into serious legal issues with customers or insurance companies selling tires with mismatch load bearing indices. who knows. In all honesty, I believe they would have sold you the tires if you pushed for it. They would probably make you sign a waiver or something stating that you understand about the load bearing index mismatch and they cant be held liable yada yada yada
#11
Driver School Candidate
Join Date: Aug 2017
Location: NY
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Never had a problem with discount tire direct. Always either brought from them or off ebay, going solely off of tire specs. Didn't tell them what car I was actually putting them on(if my tire blows out and wrecks my car, I'm not gonna blame the tire vendor). Tire rack has always been alittle expensive for me, and they charge tax/shipping so the tires end up being marginally cheaper than off my dealer or mechanic. DTD offers free shipping and majority of the time no tax if the tires come from another state.
Cooper is one of the better budget brands and tirerack doesn't carry them. I'm not putting crappy Fuzions on my car.
Cooper is one of the better budget brands and tirerack doesn't carry them. I'm not putting crappy Fuzions on my car.
#12
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Thread Starter
Never had a problem with discount tire direct. Always either brought from them or off ebay, going solely off of tire specs. Didn't tell them what car I was actually putting them on(if my tire blows out and wrecks my car, I'm not gonna blame the tire vendor). Tire rack has always been alittle expensive for me, and they charge tax/shipping so the tires end up being marginally cheaper than off my dealer or mechanic. DTD offers free shipping and majority of the time no tax if the tires come from another state.
Cooper is one of the better budget brands and tirerack doesn't carry them. I'm not putting crappy Fuzions on my car.
Cooper is one of the better budget brands and tirerack doesn't carry them. I'm not putting crappy Fuzions on my car.
#14
The only issue I have ran into with Discount Tire is when a big name tire installer in my town refused to install their tires. They would only deal with Tire Rack so this led me to believe they had some kind of deal with Tire Rack. Kinda strange but I moved on and took my business elsewhere.
#15
The last 4 or 5 sets of tires I bought all came from Discount Tire and they have always been great to deal with. I mentioned this issue to the local manager and he says that it is company policy to assure that the tires are safe for the intended vehicle. The load rating is one of the critical items they check. If they sell you the wrong size tire and you have an accident because of a tire problem then they are at least partially responsible.
Steve
Steve