HELP!Please come in.
Thread Starter
Driver School Candidate
Joined: Nov 2006
Posts: 37
Likes: 0
From: ca
HELP!Please come in.
I took my car to dealership for 10k mile service and i told them please do not wash it cause my car has the aftermarket bodykit. but they didn't listen to me and they broke my driver side sideskirt. they took almost 4 weeks to repair and it. and after i got my car bak i found out they forget change my car's engine oil which i already paid 177 dollars serivice fee. wht you think i shoud do?
ABSOLUTELY go back and get the 10k service done! Also, is it just me or does $177 sound too high for a 10k, even at a dealer? Anyone else wanna chime in?
On second thought I'd call the service manager and ask they do the service and refund the $177 to you for inconvenience!
On second thought I'd call the service manager and ask they do the service and refund the $177 to you for inconvenience!
Driver School Candidate
Joined: Jun 2007
Posts: 6
Likes: 0
From: Texas
How?
pwnobh4,
Sometimes the delear service center forgets to reset the counter for the engine oil, it doesn't mean that they didn't change it. I'm not on their side but I don't want you to be embaresed if you went there shouting at them then finding out that they actually did change it.
As for the sideskirt, it is totally unforgivable but you may take it as an oppurtunity to make yourself known to them so you get a speacial treatement on the 20K maint. :-)
Good luck ;-)
Sometimes the delear service center forgets to reset the counter for the engine oil, it doesn't mean that they didn't change it. I'm not on their side but I don't want you to be embaresed if you went there shouting at them then finding out that they actually did change it.
As for the sideskirt, it is totally unforgivable but you may take it as an oppurtunity to make yourself known to them so you get a speacial treatement on the 20K maint. :-)
Good luck ;-)
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Pole Position
Joined: Nov 2006
Posts: 268
Likes: 1
From: DE
i would also claim that they didnt change it..i mean if you took it to the dealership for an oil change, and after they return the car to you, the oil light is still on, i would assume that the entire job is not finished. After all, turning the light off is a part of the service, especially if their gonna charge you 177 dollars
Pole Position
Joined: Jan 2006
Posts: 311
Likes: 0
From: MD
Well.. they did a mistake (washing your car n breaking the side skirt) and they did actually took care of their mistake.. anyways like what you said, I've had that happen to me once when the tech forgot to turn off the service light.
I checked my dipstick, and also the filter then called the dealer and they instructed me on how to turn it off by myself. It's pretty easy...
I guess if they are dealing with ten's of cars daily I am sure when considering the Human Factor... this kinda mistakes is bound to happen. The best part is, I am NOT sure how the tech did not notice the Maintaince Light when he pulled my car for me from the LOT after the service.
Anyways... I am glad they got your side skirt fixed!!!
Sometimes it's just crazy on how we get on them .... always wondered how would it be being on the other side of the wall... hahaha!!!
I checked my dipstick, and also the filter then called the dealer and they instructed me on how to turn it off by myself. It's pretty easy...
I guess if they are dealing with ten's of cars daily I am sure when considering the Human Factor... this kinda mistakes is bound to happen. The best part is, I am NOT sure how the tech did not notice the Maintaince Light when he pulled my car for me from the LOT after the service.
Anyways... I am glad they got your side skirt fixed!!!
Sometimes it's just crazy on how we get on them .... always wondered how would it be being on the other side of the wall... hahaha!!!
get a refund......
do you want to have them to service your car again?
if you want then to do the maintenance, then u should tell him to give you free maintenance for the next XXXX miles
if not, then you should call the corporate office....
do you want to have them to service your car again?
if you want then to do the maintenance, then u should tell him to give you free maintenance for the next XXXX miles
if not, then you should call the corporate office....
Pole Position
Joined: Sep 2006
Posts: 237
Likes: 0
From: seattle, wa
ABSOLUTELY go back and get the 10k service done! Also, is it just me or does $177 sound too high for a 10k, even at a dealer? Anyone else wanna chime in?
On second thought I'd call the service manager and ask they do the service and refund the $177 to you for inconvenience!
On second thought I'd call the service manager and ask they do the service and refund the $177 to you for inconvenience!