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Lexus called me after i filed a complaint about this whole situation. The case manager that's handling my case is off today, so someone else called me to give me an update. she said there's notes written on this case stating lexus will not cover this under warranty. i asked for their reasoning and they said i have to wait until monday to get an explanation from the person handling this case.
This is terrible quality control on Lexus behalf. It made me paranoid so I checked mines and luckily I’m good, for now anyways. I hope it works out for you buddy!
Lexus called me after i filed a complaint about this whole situation. The case manager that's handling my case is off today, so someone else called me to give me an update. she said there's notes written on this case stating lexus will not cover this under warranty. i asked for their reasoning and they said i have to wait until monday to get an explanation from the person handling this case.
Wow. That is really not what one would expect at all. Are you the original owner? Is there any accident history they could be claiming caused this?
i'm the 2nd owner of this car. checked carfax before i bought the car and it came out clean. also inspected the vehicle and noticed no damages when i had it on the lift.
As i sit here staring at my headlights trying to figure what could have caused this and i see another crack.. its in the daytime running light... but not on the lens.. it looks to be in the housing
Sorry to hear about this - do you know anyone with a paint meter gauge ? You could compare the front bumper cover to rest of the car to see if it was resprayed.
As I stated in my previous comment, I had a crack in my DRL leds, but only on the drivers side. See the pictures below. There is a black spot in the L stripe. Do you see anything like this when you switch on the DRLs?
Sorry to hear about this - do you know anyone with a paint meter gauge ? You could compare the front bumper cover to rest of the car to see if it was resprayed.
I have a guy that can check this for me eventhough I'm pretty sure they checked this before they sold me the car but I'll ask them to check it for me.
Originally Posted by flowrider
N3M35IS you may want too visit the Lexus Drivers website here:
Register and then enter your VIN, then go to "Service History"
Lou
Been trying to input my vin but nothing happens. Not sure if service is down or something is up with this vin.
Originally Posted by bklszl
As I stated in my previous comment, I had a crack in my DRL leds, but only on the drivers side. See the pictures below. There is a black spot in the L stripe. Do you see anything like this when you switch on the DRLs?
I dont have that black spot at the moment. Maybe if this gets worse, it will end up looking like that.
so after a week of going back and forth with lexus corp. they said they will not cover it under warranty because of the physical damage (crack) of it and also because its not on the sealed area. so i'm thinking of replacing it myself and selling the car now. it sucks because this was my 1st lexus and i love driving this thing but when it comes to service, i don't think i would want to buy another lexus again.
so after a week of going back and forth with lexus corp. they said they will not cover it under warranty because of the physical damage (crack) of it and also because its not on the sealed area. so i'm thinking of replacing it myself and selling the car now. it sucks because this was my 1st lexus and i love driving this thing but when it comes to service, i don't think i would want to buy another lexus again.
If you’d like, pm me your VIN and i can check Lexus Drivers site for you.
