TSIB question....
Thread Starter
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Joined: Jul 2009
Posts: 3,387
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From: FL
TSIB question....
Quick question, i don't know if i'm being hustled on this or not....
But I called in under some TSIBs for my brakes. I was told that TSIB's are not covered after you pass your original 3yr/60k mile warranty...
Is this true?
Also, I'm on the CPO Warranty package, i believe 100k/3yr after my purchase....
Is my service guy pulling my leg, or SHOULD these TSIB's still be covered after warranty is due?
But I called in under some TSIBs for my brakes. I was told that TSIB's are not covered after you pass your original 3yr/60k mile warranty...
Is this true?
Also, I'm on the CPO Warranty package, i believe 100k/3yr after my purchase....
Is my service guy pulling my leg, or SHOULD these TSIB's still be covered after warranty is due?
i believe that's true, it's covered only under warranty
but you have a good question, i don't know exactly if it's only under factory warranty, of if it's covered under cpo warranty as well???
but you have a good question, i don't know exactly if it's only under factory warranty, of if it's covered under cpo warranty as well???
Thread Starter
Pole Position
Joined: Jul 2009
Posts: 3,387
Likes: 60
From: FL
thanks romin =] honestly in my opinon, these TSIB's should be covered under lexus/toyota expense, not ours.... my brakes were squeeeking loooooooooooong before I was aware of the TSIB, yet nothing was awknowledged towards me or told to me.....
They all didn't cover my broken driver side axle, because it was 1 day before my warranty was over.... if they dont cover that, i wonder what they do cover
They all didn't cover my broken driver side axle, because it was 1 day before my warranty was over.... if they dont cover that, i wonder what they do cover
Lead Lap
Joined: Mar 2010
Posts: 674
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From: D/FW TEXAS
thanks romin =] honestly in my opinon, these TSIB's should be covered under lexus/toyota expense, not ours.... my brakes were squeeeking loooooooooooong before I was aware of the TSIB, yet nothing was awknowledged towards me or told to me.....
They all didn't cover my broken driver side axle, because it was 1 day before my warranty was over.... if they dont cover that, i wonder what they do cover
They all didn't cover my broken driver side axle, because it was 1 day before my warranty was over.... if they dont cover that, i wonder what they do cover
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Quick question, i don't know if i'm being hustled on this or not....
But I called in under some TSIBs for my brakes. I was told that TSIB's are not covered after you pass your original 3yr/60k mile warranty...
Is this true?
Also, I'm on the CPO Warranty package, i believe 100k/3yr after my purchase....
Is my service guy pulling my leg, or SHOULD these TSIB's still be covered after warranty is due?
But I called in under some TSIBs for my brakes. I was told that TSIB's are not covered after you pass your original 3yr/60k mile warranty...
Is this true?
Also, I'm on the CPO Warranty package, i believe 100k/3yr after my purchase....
Is my service guy pulling my leg, or SHOULD these TSIB's still be covered after warranty is due?
The CPO warranty 100k/3yrs is basically a power train warranty which replaces mechanical failure and does not cover things like suspension, some electrical, and routine maintenance. I just brought my car in for the dash rattle and the service adviser told me that my factory warranty is over in June, because that was the original purchased date. The factory warranty as she explained was a bumper to bumper and when the warranty is over the CPO warranty kicks in..but that warranty only replaces certain things. You should certainly call your dealership, because you're a CPO.. argue that it should have been covered in the CPO process and talk to service directors not the writers, if that doesn't work slam them on their service survey and call Lexus guest relations. We bought an upscale brand they need to take care of us!! GL
http://www.lexus.com/models/GS/warranty/index.html
so all that extra money just for extra 3yr/30k on power train. i don't know that much about cpo warranty, i will go find out more
Thread Starter
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Joined: Jul 2009
Posts: 3,387
Likes: 60
From: FL
yeah, i was very fortunate that it was 2 days before warranty kicked in to get my axles fixed, i didn't mean for the miscommunication, it was fixed free of charge, just that the service advisor told me i was lucky, because once it hit 1-2 days after(if i scheduled 1-2 days later) my axle would not be repaired....
All in all, I felt like i was hustled because the sales manager told me that everything bumper to bumper is covered on my CPO lexus...i specifically asked if it was the CPO warranty that i was covered under and he said yes, but whatever... why argue when i signed the papers and didn't read, right? hahaha
I was also promised that my chrome wheels would be repaired.... lexus said they can't do that because they would just rechip again, and i just found out last week, that the same wheels i have, are basically OEM wheels, lexus just takes it out from the factory, to the chrome shop and get them special chromed for 450ea.... basically they just didn't want to pay for my damages and hustled me x2
All in all, I felt like i was hustled because the sales manager told me that everything bumper to bumper is covered on my CPO lexus...i specifically asked if it was the CPO warranty that i was covered under and he said yes, but whatever... why argue when i signed the papers and didn't read, right? hahaha
I was also promised that my chrome wheels would be repaired.... lexus said they can't do that because they would just rechip again, and i just found out last week, that the same wheels i have, are basically OEM wheels, lexus just takes it out from the factory, to the chrome shop and get them special chromed for 450ea.... basically they just didn't want to pay for my damages and hustled me x2
This happened to me too. My trunk motor stopped working. The only way to open it was with the key. I found that there was a TSIB for this so I took it to my service advisor, I was told the motor was shot and it would be like $900 or so to fix since the warranty had long expired it would not be covered under the TSIB. So my S.A. says go home call lexus directly and mention your situation and they may cover half the cost (I have a great S.A.) so I did and Lexus was willing to cover half, long story short my painter fixed my trunk motor for free (unknowingly).
