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Navigation Screen Not Working

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Old Jun 7, 2016 | 10:42 AM
  #1  
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Default Navigation Screen Not Working

Here's an odd thing that happened to me today - I drove to my kid's school to drop them off and had turned off my 2015 GS with no ML and not an F sport. When I got back in to start it, my navigation screen went through its normal startup screen (Lexus picture and then the 'warning' message) and then went blank except in the area where the "Sport" or "Eco" mode are shown.

The only thing showing now is the "Radio Off" area unless I change transmission mode which shows that. The map area shows nothing and no matter what button I push (radio on/off, map, menu, etc.) nothing shows up and there is no sound from the radio.

I've tried restarting my car several different times and it still goes through the startup so I know the screen is okay, but something isn't allowing the map or other features to show.

Any ideas? I have an appt tomorrow with the dealer.
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Old Jun 7, 2016 | 10:46 AM
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Seems like a problem several people are experiencing today. Many complaints on the other forums.
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Old Jun 7, 2016 | 10:48 AM
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Yup, if you search new posts, there are many threads about it.
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Old Jun 7, 2016 | 10:55 AM
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I'll have to look and see...sounds like an Enform issue then?
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Old Jun 7, 2016 | 11:18 AM
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I looked on the other forums and there was a Lexus tech advisor who said to disconnect your negative battery terminal for 10 minutes then reconnect it and restart the car.

Works now. It does go through a weird 'reboot' on the screen (takes about 5 seconds for it to come up) and you must leave the car running while it reboots. Hopefully, this is just a one time issue or it goes to the dealer.
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Old Jun 7, 2016 | 11:27 AM
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I just called the Lexus dealership and they said their satellite is down right now and the nav, blue tooth, cd, radio, sat radio will be down until the satellite comes back up.

Anyone know if the radio or cd or blue tooth can be still used even if the nav isn't working? I would think those features shouldn't be dependant on the satellite service being up or down. But what do I know
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Old Jun 7, 2016 | 12:20 PM
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May I suggest using the Waze app on your smartphone until you get things back in order?
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Old Jun 7, 2016 | 12:32 PM
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Mine had a brief flash this morning, but otherwise has been working fine.
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Old Jun 7, 2016 | 12:44 PM
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Yep, just confirmed with Lexus in Torrance (Los Angeles) that it's a satellite issue. It's a widespread and known problem.
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Old Jun 7, 2016 | 12:47 PM
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Same thing happened to me today! Lexus logo starts up but then just goes blank
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Old Jun 7, 2016 | 01:24 PM
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There's a nation-wide problem with Lexus Enform that's causing the vehicle's system to crash.

No updates yet. Disconnecting battery can temporarily bring systems online, but this is a brand new problem that just started today.
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Old Jun 7, 2016 | 01:28 PM
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So ur media (Bluetooth and CD) screen doesn't come up? What's that got to do with the satellite being down? weird.

My radio screen came up like always this morning and this afternoon when I went out to eat. I didn't even know there is a problem.

But good thing it's not a hardware screen problem cause that thing alone costs $10K to replace.
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Old Jun 7, 2016 | 01:32 PM
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The person who I spoke with said that a military operation took out a satellite causing a nationwide outage....

WTF?!?
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Old Jun 7, 2016 | 01:45 PM
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Originally Posted by ItzFilyO
So ur media (Bluetooth and CD) screen doesn't come up? What's that got to do with the satellite being down? weird.

My radio screen came up like always this morning and this afternoon when I went out to eat. I didn't even know there is a problem.

But good thing it's not a hardware screen problem cause that thing alone costs $10K to replace.
Yeah nothing works media wise in the car. I was listening to Steven A rant about the Showtime Lakers vs the current Warriors on XM Radio when I parked the car and got coffee. Came back and started the car up, and the screen started flashing purple and Steven A was coming and going and finally stopped. Still hasn't come back up yet
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Old Jun 7, 2016 | 02:11 PM
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I called Lexus of Westminister service center. They said I could bring the car in and they would "reset" the system for me on the spot.
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