My Dashboard is Cracking
Rookie
Joined: Mar 2007
Posts: 72
Likes: 4
From: FL
For those that have any marks etc. over the passenger side airbag maybe this is a point to bring up with Lexus and then site this thread too and hopefully they will replace the dash for free. It's one thing if it's just a cosmetic issue it's another issue all together if it's a safety issue dealing with an important part such as an airbag.
Obviously there's a defect with the material makeup of the dash itself or else there wouldn't be so many Toyota / Lexus owners with the same exact cracking issue. Toyota really needs to step up to the plate and issue a recall on this problem.
Obviously there's a defect with the material makeup of the dash itself or else there wouldn't be so many Toyota / Lexus owners with the same exact cracking issue. Toyota really needs to step up to the plate and issue a recall on this problem.
Do you know of anyone who has successfully gotten Lexus to cover the cost of dash replacement after showing them that image?
Filed my complaint! Cracks primarily on airbag for me too. Clearly a liability. Thanks for the link! Now, do I have enough gumption to tackle a mini "super glue, sand and paint" project to cope until the recall? No peeling or chunks missing. Just cracks. Cracks I want sealed. I painted a flawless spoiler in my youth, a textured dash can't be harder than a glossy black spoiler, right?
Driver School Candidate
Joined: Mar 2014
Posts: 1
Likes: 0
From: Florida
I just spoke to Lexus Headquarters & they declined my request for assistance to replace dash board. They sold me a pre-owned in 2011 knowing that this problem existed. Now I'm stuck w/ a car tthe hat the dashboard is melting. How can they do this to us?
I'm here in Miami Florida. Shame on you Lexus ...you take our $$ but do not want to assume responsibilties.
I'm here in Miami Florida. Shame on you Lexus ...you take our $$ but do not want to assume responsibilties.
Lexus Champion
Joined: Mar 2012
Posts: 1,812
Likes: 14
From: ★ᚱᚱ²²★
I just spoke to Lexus Headquarters & they declined my request for assistance to replace dash board. They sold me a pre-owned in 2011 knowing that this problem existed. Now I'm stuck w/ a car tthe hat the dashboard is melting. How can they do this to us?
I'm here in Miami Florida. Shame on you Lexus ...you take our $$ but do not want to assume responsibilties.
I'm here in Miami Florida. Shame on you Lexus ...you take our $$ but do not want to assume responsibilties.
https://www-odi.nhtsa.dot.gov/Vehicl...nt/index.xhtml
Driver School Candidate
Joined: Jan 2014
Posts: 22
Likes: 0
From: Florida
Go to dealer
If you haven't already, file a complaint.
https://www-odi.nhtsa.dot.gov/Vehicl...nt/index.xhtml
https://www-odi.nhtsa.dot.gov/Vehicl...nt/index.xhtml
I received better care from dealer. The head quarters had a terrible attitude . Please put in complaint with nhtsa.
Pit Crew
Joined: Jun 2002
Posts: 132
Likes: 17
From: California
I just emailed my dealer on dashboard cracking issue with pictures and a link to this thread for our 04 Gx right now. I spoke to the general manager and he asked me to email him the pics. I also mentioned the 'good will' since this is our 3rd lexus from the same place. Waiting to hear the results. Will post back when I get an update
Driver School Candidate
Joined: Jan 2014
Posts: 22
Likes: 0
From: Florida
I just emailed my dealer on dashboard cracking issue with pictures and a link to this thread for our 04 Gx right now. I spoke to the general manager and he asked me to email him the pics. I also mentioned the 'good will' since this is our 3rd lexus from the same place. Waiting to hear the results. Will post back when I get an update
https://www-odi.nhtsa.dot.gov/Vehicl...nt/index.xhtml
Driver School Candidate
Joined: Mar 2014
Posts: 1
Likes: 0
From: AZ
Anyone have experience with dash mats for the GX? They're not pretty but do protect from the sun. I live in Tucson and park my GX uncovered M-F so, although no cracks yet, it's bound to happen. Just using a cheap reflective sun shade now.
Driver School Candidate
Joined: Apr 2013
Posts: 14
Likes: 1
From: FL
My dash cracks have gotten worse over the years. It started as a little crack over by the passenger vent - but there are cracks EVERYWHERE! I was unsuccessful getting anywhere with Lexus corporate and my local dealership.
Definitely filing a complaint today - thanks for this link: https://www-odi.nhtsa.dot.gov/Vehicl...nt/index.xhtml
Definitely filing a complaint today - thanks for this link: https://www-odi.nhtsa.dot.gov/Vehicl...nt/index.xhtml
Lexus Champion
Joined: Dec 2008
Posts: 1,714
Likes: 22
From: VA
In the pics, is this a dash crack or where the air bag activated?
http://www.ebay.com/itm/Lexus-GX-Base-Sport-Utility-4-Door-2008-lexus-gx-470-4-7-l-v-8-4-wd-suv-premium-repairable-rebuilder-/301151829795?forcerrptr=true&hash=item461e0c3f23&item=301151829795&pt=US_Cars_Trucks
http://www.ebay.com/itm/Lexus-GX-Base-Sport-Utility-4-Door-2008-lexus-gx-470-4-7-l-v-8-4-wd-suv-premium-repairable-rebuilder-/301151829795?forcerrptr=true&hash=item461e0c3f23&item=301151829795&pt=US_Cars_Trucks
Driver School Candidate
Joined: Apr 2014
Posts: 1
Likes: 0
From: CA
cracked dashboard
My dashboard has what started as a hairline crack that has now extended over halfway across and looks awful. I took it to the dealer who says there is nothing they can do except replace the whole thing which is over $2,000.00 They also say they have never seen this before which is patently untrue after reading the comments from others. Is there a class action suit? If so, who do I contact to get on the bus.
Pole Position
Joined: Nov 2007
Posts: 2,625
Likes: 66
From: Pa
My dashboard has what started as a hairline crack that has now extended over halfway across and looks awful. I took it to the dealer who says there is nothing they can do except replace the whole thing which is over $2,000.00 They also say they have never seen this before which is patently untrue after reading the comments from others. Is there a class action suit? If so, who do I contact to get on the bus.