Navigation Screen Damage
Thread Starter
Lexus Test Driver
Joined: Oct 2007
Posts: 1,148
Likes: 1
From: NY
Navigation Screen Damage
Anyone have a navigation screen go kaput?
Mine still works, but there's a large blotchy circle on the screen now, as if it 'popped'.
No damage to the surface, but oil like marks taking up about 1/4 of the screen, the lower right corner.
My apologies as I forgot to take a picture, but will need to post one.
Please advise if anyone's experienced this before, if a known issue and if any service bulletins on same.
Also, does this sound like something that must be resolved before lease return?
Thank you very much!
Mine still works, but there's a large blotchy circle on the screen now, as if it 'popped'.
No damage to the surface, but oil like marks taking up about 1/4 of the screen, the lower right corner.
My apologies as I forgot to take a picture, but will need to post one.
Please advise if anyone's experienced this before, if a known issue and if any service bulletins on same.
Also, does this sound like something that must be resolved before lease return?
Thank you very much!
Driver School Candidate
Joined: Jan 2016
Posts: 16
Likes: 0
From: TX
I had the same problem when I first purchased my Lexus. I accidentally sprayed glass cleaner onto the screen 
which produced that mark on my screen but it was spread out all over for mine. I took it in to the dealer with a brief prior explanation of what had happened. They replaced it for me no questions asked
which produced that mark on my screen but it was spread out all over for mine. I took it in to the dealer with a brief prior explanation of what had happened. They replaced it for me no questions asked
Driver
Joined: Sep 2015
Posts: 108
Likes: 2
From: Ohio
MULTIDISPLAY - CUSTOMER STATES NAV SCREEN FINISH DETERIORATING - SOP HERE L - SB - 0002 - 16 - FOUND BULLETIN REGARDING CONCERN FINISH DETERIORATING - REPLACED MULTI DISPLAY SCREEN COVER. PER BULLETIN L - SB - 0002 - 16
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Instructor
Joined: Jan 2015
Posts: 785
Likes: 37
From: CA
yeah, that looks like the same condition my NX had. It's not due to using a "normal" cleaner, it's a defect. It could happen with just some water and a microfiber cloth if it happens to be a defective coating.
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Driver School Candidate
Joined: Feb 2016
Posts: 44
Likes: 1
From: florida
This has also happened to me. Took it to dealer they say it's not covered under my Certified Pre-Owned Warranty because it doesn't cover "appearance". Is this really the case? Anything else I can do?