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Turn bluetooth off on phone
Turn power on in car
Reset personal data in nav unit: Menu > Setup > General
After the personal data reset turn bluetooth on the phone back on and try to pair again
Delete the Lexus IS entry from the bluetooth section on the phone if it still doesn't connect
Note: May need to reboot phone to get it to delete fully
Try to pair phone again
Note: If Lexus IS doesn't show in phone bluetooth list:
On the car navigation system go to: Menu > Setup > Bluetooth > Add, on the phone turn bluetooth off and back on, Lexus IS should now show in list and you should be able to pair.
I have iPhone 5s which is up to date with iOS 9.0.2. It has been paired with my ES 350 but I can't accept calls. I can make calls but not accept. Any suggestions? I went to the Apple store and they couldn't help. They said call Lexus.