Got gypped by Sewell Lexus (resolved)
Thread Starter
Driver
Joined: Jul 2013
Posts: 154
Likes: 4
From: Chaos
Got gypped by Sewell Lexus (resolved)
So two weeks ago I bought my first Lexus from Sewell lexus. Its a 2006 350. On the sticker for the car (Ill upload scans of it later, not at a scanner atm) It listed memory seats and memory mirrors as features for the car. After purchase and owning the car for a week or so, I started looking around for the memory settings because I had a passenger with me that I wanted to set it for. Anyways come to find out, my car didn't come with these two features! I have no memory buttons! I went by Sewell today and talked with Roger Yiu, the sales manager there and when I requested they comp me the difference in price he told me straight up "Absolutely not." He offered me a coupon for a free oil change. I'm thinking about going back there and throwing it at his feet. I feel lied to. Basically I feel like they said "Oh sorry, heres 30$ for lying to you now go away."
Anybody know the number for Lexus corporate? This is unacceptable.
Anybody know the number for Lexus corporate? This is unacceptable.
Last edited by GaaraOTS; Jul 17, 2013 at 09:43 AM.
contact corporate owner of dealer and raise hell. In addition, do not hesitate to call lex corporate as that is false advertisement and you have purchased something, signed for something, and paid for something yet did not recieve it. keep us updated.
Lexus Test Driver
Joined: Sep 2010
Posts: 1,553
Likes: 3
From: Californ-i-a
You may need to settle your problem at the managerial level of the dealership. The same happened to me but I pointed that out before I purchased the vehicle. I would ask for more than an oil change. Like a 30,000 mile service would suffice. But honestly speaking here, were the memory seats the selling point? Enough to notice that you took delivery of the vehicle two weeks ago and are just now realizing your (and their) mistake. I wish you the best of luck as this almost happened to me.
per your request:
Customer Assistance Center
1-800-255-3987
Monday - Friday, 8 a.m. - 9 p.m., EST. Saturday, 10 a.m. - 7 p.m., EST
You totally could have pulled this information yourself btw....
per your request:
Customer Assistance Center
1-800-255-3987
Monday - Friday, 8 a.m. - 9 p.m., EST. Saturday, 10 a.m. - 7 p.m., EST
You totally could have pulled this information yourself btw....
Driver
Joined: Jul 2013
Posts: 92
Likes: 11
From: VA
Do you still have the sticker with the options list on it? You'll need it for a case or else it's your words against theirs...
And how on earth did you miss memory seats? There are 4 buttons on each side of the door..
And how on earth did you miss memory seats? There are 4 buttons on each side of the door..
I dont understand how it took you so long to see that you dont have that feature, i would have set a memory for myself right away before leaving the lot. i wish you the best though.
typically lexus has great customer service so i hope this isnt too major to fix.
typically lexus has great customer service so i hope this isnt too major to fix.
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Lexus Test Driver
Joined: Aug 2010
Posts: 810
Likes: 1
From: BKK
If I were you, I would report the incident to Lexus USA with submission of all proofs and evidences that you have. Or tell the dealer that you'll be doing so if they won't take any action.
Have you checked if the VIN number on the window sticker matches with that on the car?
Have you checked if the VIN number on the window sticker matches with that on the car?
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to my knowledge, memory seat and mirrors and part of luxury package for 2006 IS 350 (along with rear windshield shade and automatic steering wheel tilt).
in another words, car you own has different (or lack there of) package than what was written on the sticker.
in another words, car you own has different (or lack there of) package than what was written on the sticker.
Lexus Test Driver
Joined: Oct 2010
Posts: 1,212
Likes: 3
From: NC
1-800-25-LEXUS is the number, if memory serves me. Not sure you will get much support but it can't hurt. If this was me, I would be scanning the window sticker and checking all listed options. If the memory seats is the only thing they messed up on then you may have a challenge on your hands getting compensation for the "misleading" window sticker. If there are more options that aren't on the car that you bought, then I think you will have a much stronger case. Was the car listed with luxury or sport package options and you bought a base model? If so, you will have a significantly stronger argument.
Driver
Joined: Jan 2009
Posts: 155
Likes: 0
From: FL
If the memory seats meant that much to you, wouldnt you have checked it before you left? But honestly your kind of screwed at this point man I mean its not like it listed a navigation system and its missing one... I would ask for a little more than an oil change... see if they will throw in a full detail, tint, and an oil change, then I would call it a day... No where to really go from here... Unfortunately, you have to do your due diligence... if this had been pointed out the day after the sale thats one thing, but a week later puts you in a tight spot
I would definitely make a complaint. Just because you didn't check before you left the dealer doesn't mean your not entitled to it. It clearly states there in the sticker. Most people probably wouldn't because buying a car is a long process and it wouldn't be the first thing on my mind is to adjust the memory seating before i leave. I can fidget with the dang thing when I get home. It makes you wonder, is this the first time the dealership has done this?
Driver School Candidate
Joined: Mar 2006
Posts: 15
Likes: 0
From: Ontario
There's the sticker. I've also filed a complaint with the BBB even though they aren't accredited by them.
On their website it says:
"DEALER makes no representations, expressed or implied, to any actual or prospective purchaser or owner of this vehicle as to the existence, ownership, accuracy, description or condition of the listed vehicle's equipment, accessories, price, specials or any warranties. Any and all differences must be addressed prior to the sale of this vehicle."