Service Damage
Thread Starter
Pole Position
Joined: Dec 2006
Posts: 311
Likes: 0
From: NC
Service Damage
Well I finally got my IS350 shipped up from NC, and subsequently had to take it into service for an inspection; and in doing so, the service tech looks like upon removal of the old inspection sticker, that he ran the razor blade across the A-pillar:
As I pointed this out to the service manager, he seems to think that this is repairable - to which I find BS as can this really be repaired w/out it being noticeable..? Also, if I decide to peruse an A-pillar replacement, can the A-pillar be removed w/out disassembling anything else...? It's an unfortunate accident as they have been stellar to this point, but I never have to go in for anything other than maintenance [which is a good thing ] - but I'm still pissed about it.
Thoughts..?
As I pointed this out to the service manager, he seems to think that this is repairable - to which I find BS as can this really be repaired w/out it being noticeable..? Also, if I decide to peruse an A-pillar replacement, can the A-pillar be removed w/out disassembling anything else...? It's an unfortunate accident as they have been stellar to this point, but I never have to go in for anything other than maintenance [which is a good thing ] - but I'm still pissed about it.
Thoughts..?
I would be pissed too. They should knock more off the price of the car because if it. I know there are fabric repair knits available if you don't want the dealer ripping through your pillar.
Lexus Champion
Joined: Apr 2007
Posts: 11,070
Likes: 107
From: Southeastern PA
They should put a new one on for you. At my 5000 mi service, I had the dealer perform the TSIB for the squeaky front seat. In removing the seat, they scraped the metalic portion of the inside door handle. They called me right away and told me, ordered the part, and repalced the entire panel. they never even suggested 'repair'.
Thread Starter
Pole Position
Joined: Dec 2006
Posts: 311
Likes: 0
From: NC
. I have heard about these "Fabric and Leather repair kits"; but again are they really going to match...?I agree as well but my concern is that what else has to be removed besides the A-pillar to replace...?
Lexus Fanatic
Joined: Dec 2007
Posts: 6,101
Likes: 2
From: Candyland
They should put a new one on for you. At my 5000 mi service, I had the dealer perform the TSIB for the squeaky front seat. In removing the seat, they scraped the metalic portion of the inside door handle. They called me right away and told me, ordered the part, and repalced the entire panel. they never even suggested 'repair'.
Trending Topics
ClubLexus Stories
Celebrating Lexus & Toyota from Around the Globe
10 Lexus Bargains That are Cheaper Than a New Toyota RAV4
Joe Kucinski
8 Weirdest Things Lexus Has Ever Built
Verdad Gallardo
10 Lexus Designs That Have Aged Like Fine Wine
Verdad Gallardo
8 Tips for Improving Your Hybrid or Plug-in Hybrid's Efficiency!
Michael S. Palmer
10 Best Lexus Models No One Remembers
Joe Kucinski
TRD Off-Road Premium: Best 2026 4Runner, Except This One Thing
Michael S. Palmer
Top 10 Lexus & Toyotas to Drive Before You Die!
Joe Kucinski
Top 10 Lexus/Toyotas With The LEAST 5-Year Depreciation
Joe Kucinski
Lexus LC500 Convertible Auction: A Preview of Rising Values?
Brett Foote
CL Community Team
Joined: Dec 2005
Posts: 5,717
Likes: 345
From: NJ
Thread Starter
Pole Position
Joined: Dec 2006
Posts: 311
Likes: 0
From: NC
We'll I got a call back from the Service Manager and he's going to order a new A-pillar trim piece; and he also said that the A-pillar can be removed w/out disassembling anything else.
Lets hope that the trim is the proper shade of color, and the fits in exactly like the original - which is perfectly aligned, firmly in place and matches perfectly w/the rest of the trim pieces.
...man I wish I was not so picky
Lets hope that the trim is the proper shade of color, and the fits in exactly like the original - which is perfectly aligned, firmly in place and matches perfectly w/the rest of the trim pieces.
...man I wish I was not so picky
Lexus Test Driver
Joined: Jan 2003
Posts: 1,161
Likes: 0
From: RI
I too had my car damaged while getting my inspection done. It was for my IS-F! They scratched up accidently the outside pillar. I saw the service guy writing info on my windshield. His shirt button scratched my black paint. I did not feel very good about my new $62,000 car getting damaged. The dealer offered to have the outside pillar repainted but the body shop suggested I leave it as after a buff because the factory paint is the strongest. If they respray it maybe easy to chip. Despite the buff, it is still scratched. So upset. Wish the could replace a panel like yours.
Pole Position
Joined: Nov 2007
Posts: 2,794
Likes: 0
From: Lake Country, WI
We'll I got a call back from the Service Manager and he's going to order a new A-pillar trim piece; and he also said that the A-pillar can be removed w/out disassembling anything else.
Lets hope that the trim is the proper shade of color, and the fits in exactly like the original - which is perfectly aligned, firmly in place and matches perfectly w/the rest of the trim pieces.
...man I wish I was not so picky
Lets hope that the trim is the proper shade of color, and the fits in exactly like the original - which is perfectly aligned, firmly in place and matches perfectly w/the rest of the trim pieces.
...man I wish I was not so picky
Thread
Thread Starter
Forum
Replies
Last Post
