Jan 7, 2015, 04:29 PM
Last edit by: IB Advertising
See related guides and technical advice from our community experts:
Browse all: Cleaning and Detailing Guides
- Why is My Dashboard Melting?
Guide to diagnose trouble and recommended solutions
Browse all: Cleaning and Detailing Guides
Dashboard Melting!!
Driver School Candidate
Joined: Sep 2013
Posts: 27
Likes: 0
From: CA
I took my car in to a local car sound system center (A+ Sound Systems) to get my dash cam installed in my car. When I picked it up, it was late at night so I didn't care to look around the dashboard or console for any damages. A week after having my car as finally sat on the passenger side, I noticed marks which I didn't notice before because I was always on the driver's side. I notified the place that their technician slightly damaged the console area and they're telling me to bring it in and they can take a look at it. In case they deny it, does anyone know how to fix this? I have a 2008 RX400h. HELP! http://i39.tinypic.com/2150s43.jpg
http://tinypic.com/r/2150s43/5
http://tinypic.com/r/2150s43/5
Driver School Candidate
Joined: Sep 2013
Posts: 27
Likes: 0
From: CA
Driver School Candidate
Joined: Sep 2013
Posts: 27
Likes: 0
From: CA
Same here in, TX extreme heat and dash and all four doors are melting and becoming very sticky. Anyone have the link to the TSB. "TSIB bulletin came out 12.02.2011" on this issues... Dealership said they never heard of the problem but will take some picture. I will wait for corp to answer. The dealership quoted us around $6-7k in parts. No labor quotes yet...
Pit Crew
Joined: Oct 2006
Posts: 139
Likes: 0
From: TX
Found the TSB guys/gals.. Also call Lexus corp today to file the case. CS noted that they will contact within 2-3 days after they review the dealership notes, TSB, and my info that I have given to them
L-SB-0144-11 Interior Panels Sticky/Poor Appearance
L-SB-0144-11 Interior Panels Sticky/Poor Appearance
Driver School Candidate
Joined: Aug 2013
Posts: 38
Likes: 0
From: TX
Found the TSB guys/gals.. Also call Lexus corp today to file the case. CS noted that they will contact within 2-3 days after they review the dealership notes, TSB, and my info that I have given to them
L-SB-0144-11 Interior Panels Sticky/Poor Appearance
L-SB-0144-11 Interior Panels Sticky/Poor Appearance
Rookie
Joined: Apr 2007
Posts: 90
Likes: 0
From: CA
Out the warranty, talked to corp. and they're willing to cover the parts, but the dealer wanted $1200+ (just dashboard) for labor. I didn't think is worh spending the money on 06, specially its defected products to began with it.
Pit Crew
Joined: Oct 2006
Posts: 139
Likes: 0
From: TX
As far as being OOW., read that Corp if in our favor, they would cover for the parts, but we have to pay for labors. And that various on how nice the dealership are.. hear range from $250 - $1000.
Took my car in today to check on the carbon tsb, and also had them look at this. They told me that they would submit everything to Lexus, but not to hold my breath.
HOWEVER, they said if it does not get approved then they can give me some tips/pointers on what to say to corporate when I call them myself. They said it would be pointless to do it while it is in their possession for the next few weeks getting engine work done, because Lexus could then claim I was "couched" on what to say, and deny it.
HOWEVER, they said if it does not get approved then they can give me some tips/pointers on what to say to corporate when I call them myself. They said it would be pointless to do it while it is in their possession for the next few weeks getting engine work done, because Lexus could then claim I was "couched" on what to say, and deny it.
Pit Crew
Joined: Oct 2006
Posts: 139
Likes: 0
From: TX
Update guys. Corp office call us back and try will be replacing only the front dash and two front door panel. They will cover both parts and labor.
As for the rear two door panel, we would be paying for parts and labor. Not as lucky as other who we able to get corp to pay for parts and they pay for labor. Door panel are $1,100 ea. crazy.
But we will fix the front doors and dash and order the rear later
Good luck all.
As for the rear two door panel, we would be paying for parts and labor. Not as lucky as other who we able to get corp to pay for parts and they pay for labor. Door panel are $1,100 ea. crazy.
But we will fix the front doors and dash and order the rear later
Good luck all.
Driver School Candidate
Joined: Aug 2013
Posts: 38
Likes: 0
From: TX
Hey King - what dealership did you go too and how much for just labor? Seem like dealership never have any knowledge of TSB and most Recalls only, but even those are hit and miss. Sometime they have to look it up.
As far as being OOW., read that Corp if in our favor, they would cover for the parts, but we have to pay for labors. And that various on how nice the dealership are.. hear range from $250 - $1000.
As far as being OOW., read that Corp if in our favor, they would cover for the parts, but we have to pay for labors. And that various on how nice the dealership are.. hear range from $250 - $1000.
Driver School Candidate
Joined: Dec 2010
Posts: 5
Likes: 0
From: TX
Lexus on 59 south near beltway
I just initiated conversation about this problem with my adviser at this dealership. Once I hear back from them I'll post it here.
Driver School Candidate
Joined: Dec 2013
Posts: 3
Likes: 0
From: FL
Yes, I have a sticky dashboard too :(
I just listed the post below in a different area of this forum. This thread, however, seems to be most relevant for the sticky dash problem I am having. From looking at other entries of this thread it looks like corporate sometimes covers the labor and or dash cost, even if it is out of warrantee. I'd love to hear from someone who recently had this success. Who did you talk to and what number should I call? Saving $1000+ would be nice, especially if it seems to be a defective product. Thanks.
I'm a newbie. I hope I'm posting in the right location. Original owner of a 2007 IS250.
My passenger floor carpet was dripping wet. Dealer said there is a TSB regarding an Evaporator Drain Grommet. They say it is out of warrantee, so it will cost me $1381 out the door to fix the drainage problem and the carpet. Dealer said it is not a widespread issue. Only 2 known occurrences. My internet search suggests that might not be true.
Also my dashboard has within the past 6 months gotten very sticky sections. The material seems to be breaking down. Dealer said he's never heard of it before. My brief search online suggests that that is not the first time for an IS. He said they can rip out the dash and put a new one in for $2850 for parts and labor.
Any insights? Does this all sound fair? It is tough to get a bill for many thousands of dollars for a vehicle that only has 34,000 miles of wear and tear on it.
Thanks,
B
My passenger floor carpet was dripping wet. Dealer said there is a TSB regarding an Evaporator Drain Grommet. They say it is out of warrantee, so it will cost me $1381 out the door to fix the drainage problem and the carpet. Dealer said it is not a widespread issue. Only 2 known occurrences. My internet search suggests that might not be true.
Also my dashboard has within the past 6 months gotten very sticky sections. The material seems to be breaking down. Dealer said he's never heard of it before. My brief search online suggests that that is not the first time for an IS. He said they can rip out the dash and put a new one in for $2850 for parts and labor.
Any insights? Does this all sound fair? It is tough to get a bill for many thousands of dollars for a vehicle that only has 34,000 miles of wear and tear on it.
Thanks,
B
Driver School Candidate
Joined: Jul 2014
Posts: 1
Likes: 0
From: Florida
dashboard Melting
I strongly suggest that we begin joining groups on every city and meet up on a Saturday with Signs on Corners of Every Lexus dealership protesting and showing potential buyers what our dashboards look like now. My email is acrsworldwide@gmail.com and I live in Kendall, FL. The dealership ultimately refused to fix the car. I've had this car since 8/2007, On 2011 the CD player stopped working and the dashboard began to melt. This car cost me $40k. Mayor ripoff!