aac 2 days.. 2 weeks?!
#1
Driver
Thread Starter
aac 2 days.. 2 weeks?!
Alright. To start off, I'd emailed AAC a few times asking the basic questions, how long will you have my lights, how much will it cost, etc. I was told they had a 2 day turn around, which sounded great because my car needed to be in the shop for a week anyway. I call up AAC, give them my credit card info and go ahead and send my lights. I sent them my lights on a wednesday and the shipping store said that AAC would get my lights on monday. They got my lights on monday, but a week and a half later i still had not heard anything. They called me after having my lights for a week and a half and told me they lost my zip code. I don't understand how they "lost" my zip code when they shipped my lights back to me in the same box that i sent them out in. I could read my zip code under the label they placed over the original return label. I tried asking if maybe they could speed up the shipping since they had already had my lights for so long, but of course that costs and extra 40 dollars. I was already mad and frustrated because I haven't had my car in almost 2 weeks, and they had not even shipped them yet. I figured maybe they would try to make up for the mistake and ship just a little faster. Anyway, so the story ends and they had my lights for a good week and a half not including shipping time, and i was without my car/lights for over 2 weeks.
I'm satisfied with the outcome of my lights but I didn't think a 2 day turnaround actually took 2 weeks. I loved the BS about losing my zip code too. I'm ending my rant with a 'what happened to good ol' customer service?'
I'm satisfied with the outcome of my lights but I didn't think a 2 day turnaround actually took 2 weeks. I loved the BS about losing my zip code too. I'm ending my rant with a 'what happened to good ol' customer service?'
#3
Pole Position
Join Date: Mar 2006
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#4
Lexus Test Driver
Join Date: Sep 2006
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its ok i feel u, the samething happened to me. They had my lights for a week and made a few excuses and i didnt have my car for 2 weeks. But damn it was sure hard to complain once i got the lights back and they were sooo sick.
Its ok its over.
Its ok its over.
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